
Groove Subaru
Englewood, CO
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Fantastic Experience Thanks to Jim for making our entire car buying experience painless and pleasant. We were super stressed about visiting a deanship, but his genuinely Thanks to Jim for making our entire car buying experience painless and pleasant. We were super stressed about visiting a deanship, but his genuinely calm and kind demeanor eased our trepidation. We didn't necessarily plan on buying a car, but we were so impressed with Groove's treatment that we left happily with our brand new Crosstrek, and haven't regretted our decision for a moment. Thanks to all at Groove Subaru for making the process so enjoyable! More
Jim is one of a kind Jim's made my buying a car uniquely pleasant. He really took the time to listen and to make sure he found the right car for me. He's not your typical Jim's made my buying a car uniquely pleasant. He really took the time to listen and to make sure he found the right car for me. He's not your typical car dealer, like I said he really truly listens. I would highly recommend going into Groove and asking for Jim personally and see for yourself what a down to earth kind of guy he is. I would buy another car from him in a heartbeat. More
What a great group of professionals We bought out Outback from Groove and Jim Hatch and were very impressed with Jim's tour of their extensive inventory, the easy negotiating process, an We bought out Outback from Groove and Jim Hatch and were very impressed with Jim's tour of their extensive inventory, the easy negotiating process, and the surprisingly pleasant financial meeting. Groove's seriously has their act together. Overall, the best purchase experience available. More
Amazing selection and amazing service The location is perfect, the facilities are clean and the people are welcoming. The purchasing process of my new Subaru was a non-pressure environment The location is perfect, the facilities are clean and the people are welcoming. The purchasing process of my new Subaru was a non-pressure environment with all the support that I needed. I would recommend to anyone car shopping to stop by Groove Subaru. I doubt you'll go anywhere else after visiting More
Joanna was exceptional! Service that was above and beyond!! I would highly receomond Groove Subura to anyone based on my experience this week. Joanna made me feel at home , listened to what I was truley lookin I would highly receomond Groove Subura to anyone based on my experience this week. Joanna made me feel at home , listened to what I was truley looking for in a car and a price and then made it happen. Joanna's customer service was outstanding as she was there but my side for all my needs throughout the car buying experience. She even personally installed my crossbars and ski carrier while I was signing my paper work. More
Quick and painless Joanne was a huge help in helping me get my first new car. I was a little hesitant being a first timer but Joanne and the team at groove made it easie Joanne was a huge help in helping me get my first new car. I was a little hesitant being a first timer but Joanne and the team at groove made it easier than expected and i was out of there in no time with my new legacy. Big thanks! More
Unacceptable This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and app This service is the worst I have ever dealt with. I have only written one other negative review in my whole life. I have been ignored, lied to and apparently people here don't recall what was discussed and frequently lose their memory. Tried calling and leave messages but no one returns my calls. Plus I got sent to 5 other people before being sent to voicemail. My car was held for three weeks to do an inspection and fix a wiper. We told the service department to do several other fixes but they didn't remember us telling them.Seriously? Glad I didn't pay for a rental car or I would have sent the bill to the dealership. Even got into an argument with the service department about who was right! Just flat out unacceptable, would never recommend anyone here. More
Great service department Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience Kim in service is great she has current updates while I wait to have any type of maintance work done on my car. A great experience More
2017 Forester I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to I bought a brand new Subaru Forester at Groove Subaru. I had found a less equipped Forester at a different dealership two days before. I was ready to buy it, but on principle I went home to "sleep" on it. While at home I did some more research and using True Car. I came across a similar car for about $500 less, printed up the report and went to Groove Subaru the next day to check it out. I was met by sales rep Patrick Shannon, and was told they no longer had that car. He had his assistant, Matt show me similar cars that he thought I may be interested in. I ended up sitting in a Forester with the premium sound system. I'm a musician and this was something the other car I had looked at didn't have that I wanted. The next thing I knew I was taking it for a test drive. This car had many features I didn't think I was interested in including the Subaru Starlink 7.0 Multimedia Navigation System, the Premium Audio System I mentioned and the EyeSightDriver-Assist System among others.. Back in the showroom, Matt, Patrick and I went around and around discussing the value of all these features. My point was that I didn't want to pay for things I didn't want or need. We came up with a price that was just under $1000 more than the other car I had been ready to buy. Again, I went home to "sleep on it". The next day I went back in and bought it. I had come to realize that all of the included features were things that I really did want and was glad to have. I went over all the paperwork with Alan which took all of 30-45 minutes, fairly painless. All three employees, Alan Matt and Patrick were very friendly and professional. I don't know anyone who enjoys buying a new car, but I must say this was a pleasant experience. I am very pleased with the value I received. More
incompetent, irresponsible, unprofessional Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit a Car has been in THREE different times within the last 30 days with the SAME issues (AC not working). They also misplaced my keys on the second visit and prolonged the fix. More