Groove Mazda

This review might get a bit lengthy so Ill cut to the chase and fill in some details after. I bought a Certified Pre Owned Mazda 6 from them and the sales dept. was great. Everything was straight forward chase and fill in some details after. I bought a Certified Pre Owned Mazda 6 from them and the sales dept. was great. Everything was straight forward, no hassles, easy peasy. There were a few things with the car that needed addressed. The front bumper needed repaint and the windshield had a considerable chip in it which was going to crack as soon as we got a cold snap. Fast forward over 10 weeks and the car has been at the dealer more than in my driveway for what were a few simple things, and better yet the windshield still hasn't been handled. Now for a bit of detail. I scheduled the car for the WE OWE YOU LIST with the service dept. They not only failed multiple times to accomplish anything on the car or the list, but the car sustained damage while in their care. When they finally repainted the bumper it looked like a xxxxxx did the work. Not only was the paint job xxxx poor but when they put the bumper on they just slammed it on so it was puckered and overlapping adjacent body panels. Then to add insult to injury they managed to put a dent the roof, and the window tint was scratched beyond repair. Then they tried to tell me the car was all good. So I take the time off of work to go pick the car up and and when I saw the added damage and the paint job they did give me a loaner while they fixed the car.....for 6 WEEKS!!! So I finally get the call again to pick up the car. The paint on the bumper was satisfactorily fixed and the dent in the roof was fixed, also they did fix the tint in the window, but the windshield still has a crack from the chip that wasn't addressed in a timely manner which turned into a crack when we got a coldsnap. The windshield was part of the WE OWE YOU LIST! Then I come to find out that at some point they lost my key FOB and reprogrammed the car to a new key FOB and only gave me 1 FOB. Never told me about it and the way I found out is I had to pick up the car one night with the extra FOB (my wife keeps the FOB in her purse) and the FOB doesn't work all of the sudden! I looked at the FOB that I got when I picked up the car and it is definitely a new unit and not the original FOB. I am extremely disappointed with the quality of workmanship at Groove Mazda and it seems the guys in the front Ron Baca and Joe Franz are left twisting in the wind while the guys in the back run a muck and it doesn't seem like management has their back. Especially when Ron told me he had to pay for the repairs out of his own pocket which does seem like a bit of xx to me. Now granted this is a very condensed version of events and there were other things that I could speak to, none of which would shine a good light on the service department at Groove Mazda but if you have read this far I think you get my drift. I wouldn't trust those guys to work on my lawnmower. More

Sam was amazing to work with and was very knowledgeable on the 2018 Camaro that I purchased from them. I highly recommend working with him and for future vehicle purchases I will definitely be stopping by on the 2018 Camaro that I purchased from them. I highly recommend working with him and for future vehicle purchases I will definitely be stopping by Groove Mazda first. More

Rebekah was a pleasure to work with and made the whole process of purchasing our CX30 a great experience. Very helpful and knowledgeable about the product. process of purchasing our CX30 a great experience. Very helpful and knowledgeable about the product. More

I had a great experience purchasing my new Mazda Cx-30. Jeff Tate is the best salesperson I have ever had in a long time. Jeff Tate is the best salesperson I have ever had in a long time. More

I recently purchased a CPO vehicle from this dealership and Sara was super helpful & patient in walking me through the entire process. She was very accommodating and helped make sure it was an informed dec and Sara was super helpful & patient in walking me through the entire process. She was very accommodating and helped make sure it was an informed decision More

Sara did a great job for us. Mostly over the phone and texting. Got the deal we wanted. Didn't have to spend a lot of time getting the car the day we picked it up texting. Got the deal we wanted. Didn't have to spend a lot of time getting the car the day we picked it up More

I am torn. Bought a car here and within 6 weeks the passenger window would not roll up or down. Took it in to learn the weather stripping was messing with the window and they would need to order the pa passenger window would not roll up or down. Took it in to learn the weather stripping was messing with the window and they would need to order the part. This was Friday. Came back on Monday, still no part. Called Wednesday - was told the part was in. Go to dealership on Wednesday - it's the wrong part. Finally get a call Friday that they have the right part. Then I was quoted a price. Which is insane since I had the standard 2000 mile warranty (I had put less then 1000 miles since bought). Regardless, I pay in my monthly payments for the PREMIUM warranty, and they could not locate this either. Joe Franz ended up taking the hit of the cost for me. I appreciate all the Joe Franz did for me, however he should NOT have had to pay as this should have been covered under warranty. **ALWAYS BRING YOUR WARRANTY PAPERWORK WITH YOU SINCE THEIR SYSTEM DOESN'T SEEM TO SAVE THAT INFORMATION** More

Please do not buy from this dealership! My experience was horrible. I found a vehicle that suited my needs, negotiated a price and signed the preliminary paperwork only to have the car sold to another c was horrible. I found a vehicle that suited my needs, negotiated a price and signed the preliminary paperwork only to have the car sold to another customer shortly after I signed the the intent to buy. I am a returning customer, however, following this incident, I will not consider Groove Mazda again if this is the way that business is conducted and customers are treated. I will also advise others not to purchase from Groove Mazda. More

No customer support on problems with tires on warratied leas I leased a Mazda3, hatchback in august 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be re I leased a Mazda3, hatchback in august 2016. At my 10k servicing at the dealership, they indicated unusual wearing of tires. I asked for them to be replaced. They said no, it was a limited warranty on the tire. At 15k servicing, the same conversation. At 20k, the same conversation. Found out these tires on a new car, have no mileage warranty... at all. The dealership will not replace the tires. At 32 months of the lease and 22,700 miles they will do nothing. I like the car, but not the tires, and Mazda will do nothing, as the dealership watches a customer complain, and knows it is a problem. Others have complained about the same thing. . I would not purchase or lease another auto from Mazda, or Groove Mazda, in Centennial. Really poor support of a customer. Not what anyone wants, More

Sold on Mazda This is the 3rd Mazda we purchased from Andrew, (4th overall), and he’s always been awesome through the process. Never tries to push anything, and lis This is the 3rd Mazda we purchased from Andrew, (4th overall), and he’s always been awesome through the process. Never tries to push anything, and listens to what we were looking for. Got a great car for a good price. More