Groove Mazda

Thanks for all your help Carmen. You were very patient as I asked many questions. You showed me several cars and described the features of the cars to me. You looked at my trade-in but the offer was too low I asked many questions. You showed me several cars and described the features of the cars to me. You looked at my trade-in but the offer was too low so I will sell it myself. More

Very professional, helpful, and patient with schedule. Willing to negotiate, honest, and caring even after the sale was completed. Felt comfortable and confident making my purchase. Willing to negotiate, honest, and caring even after the sale was completed. Felt comfortable and confident making my purchase. More

I have had nothing but the best service at your dealership. Your employees are friendly, professional, and prompt in servicing my vehicle. McDonald Mazda is closer but your service makes the long dealership. Your employees are friendly, professional, and prompt in servicing my vehicle. McDonald Mazda is closer but your service makes the longer trip well worth it. Sincerely; Carl Machemer More

Brought the 2006 Shinka Edition RX 8 in for oil change service & several other things inc. a recall. There was an issue with my tail-light collecting ridiculous amounts of water within it when it rained service & several other things inc. a recall. There was an issue with my tail-light collecting ridiculous amounts of water within it when it rained (like 4" of water inside) & it's seal I guess was a bad factory part with defective seals; at 1st the solution presented wasn't acceptable but Service Rep. & Manager were awesome and found a compromise & a solution that worked well for the both of us. Customer service is a tough business but they did what was right for a grateful & long time client of ya'll's. How they handled the repairs & issue with the tail-light made the difference and I will continue to repeat my business at this location. Thanks for everything ya'll are awesome. ") More

Great sales experience and very competitive - Sales Manager solved an issue with registration delay in very appreciated way. Purchase experience was far more professional than McDonalds Service prov Manager solved an issue with registration delay in very appreciated way. Purchase experience was far more professional than McDonalds Service proved accommodating in terms of brakes which I asked to be replaced when pulsating in virtually new car while Mazda HO said just re grind. Groove team agreed to this and much appreciated. Certainly went extra mile. More

The service on my Mazda went exactly as planned, with a minimal wait and no upselling (not much to try and upsell considering its a new car). The staff was helpful and fully explained everything before an minimal wait and no upselling (not much to try and upsell considering its a new car). The staff was helpful and fully explained everything before and after the service was completed. They even ran my cast through the car-wash before returning it. Great service and I will definitely be coming back. More

The Groove service department was very helpful with getting my car fixed. Kenny Berndt was curtious and called me throughout the day to keep me informed. I will and would recommend this service center getting my car fixed. Kenny Berndt was curtious and called me throughout the day to keep me informed. I will and would recommend this service center to all my friends and family. More

I had made a decision on a Mazda CX9 and realized that the car was bigger than I needed. I returned the car after the 3rd day and wanted to purchase the CX7 which was better for my needs. They told me $4 the car was bigger than I needed. I returned the car after the 3rd day and wanted to purchase the CX7 which was better for my needs. They told me $499 was waived since I would purchase another vehicle. Unfortunately, the CX7 I wanted wasn't on their lot so they had to get the car from another dealer in which they would not be able to take the additional $2500 off the car as their incentive on the other cars on their lot.. We said we would go ahead and pay the $499 return fee and go to another dealer and get the better deal. They said they could work out something which was basically taking $400 off the new car. I did not understand all of this at the time because they were very vague about the amount of the car, and just told me they would get me a discount on the sticker price and it would be comparable to what I could buy one for on their lot. I agreed to this, but when I called them 2 days later to ask them why I did not get the $2500 Incentive they are offering on the cars on their lot, they told me that was only for cars they had in stock, and there was nothing more they would do. They did not look out for what was the best deal for me. They only looked out for their profit, and made the most of it. They are vague and deceptive in their sales practices. They lied about availability of options, saying they were not available, when in fact they were when I checked cars on other dealers’ lots. We will never do business with Groove Mazda, or any other Groove Dealerships again. More

My car was serviced at the appointment time, no extra wait. The work was completed a little before the estimate, which is fine. The service technicians were all very friendly. The waiting area was cle wait. The work was completed a little before the estimate, which is fine. The service technicians were all very friendly. The waiting area was clean, obviously not as plush as the show rooms of some luxury car brands. More

Would have preferred that service rep. would give me estimated time for repair when on the phone for an appt.. Times is very important for everyone! estimated time for repair when on the phone for an appt.. Times is very important for everyone! More