Groove Subaru

I purchased a used Subaru from this dealership in November of 2024. At this dealership, used vehicles only have a two month warranty, so when your car breaks down on the side of the road two weeks af November of 2024. At this dealership, used vehicles only have a two month warranty, so when your car breaks down on the side of the road two weeks after the warranty runs out, you have to pay for the repairs. The dealership did not respond to my email about the issue. The dealership was aware that the repairs needed to be done (shop it was taken too said the repairs needed were/are obvious), did not disclose it, and was unresponsive. I would take great caution if purchasing from this dealership. I feel like I just threw away $9,000 (repairs are $4,500) and I wish I purchased at a dealership that is more trustworthy that has a longer warrantee period. More

The service was not up to the same standards as in previous years. We have used Groove for service of two Subarus and have been very satisfied. This past episode did not go so well. sorry to say. . previous years. We have used Groove for service of two Subarus and have been very satisfied. This past episode did not go so well. sorry to say. . More

Very nice employees to work with. No pressure sales. They were able to get me within my budget. No pressure sales. They were able to get me within my budget. More

Josh was very helpful and transparent with my car and what was going on and keeping me updated the whole time! what was going on and keeping me updated the whole time! More

I was not going to leave a review, but I have received more than one email asking me to. I seldom leave negative reviews. So, here was my experience. I had a wonderful experience with Moe when choosing more than one email asking me to. I seldom leave negative reviews. So, here was my experience. I had a wonderful experience with Moe when choosing and purchasing a car. He was polite and knowledgeable, and I felt I could trust his professional opinion. I felt I could ask him as many questions as necessary, and if he did not have an answer for me, he found someone who did. I really, really, appreciate his help. However, I ran into several issues when dealing with the finance department, specifically with Mai. She would not tell me outright what I was paying for, did not give me the time to read my contract and when she did, she spoke the whole time. She kept insisting she was "giving me" a maintenance package, which I repeatedly denied. She then offered multiple times--insisted, even--that she call my parents to explain "what a great deal" she was getting me. These conversations became increasingly frustrating, and at that point it was dark out and I had been there for at least five hours. She would speak over both me and my parents, and when they would try to speak, she would roll her eyes at me and throw her arms into the air or hit her desk. This being the first time I have purchased a vehicle from a dealership, I felt that I was being backed into a corner to say yes to everything to make her life easier. She also continuously insulted my father to my face, both while she was on the phone with him and after they hung up. I can understand how relaying things in a stressful situation over the phone can be frustrating, and while I appreciate that she offered to call my parents to help, she really should not have if all she was going to do was escalate the situation and make things personal. Regardless, she looked me in the eye and told me I would be paying NOTHING for the maintenance package, which she only called "some services" and would threaten to raise my APR if I did not sign that paper. I asked her, repeatedly and in plain terms, if this would cost money, to which she said NO. Surprise! I had an early flight to see my family for the first time in a year the very next morning, so when I landed I reviewed my paperwork in more detail. It was then that I realized the "services" ended up adding $800 to my loan and was NOT required for the purchase of my vehicle. This began a very tedious back and forth between me, Mai, and my parents, all of which have been told different things. This not only cost hours of my only five days to see my family in the year, but tears and frustration of not having someone just clearly state what I was paying for. In the end I had to go back and spend another afternoon at the dealership to terminate the maintenance contract. Mai was extremely unprofessional, VERY rude, and I will never be returning to Groove Subaru. I want to stress that Moe was in no way a problem, and if anything he saved the sale with his reassurance and professional demeanor when things got stressful. I greatly appreciate how he maintained open and honest communication with us, and Mai should take a page from his book. More

The team was friendly and provided thorough service. Haley B. stayed in regular communication and make sure my experience was positive. Haley B. stayed in regular communication and make sure my experience was positive. More

I've used Groove for my last 3 car purchases. I've been so satisfied that I keep coming back. This time although was completely different. I was rushed through financing and delivery of my vehicl I've been so satisfied that I keep coming back. This time although was completely different. I was rushed through financing and delivery of my vehicle. The sales man had nothing to say about the Nick's and dings I noticed the next day when I picked up the car. The has been an issue with the RAB and Eyesight feature two days after I picked up the car. I left a message on my salesmans phone to see if he knew how to reset the system and never received a call back. He never went over the car and how it works like I've been accustomed to. Pretty sad. It's usually been a very great experience. More

Federico Suarez was very dedicated, we drove for 3 hours to the store to give my son a birthday gift and on the way he answered all our questions through phone calls and text messages and helped us buy a Su to the store to give my son a birthday gift and on the way he answered all our questions through phone calls and text messages and helped us buy a Subaru Cross trek in a fast and smooth process. When we got there he was on his lunch break so he just skipped lunch and drove back to help us!! He deserves a 5 star for great communication and fast response!!! Thank you! More

The price I was quoted was NOT what was on my financial summary. I did not notice until I got home. After being there for 4 hours I was tired and just wanted to go home. I immediately sent an email to F summary. I did not notice until I got home. After being there for 4 hours I was tired and just wanted to go home. I immediately sent an email to Federico and Korban questioning it. Federico replied quickly, but I needed more clarification so I replied back. This time his email address was rejected. Korban never replied to me. I still think I was over charged, but no one will reply to me. I was supposed to get the online price. The price Federico showed me is not what Morgan wrote up. Also, I asked about the 2 free lift tickets and Federico said he'd email me the information, but I never got anything. I did get the email for the $50 visa gift card though. More

Great service, great communication, very helpful and professional. Provided valuable information and educated me on cars condition. Highly recommend her service. professional. Provided valuable information and educated me on cars condition. Highly recommend her service. More