Groove Subaru - Service Center

Ron was my service manager and was excellent in every way! He kept me informed and provided details. It was a pleasurable experience. way! He kept me informed and provided details. It was a pleasurable experience. More

I’m impressed with the level of professionalism and friendly customer service. I would recommend this service center. friendly customer service. I would recommend this service center. More

Great service! Rachide is awesome! Friendly, helpful, communicative, provided a loaner, fast service They were quick and got in my and out with warranty work Rachide is awesome! Friendly, helpful, communicative, provided a loaner, fast service They were quick and got in my and out with warranty work More

Very good! They're always helpful and kind! The service team is always ready to help whenever they can and are always kind and respectful They're always helpful and kind! The service team is always ready to help whenever they can and are always kind and respectful More

Easy no hassle purchase with best deal on trade, parts and service. Very kind and responsive staff. and service. Very kind and responsive staff. More

Never recommending this place. My original service agent last year moved on and since then it has been less than acceptable care. Having pre-paid for six oil changes when I purchas My original service agent last year moved on and since then it has been less than acceptable care. Having pre-paid for six oil changes when I purchased the vehicle in Montrose February 2022 [due to the chip shortage], I took it in for the third one. I asked for a car wash as one had been done after the first oil change. The car was washed and the service agent informed me a nail was found in one of the tires and with only 15,007 on the mileage recommended a new set of tires for $600 plus some service fees. It was not typed out prior and not shown to me what the final cost would be. Having a Toyota prior, the service agents always presented the bill estimate before service. A "rental", their dealer car was thrown in without cost and I was told it was on full. I found $7.50 fuel to get it full before driving to work. The engine was extraordinarily dusty so I asked for the quoted $75.00 to get it cleaned. I returned from work the next day to a final bill over $1,300!, Yes, they removed $8.00 for the car not being on full to start and I agreed to the $75 for the engine clean, but the estimate total was never shown in typed out official Subaru, only a penned scribble of some shop charges where I had expected a final bill of no more than$800. The supervisor could not give me an estimate of roughly how many miles the tires are good for so tried to find something close on line. 3-star tires seen (out of 5 total) and guessed about 40-50,000. And leaving the car outside overnight, it was dirty again. So I showed it to the supervisor who had one of the agents run it through the wash behind the building and it came back filthy. He looked at me and said, "free wash" and walked off. I had to take it to a car wash after leaving and paid $10 to get it clean again. More

Knows how to meet multiple demands at one time and keep on time with schedule on time with schedule More

The representative was excellent and the service was very good. I had to go back the following day because of liquid leak and they took care of the problem. good. I had to go back the following day because of liquid leak and they took care of the problem. More

Great communication and good customer service. I appreciate the honesty and effort of everyone who helped me. I appreciate the honesty and effort of everyone who helped me. More

Haley was extremely helpful, work was done and we noticed some lights weren’t changed out. Called Haley and got it taken care of right away. some lights weren’t changed out. Called Haley and got it taken care of right away. More