Groove Ford - Service Center

Logan Wakefield provided great service. We had multiple problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got the repair cost below the quote. We couldn’t be happier! More

I am still reeling over the horrible customer service experience we had with Groove Ford. We will never set foot in this dealership again. Our sales person we worked with was great, but the serice depart experience we had with Groove Ford. We will never set foot in this dealership again. Our sales person we worked with was great, but the serice department was the most deplorable customer service of my entire lifetime. More

Save yourself the headaches and disappointments DO NOT use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to dia use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to diagnose and repair issues. And then after all the lying about the wrong parts being sent and damaged parts being received (they ordered the incorrect parts) we received our vehicle back with damage to the interior drivers side door. There apparent gouges from the technician getting in and out of the car on top of it being filthy was the last straw. When the service advisor didn’t return my call I got in touch with the Service Manager, Bijan. Let me tell how rude and dismissive he was. He informed that they did not perform any work on the interior of the vehicle so it’s not their issue. I tried explaining the damage was not there when I dropped it off and he told me to take back to the dealership where we bought. I didnt buy the vehicle with damage so why would I take it back to them? Please, please, please do not take your vehicle here. It’ll sit in a back lot for days unaddressed and incorrectly diagnosed. The staff’s communication is awful and they dismiss all issues and concerns blaming someone or something for their shortcomings. More

Best Ford service department in the Denver metro area. Once again Chase took great care of my F150. The level of customer service was beyond. The communication clear and concise. As a female I never feel Once again Chase took great care of my F150. The level of customer service was beyond. The communication clear and concise. As a female I never feel like I am getting a run around which is something I have experienced with other dealers in the past. I will continue to do service with him and highly recommend doing business with him. More

Service at this dealer is horrible always trying to up sell you never again sorry. sell you never again sorry. More

I went in to get my car serviced and had a few inquiries about window tinting and when I walked in I was greeted very nicely by Anne and told her what I needed and she was very helpful in directing me on wh about window tinting and when I walked in I was greeted very nicely by Anne and told her what I needed and she was very helpful in directing me on which correct department to go too. As well when I was asking about window tinting, she had very quick response and set me up with a vendor to do so which was very helpful and overall, have been very satisfied with my experience and appreciated the fact that I didn't need to talk to several other employees to get my request taken care of. Anne, thank you again for all your help! More

While waiting on an oil change I was wondering through the showroom. I was avoiding all sales people because they are just the worst. Anne was friendly and not a sales person. Which was a nice change of the showroom. I was avoiding all sales people because they are just the worst. Anne was friendly and not a sales person. Which was a nice change of pace. She talked about the services they offered but I was dreading the service department. So I missed a lot. I write this review because if you had to deal with me and not walk away you went above and beyond. So thank you Anne for dealing with me. More