Groove Subaru - Service Center

Haley was very professional and gave me the best deals possible. She answered all my questions and the staff at groove treated me and my car well. Very appreciative to Haley and the staff for such excepti possible. She answered all my questions and the staff at groove treated me and my car well. Very appreciative to Haley and the staff for such exceptional service. More

No very small waiting room. Rachide was very courteous. Need snack and sodas available. Busy place Rachide was very courteous. Need snack and sodas available. Busy place More

Attempts to update service. Have a very trusted Subaru mechanic that I would rather use for major service. Have a very trusted Subaru mechanic that I would rather use for major service. More

Courteous service from the start, great waiting area with latte machine The service was thorough and efficient latte machine The service was thorough and efficient More

I appreciated the constant communication She was responsive and very helpful.... Especially recommending insurance pay for the damage. responsive and very helpful.... Especially recommending insurance pay for the damage. More

Good service. Work was done quickly and on time. Everything was explained in a way that I understood. Work was done quickly and on time. Everything was explained in a way that I understood. More

Everyone who works there is so nice. I would suggest groove Subaru to anyone looking for service. I would suggest groove Subaru to anyone looking for service. More

Ron and the service team took very good care of me. Every one was great. Every one was great. More

I would rather have the choice of “MAYBE” for whether I would recommend Groove Service Center. I brought my 2018 Outback in for brakes and an oil change. I got a call telling me that there was unrepairable would recommend Groove Service Center. I brought my 2018 Outback in for brakes and an oil change. I got a call telling me that there was unrepairable damage to one of my tires. I had no warning on my dashboard that one of the tires was even low! It just doesn’t sit well with me. There seemed to be a lot of confusion as well. I arrived on time for my appointment, I waited quite awhile to be greeted, their iPads were not working, my service manager wasn’t available, (I got a call later that day asking if I had left my car there- they couldn’t find it.) It all just felt wrong. I bought the car used from Groove Toyota and bought a maintenance plan and service plan and yet when I took it to the Toyota express (where I was told to take it) for an oil change there was no record of me having the service plan. I just haven’t had the energy to go in and get this straightened out. It just seems to get more complicated. I have paid for oil changes twice and I shouldn’t have had to because of the plan. No one has offered to help figure this out and frankly I’m frustrated. On the positive side, I didn’t need all four tires because the tread wear wasn’t too bad, and they were able to get the tire and I had my car back that night. I also had a very good experience in April when I needed a new battery and they got my car in and out without and appointment. (NOTE: This was just a couple of weeks before the most recent appointment and there was no tire damage then. My husband drives this car and commutes just 5 miles to work and it is parked in a safe parking lot all day. It seems unimaginable that he got such severe tire damage anywhere between home and work.) More

Brett Tossie’s customer service is 5-star! And Groove Subaru takes great care of my car. And Groove Subaru takes great care of my car. More