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Groove Subaru - Service Center

Englewood, CO

4.6
1,768 Reviews

1,768 Reviews of Groove Subaru - Service Center

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April 15, 2023

Went in for an oil change. Service advisor was very courtesy. and service was extremely fast. More

by RONGUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Federico Suarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

Oil change Looking for overall judgment on car condition. Was counseled on what was needed to be done first. More

by jehahn1
Recommend Dealer
Yes
Employees Worked With
Tawnya
April 14, 2023

I love the positive energy I get from the service dept. it was yet another snow day and pretty freezing the morning I brought my car in. But I was greeted with smiles anyway. It was a quick and easy proces More

by jay.garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2023

Friendly fast and easy No That's all the words you're going to get from me. Experience was very good as usual. More

by barry@barrydonovan.com
Recommend Dealer
Yes
Employees Worked With
Tawnya
April 13, 2023

Rachide was easy to work with and kept me well informed as to the status of my vehicle. More

by aroybal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2023

She was very nice and informative. She was helpful and had great energy I'll be back More

by danika.m.rodriguez@gmail.com
Recommend Dealer
Yes
Employees Worked With
Sophia
April 12, 2023

Accepted my coupons! Work was in less time than expected. And they washed my car. Offered good advice about getting my cracked windshield fixed! More

by SIXPENCEONEMERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Tossie
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

Everybody was really great with me, and patient with my questions. Sophia was especially kind and gracious. You are lucky to have a bright light like her working with you. More

by stevenrdery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2023

I had to make multiple trips and phone calls to get the service done. I have bought both my recent cars from Groove, and I always service them at Groove. But this time the experience was very poor. I need More

by deepbanerjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trent Gilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Blouch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Groove Subaru responded

Good afternoon, thank you for taking the time to give us your feedback. I am sorry that things haven't gone as planned. Please reach out to me as I would like to assist and make things right. My name is Brian Olson, and I am the service director. I can be reached at 303-789-6415 or my email is bolson@grooveauto.com. Thank you.

April 11, 2023

All team members are very focused on customer service and there’s the feeling that everyone truly cares. More

by prinzis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Gilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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