Groove Ford - Service Center

The worst experience ever Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we told them they needed to drive the car to the mountains to diagnose the car, these idiots kept my wife's car for 5 weeks telling her all kinds of lies , they never drove the car to the mountains, and we know because they only put 20 miles in the car, how is that possible? to go to evergreen on a 20 mile round trip, all lies, my wife was very upset she cried all the way home mostly out of rage and helplessness ,they're all a bunch of liars who cover each others back More

Horrible dealership; Poorer than poor customer service If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to acce If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to accept the deal; but I was under personal duress at the time due to a recent death in the family. I went in and specifically outlined what I wanted and that my purpose was to lower my present car payment. The guy, let's just call him "The Weasel", talked me into a 3-yr lease, and my payments went up about $75 a month. I know, I know. I'm an idiot for accepting the deal, but wait. It gets worse. I signed the papers on a Friday. The car was in Colo Spgs, and the Weasel said he would pick it up on Saturday and call me when it's ready. I didn't hear anything. When I called, the Weasel said he wouldn't be able to get it until Monday. Monday came...and went. Still no word. I called that afternoon. The Weasel nastily told me, "Alright, alright! I'll bring it up tomorrow!" Signed the papers Friday; got the car on Tuesday. As I was driving the car home, I noticed the rubber molding around the windshield had come undone and was flapping in the wind. This was about two feet of rubber molding. Once home, I called the manager about this utter ridiculousness. I wanted out of this deal and out of this car. Too late, he said. You signed the papers more than three days ago. But just call the service department. They'll fix it. And they did...eventually. Let's just say, it wasn't a priority to them. I wasn't paying for the repair, after all, so you can understand. I've tried a few times to get out of this lease. No can do. A few months ago, the car, slightly over a year old, started having problems. After researching online, I found four recalls on the 2014 Ford Focus. I called the Service Dept. The service manager told me in a rude manner that there are no recalls on my vehicle according to the VIN. I called again and spoke with someone else. I described the problem: if the car is stopped, when I try to go again, it does one of two things: It either stutters like it's going to stall; or it takes off on it's own as soon as I take my foot off the brake and before I touch the gas pedal. Right away, this guy (not the manager, mind you) knows what's causing the problem. It's the fuel pump. He told me, he told me all Ford Focus's have this problem. They fixed it. It was okay for about four months or so. And it's doing it again now...just more often and a whole lot worse. And the car swerves. Checked the recalls again. There are problems with the alignment in "most all" Ford Focus's. This is September. Last time I visited this 'dealership' was in March. See, I keep getting letters saying they can help me get out of this lease early and get into a new car. So I go in. But no, they can't help me. A few weeks later, I get an email from the Assistant Manager, wanting to know if all my questions were answered on my "recent visit". Nope. I wrote back, fully frustrated, and told the entire story of how awful it has been doing business with this dealership. The assistant manager wrote back to apologize, and said she would have the Sales Manager look into it and let me know what they can do to fix it. Waiting. Waiting. Three days later, the Assistant Manager emails me again. "Did "the manager" get in touch with you?" I wrote back, "No, I haven't heard a thing." That was in July. Still waiting. Still driving my hunk of junk. Still paying a car payment I can't afford. I have slightly less than two years left on this lease. Ugh. When the time comes, I'll return this awful car to the dealership from whence it came. Then I will maneuver my way across a very busy Arapahoe Road (on foot, because I'll never buy a car from this place again), and I'll go over to Arapahoe Kia where I know I'll get a better deal, better service, and a better car. More

Customer Service Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f-150. Over a week and not even a call back to schedule a time or a length of time to expect to get in. I have been put on hold for 20 mins or longer 4X's. We have a fleet of over 130 ford trucks and vans, still not enough to get decent service. We have dealt with everyone in the service department, and noone cares. I took Groove a truck and asked for an overview of the front suspension, Grooves price $2,800.00. Three other Ford Dealers $800.00. I recommend going somewhere else. More

quick lube oil change Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and t Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and there was none on the stick. I put 5 quarts in to get it to the full mark. No spots on the garage floor and staying full since the event. had to be no oil put in at the dealer. More

Not so Quick - nor quality -Lane Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the car (I let it pass instead of complaining because was in a hurry), and a day later the low tire pressure light came on again. Took it to Discount Tire who found the nail in the tire and confirmed that the tire had never been repaired. Got a call from some survey company asking about the visit to Groove QuickLane. I described my concerns and was told I would receive a return call from a service manager the next day. Call never came. Decided to go in and ask for a refund for the tire repair they never made. Waited 15 minutes to speak with someone empowered enough to give a $20 refund. When I voiced my frustration over the wait to the "receptionist" reading her novel and drinking coffee, the manager scowled at me from a distance and trotted over full of attitude. Said that he needed to do a thorough inspection before he could refund my $20. I told him I had been waiting too long already and didn't have any more time. He scoffed that "that's the only way to make certain it was "fair to the dealership." I asked what he felt was fair to the customer. He said he only knows what's fair to the dealership. I left and bought new tires from Discount. Rejecting the $20 refund request and attitude just cost Groove Ford Quicklane a $500 sale for two tires every 5,000 miles on this car and any future business I might have given them. More

THEIR PROMISES ARE FUTILE HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW WHATS UP. THREE DAYS LATER FINALLY CALLED AFTER WE LEFT MESSAGE TO CALL. $6700 TO FIX, BUT HE SEZ DRIVEABLE. WIFE PICKED UP CAR AND 2 MILES FROM DEALER TRANNY WENT OUT COMPLETELY. MANY PHONE CALLS, MANY LIES...ETC. GOT FED UP, BOUGHT A 2014 TOYOTA PRIUS AT ANOTHER DEAL ACROSS TOWN NEVER EVER BUY A VEHICLE AT GROOVE OR SERVICE THERE. More

Bought a new F150 from Juan about 45 days ago. I needed some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a some warranty work done, so I called Juan to see if he could arrange it. He called me back within the hour, with an appt. made for that Friday and a loaner car setup for me. That Friday, Chris the service manager, and Juan greeted me as they were expecting me and got me right into my loaner car and I was out of there. They both called when my vehicle was ready later that day. I am very impressed with the service level I received. It's rare these days and even more appreciated! More

I want to thank Jim Dickey for helping me out with my repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left repairs. I have been coming to Groove Ford for quite some time with my service and repairs and had been working with Lonnie Fast. When Lonnie left the dealership to take a different job, Jim stepped right in and helped me with the same ideal customer care and service as I had with Lonnie. It is and will continue to be very much appreciated. Thank you. More

Really do not support the customer on warranty issues. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. Service manager hides behind his service reps. You should definitely go somewhere else for your cars service. More

Sales process was great with Juan - despite Ford losing our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that st our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that still has yet to be fixed. Each time we take it in and speak to someone, they promise to "order parts" and call us. They never call. The last time, they contracted out the work to seal the windshield. The problem was not fixed (Whistling noise at 45 mph and over). We took the car in again, and rode with one of the service staff who assured us he heard the issue and would call us in the early part of the week to schedule a time to correct the item. Still no call. We have had service associates tell us that they do not hear the issue. I am hearing impaired, my husband is not, we can both hear the noise easily. My husband also mentioned an issue with acceleration in our last visit. When explaining the item, he explained that the problem was similar to a significant turbo lag when driving a turbo charged car. The notes on the bill stated: "Customer says turbo lag is significant. This car does not have turbo." Having ordered the car to our specifications, we know it does not have turbo. He was describing the issue after the service associate asked for more information. If the service team was unsure about our understanding of the issue, they should have called. More than once, we have taken the car in for normal service, and other general items like recall work. Each time, when we drop off the car, they will have the oil change on file and not the rest of the work. This is after we can and schedule an appointment listing the items to be done to allow the team to schedule appropriately. When picking up our car, the cashier always asks us if the service team has explained the work that has been done. When we honestly answer, "no," her response is always, "You can read this later," as she highlights various notes. We have dealt with over 9 service associates, of all tenure and title, since getting our car. I would describe our service experience as nearly horrific. We purchased the extended maintenance and warranty when we bought the car to ensure it would run well for a long time. What a waste that was. We cannot even get them to complete general maintenance timely. We have completed all surveys from Ford & the dealership, asking someone to contact us about our experiences. Over a year of surveys, and still no call. Based on our service experience, I would never recommend this dealership. More