Groove Ford - Service Center

Doesn't perform warranty work I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get I took my F150 there 3 times for 1 issue. They figured out the issue on visit 2 and said they would order the parts. Showed up for 3rd visit to get it fixed and no part nor does anyone know when they would have the part. Very little concern. I took to another dealership and the problem was diagnosed, part ordered and fixed in 3 days. I suspect there is some financial incentive for Groove Ford to not do warranty work. I would never recommend Groove Ford to anyone given their lack of service after the sale. More

Return of lease. Sean was very helpful, friendly, and accommodating. We were in a hurry to drop off the leased car. He got us out in 10 minutes! Sean was very helpful, friendly, and accommodating. We were in a hurry to drop off the leased car. He got us out in 10 minutes! More

Great and timely service Have brought my 2013 F-150 in for all my services sense new. All the service staff are friendly and professional with quick turn around. I would recom Have brought my 2013 F-150 in for all my services sense new. All the service staff are friendly and professional with quick turn around. I would recommend. More

Excellent customer service Gabrielle was exceptional in every aspect! It was refreshing to have confidence in her know how and expertise! She is an absolute joy to work with!! T Gabrielle was exceptional in every aspect! It was refreshing to have confidence in her know how and expertise! She is an absolute joy to work with!! Thank you! More

Spectacular I have never been happier! This was an amazing experience. I went into the dealer for a service the man I worked with made sure I was well taken care I have never been happier! This was an amazing experience. I went into the dealer for a service the man I worked with made sure I was well taken care of, occupied, and had an overall wonderful experience. I will definitely always go back! More

Just stopped by I just stopped by to look around since I was in the area getting an oil change, I didn't have any intention to buy today. As I was looking at the truc I just stopped by to look around since I was in the area getting an oil change, I didn't have any intention to buy today. As I was looking at the trucks a sales man by the name of Noah started walking over and in my head i was immediately going in to defense mode. To my surprise he didn't have that 'I only want to sell this guy something'. We exchanged pleasantries and then instead of taking control of the conversation he let me control the conversation and it made me feel so much more at ease. Like I said I didn't have intentions of buying but when I'm in the market I'll be sure to ask for Noah! More

Great experience for such a short visit I was in need of some service work on my wife's car and I brought it in for some advice. The service department was great. However I was really impres I was in need of some service work on my wife's car and I brought it in for some advice. The service department was great. However I was really impressed with Noah who was passing by and went out of his way to make sure I was taken care of. He was very polite and made sure we were comfortable while we waited. He is a true asset to your team. I will be referring people to come to your dealership. More

Quick Lane Customer Bought my truck here in 2011; you guys have been great. Paid my truck off last December with only 41k miles. Thanks so much for everything. Bought my truck here in 2011; you guys have been great. Paid my truck off last December with only 41k miles. Thanks so much for everything. More

Relaxed, positive atmosphere. I was getting my fusion serviced when one of the Sales Rep's, Finn, came over to me. He was such a nice guy! Even though I wasn't there to buy a car, I was getting my fusion serviced when one of the Sales Rep's, Finn, came over to me. He was such a nice guy! Even though I wasn't there to buy a car, he checked that I was catered for and that everything was going well. He actually cares about people at the dealership. Not to mention, he was dreamy, lol. (Sorry Finn, it's the accent). ;) More

Great and efficient service! Thank you so much! Service was fast and timely. Really appreciated all the help in doing my lease ending services with ford. Really friendly customer Thank you so much! Service was fast and timely. Really appreciated all the help in doing my lease ending services with ford. Really friendly customer service representatives too More