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Groove Subaru - Service Center

Englewood, CO

4.6
1,768 Reviews

1,768 Reviews of Groove Subaru - Service Center

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February 15, 2023

everyone i’ve encountered and conversed with has been so kind and so helpful and i truly feel like i get the best customer service experience here More

by Kara Nydam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Groove Subaru responded

Kara, thank you for letting us know - we will be sure to let Andrew and Tiannah know!

February 15, 2023

Pretty fast and easygoing people. Made the whole experience smooth without over recommending services. Ron was great More

by johnanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Groove Subaru responded

John, thank you for choosing Groove Subaru!

February 13, 2023

I always have a great experience when I use the Groove Service Center. I always ask for Brett Tossie because he is friendly, professional and provides excellent customer service. More

by jcyurko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store!

February 12, 2023

Very professional and courteous to me and explains service done to my vehicle.thank you More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Gilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elva Mejia, Auna Roe, Matt Cooper
Feb 20, 2023 -

Groove Subaru responded

Kathy, thank you for taking the time to review your experience with our store!

February 09, 2023

Answered all my questions. Fastest turnaround ever. Even got my car washed this time. Thank you.. More

by Acicarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Groove Subaru responded

Hello, thank you for taking the time to review your experience with our store!

February 08, 2023

They are responsive, friendly and service oriented to their customers. I am satisfied with the staff. More

by lisaflip4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Groove Subaru responded

Lisa, thank you for taking the time to review your experience with our store!

February 08, 2023

Outstanding customer service! I have a lot of issues and Haley addressed every need and went above and beyond expectations!! More

by jaybirdpants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Groove Subaru responded

Jay, thank you for letting us know how Haley was able to address every one of your needs!

February 07, 2023

Associates are friendly and efficient. My last oil change and tire rotation went really quickly considering how busy they were. More

by cinemarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiannah Baca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Groove Subaru responded

Thank you for choosing Groove Subaru Service!

February 07, 2023

I appreciated the great customer service I received when I went in. The staff was friendly and helpful. More

by jaedch_ver2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Blouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Groove Subaru responded

Thank you for working with us and for recognizing Haley and the team on their efforts!

February 07, 2023

The service and customer service is great but When I made the appointment and chose the service I wanted the price was $300.00 At the end I ended up paying $406.00, I feel Itha I was ripped off and I am not More

by mendezdenver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t talk to anyone in sales
Feb 12, 2023 -

Groove Subaru responded

Hello, thank you for bringing this to our attention. It sounds like there is an issue with your final bill and we would like to investigate what went wrong here. Please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can go over this with you. Thanks!

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