Groove Ford - Service Center

My experience with Groove Ford has been hit and miss. Some experiences are good and some are horrible. Lately, the service department has been horrible. I had the rear brakes replaced recently on my F-15 Some experiences are good and some are horrible. Lately, the service department has been horrible. I had the rear brakes replaced recently on my F-150. It took them over 7.5 hours to complete a 1 hour job due to not having parts in stock (I guess I'm the only F-150 they have ever had to work on) or people available to work on my truck. In July, I had my sunroof repaired. Yesterday, I noticed it was leaking (it took a while to notice since it doesn't rain a lot in CO). I called Groove Ford. It took five attempts before Service answered the phone. All they could tell me was to bring it in an leave it, and they don't have any loaner vehicles for me. This is my only vehicle, so leaving my truck for several days with nothing else to drive is not a solution. Also, it is supposed to snow in CO this weekend. So, because of their poor workmanship, I'm going to have water all in the cab of my truck. Groove Service couldn't care less. More

Rating is ZERO. Service is beyond bad. This team couldn't organize a two horse parade. Took my truck in for a friday scheduled appointment. They didn't look at until Saturday. However, what they couldn't organize a two horse parade. Took my truck in for a friday scheduled appointment. They didn't look at until Saturday. However, what they didn't tell me was that the technician I needed is available on Saturdays. They knew that specific technician was needed because they knew the issue. Over the course of 8 days, I received 1 phone call. I had to call in order to get information. They didn't order the part until Wednesday. Was then told truck would be ready on Friday. Nope. "Part didn't arrive early enough to get job done". Once again, "special technician" doesn't work Saturdays, so now I am being told it will be ready on Monday, MAYBE. STAY AWAY More

Charge $745.67 more than there quote. Was quoted $1,609.99 to fix the transmission fault, replace the water pump and thermostat and they charged me $2,355.66. Will only use them for warra Was quoted $1,609.99 to fix the transmission fault, replace the water pump and thermostat and they charged me $2,355.66. Will only use them for warranty work. More

Unethical and discgraceful If you provide online service appointments then honor them If you state you provide regular mile service maintenance and push these to the consumer o If you provide online service appointments then honor them If you state you provide regular mile service maintenance and push these to the consumer online as their primary choice for making a service appointment with you - then honor them and don;t say they are all a website mistake and suggest a $90 oil change instead More

Had my truck 2 days and I had an early appointment.. this place is to busy!! Service people are near impossible to contact. Phone rings and rings. Scratched my kids truck and they scratched the crap out of h place is to busy!! Service people are near impossible to contact. Phone rings and rings. Scratched my kids truck and they scratched the crap out of his window tint somehow?? Never ever again!! They’re horrible More

The team at Groove Ford is awesome. They are friendly, efficient, and very helpful. My drop off time was at 7, I had to be at work within 35 mins after drop off they got me in and checked in quickly. efficient, and very helpful. My drop off time was at 7, I had to be at work within 35 mins after drop off they got me in and checked in quickly. Even offered to drop me off at work! More

No longer RV friendly After 10 years of bringing my Ford RV to Groove management has decided they no long can service my rig! The one really good agent is hamstrung and the After 10 years of bringing my Ford RV to Groove management has decided they no long can service my rig! The one really good agent is hamstrung and the others can’t help me anymore. Maybe a quick lub? I need diagnostics on the rig since I travel six or more months of the year! Don’t need my business! Not buying a new Ford here! Letting my family know too! Too busy for me I’m too busy for you! Bye More

Not pleased with my truck or this dealership. Within my first year of my F150 Limited they have had it in Service for over a month first year of my F150 Limited they have had it in Service for over a month More

Don’t schedule an appointment at this service center Several days in advance, I scheduled an appointment for an oil change at 10am. I arrived early and at noon they had still not got to my car. When I as Several days in advance, I scheduled an appointment for an oil change at 10am. I arrived early and at noon they had still not got to my car. When I asked about the delay and the 10am appointment, they claimed they did not take appointments. This is despite my email confirmation for my 10am appointment. Longest wait EVER for an oil change. I recommend using any other dealership service department. More

Excellent customer service and fast service as well I went into Groove Ford to get some diagnostic testing done on my 2016 Ford Focus due to some issues I had been having. I discovered these issues a we I went into Groove Ford to get some diagnostic testing done on my 2016 Ford Focus due to some issues I had been having. I discovered these issues a week before I was supposed to drive across the country for a move. I brought my car into this service center and I am 100% pleased with the efficiency of the team to repair my car in time before my move and the customer service and communication from Chase Jacobson was exceptional. Turns out I had a part that had to be replaced due to a recall. Phew. Groove Ford fixed my car in a matter of a few days and I now have a safe and reliable vehicle to make my long drive in. This was an overall excellent experience More