Groove Ford - Service Center

Customer Service Experience I continue to take my car to be serviced at Groove Ford/Arapahoe because Sean works there. He always goes over and beyond to make sure I get the best I continue to take my car to be serviced at Groove Ford/Arapahoe because Sean works there. He always goes over and beyond to make sure I get the best service. Not only that but his knowledge of the cars, the company itself and the people who work there always ensures me I am getting the best service from someone who cares. Thanks again Sean! More

Great atmosphere. Went in for routine maintenance service on my 15' ford fusion. Service was amazing. Tim was polite and honest. Couldn't have went more groovy. Went in for routine maintenance service on my 15' ford fusion. Service was amazing. Tim was polite and honest. Couldn't have went more groovy. More

Trust Chad Yeknich & Groove to Take Care of My Kids! My 18 year old daughter was 18 hours from home when a service light came on. I immediately called Chad Yeknich to save the day! We purchased the truc My 18 year old daughter was 18 hours from home when a service light came on. I immediately called Chad Yeknich to save the day! We purchased the truck in Missouri two years ago, but it was Groove and Chad who kept my kid safe on the road! THANK YOU! More

Excellent experience with Todd I had extensive hail damage on a car that was brand-new to me. Todd Ermentraut helped me and his service level was impeccable. He made sure that I go I had extensive hail damage on a car that was brand-new to me. Todd Ermentraut helped me and his service level was impeccable. He made sure that I got exactly the level of repairs that I needed- other places were going to cut corners. Todd educated me and my car is beautiful once again. More

Knowledgeable Friendly knows what he's doing. Thanks Brian I had multiple questions about my vehicle and Brian was very knowledgeable with what I needed to have done and giving me other options of what to do t I had multiple questions about my vehicle and Brian was very knowledgeable with what I needed to have done and giving me other options of what to do to improve my vehicle's performance. Definitely a go-to guy if you want to know what's best for your vehicle. More

Inept, uncaring, and absolutely abysmal service. THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INT THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INTEREST IN CUSTOMER SERVICE LED ME TO A DANGEROUS SITUATION OF DRIVING ON SUMMER TIRES IN THE SNOW IN DENVER FOLLOWED BY AN BLATANT ATTEMPT TO UPSELL AS LEVERAGE TO MAKE THE REPAIR MEANT A HORRIBLE EXPERIENCE. Long story short... Tried to get a tire replaced under the road hazard program I purchased with the car. Called to get the ball rolling and was assured a call back the following day. 5 days later, I called and they had no knowledge of my claim. Frustrated, I brought the tire in to physically get the process moving and was told 2-3 days they should have approval for the tire replacement. 5 days go by before I call to request and update and am told they don't know anything about it but will find out more information and return my call by close of business with an update. No call, of course. I call again the next day and the same scenario plays out, no answer. This happens 3 additional times until the 11th day when I visit the dealership in person. Again I'm met with "Well, I don't know whats going on but let me try to find out." followed by a 1.5 hour wait. At the end of this ridiculous wait, the poor service tech comes up and tells me they made a mistake by calling Pirelli, the manufacturer of the tire, instead of Ford, the company that I bought the program through. This means I waited 11 days because of their failure to follow up and contact to right parties. Furthermore, I'm then told they cannot get the tire, a winter tire as snow has begun falling, for at least another week leaving me in a dangerous situation with summer tires mounted on my car. The tech, a younger kid named Kenny, seemed to genuinely care about my wellbeing as a customer and asks for a moment to speak to his managers. He returns with a look of shame painting his face and passes along their offer to "meet me half way". Their way of resolving the situation was promising me a tire the next day as long as I bought a second out of my own pocket, one I did not need. Kenny was obviously embarrassed to be in the situation and needless to say, I lost my cool. I'm being uphold at this point and their lack of customer service was truly staggering. I asked for my tire back and told them I'd never be returning to which Kenny replied that he understood and offered me a free oil change which will go unused as the last time I had an oil change performed I was told I needed brakes on my car. I did some work this weekend on my car and found my brakes to have well over 50% life remaining. Absolutely absurd the way they treated me as well as some of the other customers in the waiting room. Incredible to see just how little they care about customers if they aren't willing to pad the bottom line for the dealership. More

Horrible!! Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got t Last year I had the routine maintenance for my car, a Ford Escape, since I have a maintenance plan with the dealer when I bought the car. When I got the car back, it schreeched whenever I turned, so I came back within a few days, and the Quicklane guys insisted they'd nothing wrong. Even though I wasn't satisfied, what else could I do but just drive the car? And for about 3-4 months, I could only turn a deaf ear everytime I turned and heard the screech. Until one day my husband had to drive with the car. He's a mechanical engineer, and he insisted there must be something wrong with the car. So I came back to Quicklane, and again they insisted there was nothing wrong with the car. My husband insisted for me to make an appointment with the diagnostic guys, so I did. And the diagnostic guys said SOME SCREWS HAD BEEN LOOSE, and how could it happen unless during that maintenance checkup???!!!!! So I had been driving with some loose screws in my car for months!!! What if something happened to me? And then came the next maintenance time. I came to Quicklane and then they turned me down because they said "we're very busy." Okay... So I asked when's the good time for me to return? They said the next day around 5, because by then the car queue usually thins down. So I came the next day at 5, and they said they were still busy so they couldn't take me!! I came again after 2 days, and they almost turned me down had I not told them I had been refused service twice in the past couple of days!!! Is it because I'm a woman? Is it because I'm not white? I really don't know what their attitude is. So they took me in halfheartedly. It was already 5 PM. I waited for almost an hour, and this service guy named Kenny went back and said, "Well, we found some broken lights, but we don't want you to wait longer, so we didn't change them." I was perplexed! I said, "How long does it take to change those lights?" The guy said, "About 15 minutes." I said, "Well, since this is the third attempt for me to even get a service here, don't you think I'd rather wait 15 min than spend another few hours to come back here without a guaranteed service?" He went silent and said okay and went away. About 10 min later, he returned and said, "Sorry, Ma'am, our parts department had been closed, so we can't change the lights." SERIOUSLY??? I was so upset. The guys then gave me the number of a manager named Steve and said I could call him if I had a complaint. So I gave a call. A machine answered me, so I left a message. And guess what? It's been more than a month, and no response whatsoever. I have spent thousands of dollar with these guys, from buying my car to getting a care plan. And I regret it! I will never buy a Ford again, let alone having a care plan with these unprofessional, careless guys. I'd better spend my money elsewhere, and you better, too! More

Was serviceable issue - fixed Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Was having issue with a serviceable issue - Art the Used Car Manager was EXTREMELY helpful. He was professional and very personable. Also spoke with Benji, was also very helpful and discussed all of the issues with car. More

Safety recall I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much clo I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much closer to me and they refused to take the time or concern to help me. My service advisor Alec educated me on the problem reassured me that it would be taken care of promptly and put me in a rental car until the vehicle was fixed. He also kept me apprised of the status of the car while it was in the shop. After being treated so poorly by the the other guys, I was even more grateful for how Groove handled the situation. The other experience made me want to sell my car and move on from Ford, myself and my family have had Fords my entire life. Thanks to Alec and Groove my confidence is restored. Thank you!! More

Horrible customer service in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you an attitude every time you call because you can NEVER get to a service rep. The service manager Bengy KNOWS they have phone issues however continues to make excusses. I can't believe Ford would allow for such RUDE AND UNCARING reps. All my car issues were warranty repairs. More