Groove Subaru - Service Center

I am always impressed with the service and professionalism of Groove Subaru and let friends know. professionalism of Groove Subaru and let friends know. More

Great service! They don’t add work on that doesn’t need to be done! Thank you for that! They don’t add work on that doesn’t need to be done! Thank you for that! More

Have had good luck with Groove Toyota. Decided to try Groove Subaru nearby. Six days..... Scheduled an appointment for Tuesday, Jan 10 at 7:15 AM to see whether there was an exhaust leak o Decided to try Groove Subaru nearby. Six days..... Scheduled an appointment for Tuesday, Jan 10 at 7:15 AM to see whether there was an exhaust leak on my 2017 Forester. Got a call rescheduling for Thursday, Jan 12, at 11:30 due to labor shortage. Thursday, Jan 12, Day 2 - Arrived at 11:15. Told to go home instead of waiting as I had originally planned and service advisor would call. Called Groove in the afternoon requesting status. Advisor called back saying tomorrow morning. Friday, Jan 13, Day 3 - Called Groove at 11:00 AM and left message that I would pick up the car between 2 and 3 whether done or not. Got a call back at 1:46 saying that an exhaust leak had been found, that Subaru would pay for it and that the car wouldn't be done until Monday. I did not ask whether the car was driveable, but gave in to the Monday date. Monday, Jan 16, Day 6 - Advisor called at 10:00 AM to say car was ready. I can understand the rescheduling. I can't understand waiting to look at the car until I threatened to take my business elsewhere or taking so long to fix the problem after having finally gotten the car apart. More

Friendly, professional, and they convey a competence that makes me confident they get it done right. makes me confident they get it done right. More

Service completed in record time as promised t h e e h t t h e t h e More

Charged me for fluids but didn’t add any of them, was given attitude by agent when I called to ask why my fluid indicator was now on given attitude by agent when I called to ask why my fluid indicator was now on More

Friendly, courteous, organized, good communication, lender car available, complimentary safety check, comfortable waiting room, all around good experience. lender car available, complimentary safety check, comfortable waiting room, all around good experience. More

My appointment was for noon. I dropped my car off at 8:30 in the morning and told them I would pick it up at 5 PM. They called me at 4:15 and told me they were running a little b I dropped my car off at 8:30 in the morning and told them I would pick it up at 5 PM. They called me at 4:15 and told me they were running a little bit behind and wanted to know if I would be able to pick it up in the morning. I was very frustrated because I had a noon appointment time and left the car all day and they said that they were not going to get it done on time. After I expressed my frustration, they found somebody to do it by 5:15. More

This was a great experience. I could not have asked for kinder and more efficient folks. Thank you. I could not have asked for kinder and more efficient folks. Thank you. More

I like the valet service and they are very communicative about what they are doing or what needs to be done. about what they are doing or what needs to be done. More