Groove Ford - Service Center

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer servi 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame. More

Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead! More

Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated. More

HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they receiv I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in? More

Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you! vehicles from trucks to Mustang for more than 2 decades. Appreciate you! More

I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plu issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off. More

took my 2018 f150 platnum in for service. when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that ever when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that everything else on the inspection list was checked off and not done. I called and left a message with the service rep - never heard from them. So, I can't do business at Groove Ford again, as they can't be trusted to perform the needed service inspections. And apparently don't care when they get caught... More

As a retired Ford engineer I have come to expect any Ford Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for ef Service center to deliver on customer satisfaction as they represent the Ford brand. This dealership needs a complete service department audit for efficiency, reliability, and compliance to Ford Standards. They are the worst service providers in Colorado. More

Should have known better. 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months 1st problem: Bought a new 2020 Ford Escape SEL. found out that the car I purchased as new in Oct had been registered (titled) in March. Lost 6 months of original B to B warranty. Dealer Manager gave me $200 to pay deductible on extended warranty. 2ndproblem: When I purchased car I also purchased an 8 year warranty which included services for first 20K miles. Called for service appointment, sat in driveway in front of door to service bay, finally went inside and was told I would have to leave car (FOR AN OIL CHANGE) 3rd problem: Bulletin on drivers seat. Came too appt was told parts needed to be ordered even though I had told them the problem and bulletin number when I made appt., didn't hear back. Called, told that I had to arrange parts wit parts dept. Spent $250 and took it to an upholstery shop. 4th Problem: one of the back up sensors fell out of the rear bumper. Made appt (over 3 weeks to get appointment) Groove picked up car, called and said that there was no warranty and the cost would be $1,073.00. Apparently misdiagnosed as a blind side sensor (difference of $200.00 plus dollars). No warranty because I had attempted to pull the sensor back into [position with a needle nose pliars, even though no collision. told them to return car (they did promptly) Of course the recall on the brakes was not done (they couldn't charge me for that). Interesting that when I tried to call Logan Wakefield to talk about the repair, his voice mail said he would return May 5th (being as this was October 18 it was not an unusually long response time for a Ford Service Writer). So, caveat emptor, buyer beware. You are at risk at Groove Ford. More

I went for appt for oil change /tire rotation. Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yell Assigned to rep.ANTHONY. upon questioning the price being double of schomps Ford for same service, ANTHONY became verbally abusive, lying that I yelled at him. He called me a Karen, very rude, berating me in front of other customers and staff, and condescending. I asked for his manager. Anthony became angry and argumentative. I strongly urge you take your vehicle to Schomp Ford for all service needs. The outcome was the manager took care of my car, kept me in a area away from Anthony, who I felt very threatened by. I appreciate the manager recovery efforts, I won't return. More