Groove Subaru - Service Center

My car was towed there after it was stolen and even tho they didn’t benefit financially from getting to do any work on it they still treated me as if I was a paying customer! Would highly recommend them fo they didn’t benefit financially from getting to do any work on it they still treated me as if I was a paying customer! Would highly recommend them for work being done on your car or buying a car just based off of there humbleness! More

Just did. Read above No. Read the text message above and you will understand why an auto reply text messaging system is a real customer dissatisfier. Read above No. Read the text message above and you will understand why an auto reply text messaging system is a real customer dissatisfier. More

The service department was friendly, attentive and explained that the service to my vehicle would take longer and explained why. I returned the next day and the job was completed. explained that the service to my vehicle would take longer and explained why. I returned the next day and the job was completed. More

Thanks so much for helping out. part not ready, but Haley did great job resolving the situation. Staying in contact and arranging Lyft. part not ready, but Haley did great job resolving the situation. Staying in contact and arranging Lyft. More

I was told, at last oil change, that I could get a loaner car, if bill was >$500. I needed a 30k service, so I scheduled, and verified I could get loaner. Woman at call center said yes. I also asked if I had car, if bill was >$500. I needed a 30k service, so I scheduled, and verified I could get loaner. Woman at call center said yes. I also asked if I had any oil changes left on service plan. She couldn't tell me, and said that service rep would call. I verified that I could get loaner, as there is no place to kill time, at your location. She said that the rep would work that out with me. Never got a call. Needed to cancel. Called to reschedule. Guy told me I could not get a loaner car, and I would just have to wait all day. Never offered a ride or anything. I asked about service plan, he said someone would call me. Needless to say, no one called me. Though I did not schedule appointment, he apparently put it in anyway, as I got a notice that I had an appointment, on April 6th. I scheduled an oil change, for the last oil change on my plan (I had to look it up, as no one ever called me back, either time I asked about it.), for April 5. Tawnya was my representative, and she was excellent, however, I felt so disrespected by Groove service call center personnel, it was too late to rehab Groove's reputation. I should also add, that while I was waiting, two men were given loaner cars... You folks have a real problem there, and though Tawnya was great, your call center people are so phenomenally incompetent and unreliable, I do not trust the shop any longer. I actually asked Tawnya if there had been a change in management, as I have never had such terrible service at Groove... More

Good work everyone was polite and quick to get my service done in a timely matter done in a timely matter More

I am very unhappy with this service location. It’s not anyone person either. My dash display has not been working right ever since I bought the car. Every time I take it in to be looked at, I’m t It’s not anyone person either. My dash display has not been working right ever since I bought the car. Every time I take it in to be looked at, I’m told that they can’t find out what’s wrong with the dash. They have taken pictures and no one wants to dig into it. Both my wife and I are not happy with Subaru. This is our first one and we are really considering moving on from it. More

Very good in taking your car in. A very good checkout when you get your car out. A very good checkout when you get your car out. More

Consistent solid service for regular maintenance and oil changes. Easy to schedule and knowledgeable support team. changes. Easy to schedule and knowledgeable support team. More