Groove Subaru - Service Center

Staff is courteous, but didn’t hear from service advisor for about a week after dropping off vehicle. Also this is the second time I’ve received my vehicle back from service with the air conditioning not wo for about a week after dropping off vehicle. Also this is the second time I’ve received my vehicle back from service with the air conditioning not working. More

Great service Nice staff who answer all questions and address concerns Waiting area clean and comfortable address concerns Waiting area clean and comfortable More

Car was checked over and everything was done with in a timely manner. Thank you! timely manner. Thank you! More

I cannot say enough good things about this dealership. Each time I have taken my Subaru in for service, the staff have been prompt, courteous and very helpful. When I arrived for my 7am service appoint Each time I have taken my Subaru in for service, the staff have been prompt, courteous and very helpful. When I arrived for my 7am service appointment,  the doors were opened promptly and Brett quickly and efficiently took down all the information and checked me in. It was then I realized I came ill prepared (no drivers license, car registration, nor car insurance *embarrassed*). A special thank you to Josh at the service center. Josh handled the situation very professionally. I had reserved a loaner car but was unable to take it as I did not have proof of insurance, so Josh called a Lyft driver for me, free of charge!  He also gave me a cell number so that I could send him text or calls if I had any questions.  I texted him several times during the day and Josh always answered quickly with an answer or solution. Thank you Groove Subaru of Englewood for your excellent customer service!  UPDATE: I took car back in for recall service and a fix to sunglass holder. Loaner car rental was quickly checked out/back in by rental dept. Josh again great communications/updates. Both recalls done quickly and Haley made sure sunglass holder fix was cost efficient. A shout out to the managers who run this incredible team! More

Surprised that an oil change (oil change only) was $127. I was told that Subaru oil is expensive. Lesson learned. I was told that Subaru oil is expensive. Lesson learned. More

Always does good work. Never needs to redo work. My trusted dealership. Thank you Groove. Never needs to redo work. My trusted dealership. Thank you Groove. More

Groove Subaru is well ran, prompt and friendly service. Completed my service faster than I expected. Thanks for everything. Completed my service faster than I expected. Thanks for everything. More

Groove takes care of our car quickly and competently, making us feel like valued customers. The waiting area is comfortable, with coffee drinks and snacks, or you can get a rental car to go about your bu making us feel like valued customers. The waiting area is comfortable, with coffee drinks and snacks, or you can get a rental car to go about your business. Paying for an oil change package when we bought our Subaru has turned out to be brilliant. More

Joe made the whole car buying encounter way less confusing and intimidating than I thought. confusing and intimidating than I thought. More

Ver busy place but they hustle to get your work done as quickly as possible. quickly as possible. More