Groove Mazda

Everyone at Groove Mazda made this easy! From our salesperson Tracy, to David, our finance manager ,the Groove Mazda team made the lease of a new CX5 an enjoyable , easy and fun. We had to re From our salesperson Tracy, to David, our finance manager ,the Groove Mazda team made the lease of a new CX5 an enjoyable , easy and fun. We had to replace a car that was totaled, so we had been feeling very stressed from dealing with the insurance process- so it was refreshing not to have to stress about getting the replacement car! Tracy followed up to make sure all our loose ends were taken care of. Thank you again for making this easy! More

Unscheduled service Had a tire pressure light on. After speaking with Groove Service, I took the car in the next day without an appointment. They found two nails in a ti Had a tire pressure light on. After speaking with Groove Service, I took the car in the next day without an appointment. They found two nails in a tire with a very slow leak. Repaired it and reset the light at no charge in 30 minutes. I would be comfortable sending my wife in and know that she would be treated fairly and courteously. More

Groove Mazda We really enjoyed working with Jason on our recent purchase. Initially wanted a Mazda 3 but changed our minds to a 6. Jason just rolled with it and it We really enjoyed working with Jason on our recent purchase. Initially wanted a Mazda 3 but changed our minds to a 6. Jason just rolled with it and it worked very well with us. Thanks Jason. More

Back for our third car! We live 3 hours east of Denver and have bought two cars from Groove Mazda over the years, so when it was time to buy a car for my daughter, I went bac We live 3 hours east of Denver and have bought two cars from Groove Mazda over the years, so when it was time to buy a car for my daughter, I went back to Groove! Tracy in the Internet department helped us this time and made buying the CX5 easy! It is well worth the drive to come see the folks at Groove Mazda! More

Intimidation and misleading Will never go here again. Finance guy was intimidating and aggressive/angry with me and my husband when I questioned an increase in price. Somehow I l Will never go here again. Finance guy was intimidating and aggressive/angry with me and my husband when I questioned an increase in price. Somehow I left and paid more than the advertised purchase price. I'm not talking taxes, fees, etc, I'm talking the literal price of the car. He told us the price of the car went up because taxes went up. He literally said that 3 times, each time more angrily than the next. I was very uncomfortable and just wanted to get out if there as soon as possible. We had already paid full cash for the entire purchase so if we didn't take it they would have charged us fees. We had no choice but to be bullied and abused. Never go there. I have proof, pictures, of the original price and then what we ended up having to pay. Why would the price of a car go up because taxes went up?? The out the door price would but not the price of the actual car, that's absurd. More

Great experieince Tracy DeMeza over at Groove Mazda on Arapahoe made our car buying experience very easy and enjoyable. Tracy went above and beyond to find the exact ca Tracy DeMeza over at Groove Mazda on Arapahoe made our car buying experience very easy and enjoyable. Tracy went above and beyond to find the exact car we were looking for , this included driving across town in rush hour to pick it up for us. I have bought many new and used cars from almost every dealer chain across Colorado, Tracy and Groove are better than most. If you are in the market for a Mazda, call Tracy. More

Hail damage Sold me a car covered in hail damage, told me they had no idea when I returned it later in the day when the damage was noticeable . They also told me Sold me a car covered in hail damage, told me they had no idea when I returned it later in the day when the damage was noticeable . They also told me they wouldn't run my credit then did , even tho I was a cash buyer More

What a great car buying experience! I love my car, I bought a 2015 CX-5 from Tracy and she made me feel so comfortable and confident with my decision. She went above and beyond, even mee I love my car, I bought a 2015 CX-5 from Tracy and she made me feel so comfortable and confident with my decision. She went above and beyond, even meeting me on her day off to meet me when I picked up the car. Then sat and showed me about the navigation, phone and radio system. Thanks so much Tracy! More

Put the wrong name on title- won't respond to change request I bought a 2015 CX-5 in July. While my husband did come with me to the dealership, I made it clear to the salesman who helped me that I am the one mak I bought a 2015 CX-5 in July. While my husband did come with me to the dealership, I made it clear to the salesman who helped me that I am the one making the down payment on this car, I am the one making the monthly payments on this car, and I am the one caring for this car. This is my car. Despite this, my husband's name is all over the title and accompanying information as the owner of the car. I'm listed as a cosigner. I'm not sure why this is and it was not explained to me. My mistake is that I did not ask or demand to have it changed. By the time we were dealing with this paperwork, we had been at the dealership for no fewer than 4 hours and I was exhausted and hungry. To have the title in his name is bad enough. But the bills come in his name, the emails come in his name (to my email address), the service information is in his name, all of it. I've reached out via email to multiple people- including multiple emails to the store manager, replied to surveys with this information, etc. and have received nothing but silence. It is beyond frustrating and I feel like, once I parted with my money, I stopped mattering. More

Friendly, quick, good deal We just picked up a 2015 Mazda CX-5 from Jack at Groove and we're very happy. They were very helpful, gave us a good deal, and had us in and out in ju We just picked up a 2015 Mazda CX-5 from Jack at Groove and we're very happy. They were very helpful, gave us a good deal, and had us in and out in just a couple hours. It didn't even seem like we were there that long. We sat around and watched football while we waited for the finance guy who didn't try to pressure us into buying anything ridiculous. Thanks for a good experience gentleman. We'll be back to get that Miata in the summer! More