Groove Ford

Sales process was great with Juan - despite Ford losing our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that st our newly ordered car. Once the papers were signed, things went downhill from there. There has been an ongoing service issue for over a year that still has yet to be fixed. Each time we take it in and speak to someone, they promise to "order parts" and call us. They never call. The last time, they contracted out the work to seal the windshield. The problem was not fixed (Whistling noise at 45 mph and over). We took the car in again, and rode with one of the service staff who assured us he heard the issue and would call us in the early part of the week to schedule a time to correct the item. Still no call. We have had service associates tell us that they do not hear the issue. I am hearing impaired, my husband is not, we can both hear the noise easily. My husband also mentioned an issue with acceleration in our last visit. When explaining the item, he explained that the problem was similar to a significant turbo lag when driving a turbo charged car. The notes on the bill stated: "Customer says turbo lag is significant. This car does not have turbo." Having ordered the car to our specifications, we know it does not have turbo. He was describing the issue after the service associate asked for more information. If the service team was unsure about our understanding of the issue, they should have called. More than once, we have taken the car in for normal service, and other general items like recall work. Each time, when we drop off the car, they will have the oil change on file and not the rest of the work. This is after we can and schedule an appointment listing the items to be done to allow the team to schedule appropriately. When picking up our car, the cashier always asks us if the service team has explained the work that has been done. When we honestly answer, "no," her response is always, "You can read this later," as she highlights various notes. We have dealt with over 9 service associates, of all tenure and title, since getting our car. I would describe our service experience as nearly horrific. We purchased the extended maintenance and warranty when we bought the car to ensure it would run well for a long time. What a waste that was. We cannot even get them to complete general maintenance timely. We have completed all surveys from Ford & the dealership, asking someone to contact us about our experiences. Over a year of surveys, and still no call. Based on our service experience, I would never recommend this dealership. More

We had the best car buying experience ever. Juan Montoya has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price witho has won our business for life. Not only was he extremely helpful but the overall dealership experience was great. We feel we got a fair price without the normal painful haggling, exceptional customer service, and a great car! More

These guys are awesome and have their stuff together! Very easy to work with and they got me into exactly what I wanted. Very straight forward and helpful. Great bunch of guys at Groove Ford for sure!! Very easy to work with and they got me into exactly what I wanted. Very straight forward and helpful. Great bunch of guys at Groove Ford for sure!! More

I hope nobody ever makes the mistake of doing business with this dealership. They are one of the most untrustful companies I have ever dealt with. I test drove a car, negotiated a price and agreed to purc with this dealership. They are one of the most untrustful companies I have ever dealt with. I test drove a car, negotiated a price and agreed to purchase a car. I was out of town so did the financing information over the phone and got approved. The financing person, Brian, told me he would put my name on the car and I set an appointment to pick up the car the next day. The salesperson, Josh, called later and asked for a signed buyer agreement. I explained that I was 200 miles away and nowhere near a fax machine. In addition I was working on a commercial roof and didnt have a credit card handy to do a deposit but I did want the car. Josh said "no problem" and they would see me the next day when I pick up the car. 2 hours later Josh called and said they sold the car to someone else. I am stunned that a company that reps a Ford product would accept a deal and then back out 2 hours later. Josh was a professtional. I cannot blame Josh as he appeared as stunned as I at the turn of events that his management decided to take. I asked to speak to the manager on duty who was busy. I asked for the manager to call me back. I NEVER received any calls from management to explain, apologize or take responsibility. I implore you to NEVER spend your money at this two-faced, lying, dealership. My word is my bond with every customer I have. Evidently Groove Ford's word is worth nothing. I also lodged a formal complaint with Ford. There are other dealers to buy Ford products from. DO NOT BUY FROM THIS DEALERSHIP. More

This was my first time buying a vehicle and I couldn't have had a better experience than with Josh Juhasz (sales) and Brian Caton (finance) at Groove Ford. Both treated me like I was family and helped me have had a better experience than with Josh Juhasz (sales) and Brian Caton (finance) at Groove Ford. Both treated me like I was family and helped me find the perfect vehicle for me while also providing the facts so I was able to make the best decision I could in purchasing a new vehicle. Both Josh and Brian went beyond customer service staying almost two hours past closing to make sure I had all the information I needed. Right when I walked in, Josh listened to what I needed and the first vehicle he showed me was exactly what I was looking for. Josh was very knowledgeable and emphasized the importance that the customer needs to be comfortable in their vehicle. There was no pressure, only honest quality customer service. I definitely recommend checking out Groove Ford! The customer service was excellent as I felt like part of their family. And, I'd definitely recommend working with Josh Juhasz on the sales team. His contact information is 303-643-9000 X 216133. Good luck to all you potential new and used vehicle buyers! I couldn't be happier with my new escape!!! I'm going to test it out and hit the CO Rocky Mountains next weekend! More

I filled out a quick online info sheet about a 2011 ford explorer & was contacted by Juan Montoya within minutes. After a brief no pressure conversation we set an appointment to come in the following aftern explorer & was contacted by Juan Montoya within minutes. After a brief no pressure conversation we set an appointment to come in the following afternoon. Juan had my vehicle of interest ready & after a quick copy of my drivers license we were off on a test drive. Although the vehicle had more options than I was looking for, Juan explained the benefits & his professional easy going demeanor put me at ease. I was impressed with his willingness to listen, educate & efficiently negotiate a great deal. After purchasing over 10 new vehicles in the past 15 years I can honestly say that this was my best experience at a dealership EVER ! I will encourage everyone I know to come to see Juan when they need a new vehicle. More

I was looking for a truck accross a few states, and looking for a good deal and great service. Juan replied to my requests promptly and had a competitive price. I looked up the dealer on DealerRater looking for a good deal and great service. Juan replied to my requests promptly and had a competitive price. I looked up the dealer on DealerRater and they had one of the highest ratings. Based on my interactions with Juan, I knew he would work with me even at my bargain price point. He worked long and hard finding the vehicle I want and preparing everything for me. What really stood out was when he had trouble getting the vehicle I wanted from another dealer because the other dealer would not release it, he had the integrity to tell me so and doubled his efforts to find the vehicle I wanted and to make me happy. Since I was flying in, he had the vehicles already staged and the key pulled so we could get driving as soon as possible. He also went the extra mile to work on titling the vehicle in my state, speaking with the Department of Licensing and Department of Revenue to make sure I was getting the best deal on my registration and fees (I am military so special exclusions apply). He worked to get me the best deal in a low pressure manner, and stood out for his understanding of what features I wanted, did not want, and would optionally accept. Finding good deals on cars and trucks is not easy. Finding a car salesman with integrity is rare and stands out. Thank goodness Groove Ford is centrally located in the US -- so no matter where I move I can shop with them and go on a roadtrip home. More

My wife and I had been driving around Denver for 4 LOOOONG weekends looking for the right truck. We would walk in to a dealership and get the run around on our trade or the vehicle price and walk out LOOOONG weekends looking for the right truck. We would walk in to a dealership and get the run around on our trade or the vehicle price and walk out feeling discouraged and defeated. So on 06/17/2011, I called Groove Ford after seeing a nice Honda Ridgeline and offered them a cash sale and we agreed on a price on the terms that it was in good working order. This was nice being my wife and I would be traveling 200+ miles to look at this vehicle. When we arrived at the dealership, we asked for Phil Vaillancourt and he was at our service. He had the vehicle ready for us to look at and even had some knowledge of the vehicles history and previous owner. We jumped in the truck and took it for a drive. The only downfall to our visit, if you want to call it that, was at the point we tried the 4x4 option on the truck and couldn’t get it to work. So Phil went and got their head mechanic and he took the truck for a couple of minutes. When he came back, he “showed us” how the VTM-4 option worked on the Honda Ridgeline. He explained that you had to turn off the VSA (traction control), put it in reverse, hit the VTM-4 button and then put it in drive and go. This isn’t anything close to what you have to do to put this all-wheel drive truck in to full time 4x4 mode. You can only use the VTM-4 option in D1 or D2 as it will not function in D3 or D4. My wife and I had to watch a video on YouTube to figure this out as there was no owner’s manual with the truck. Regardless of this small issue, we bought the truck. Going through the paperwork was painless and they even threw in a full tank of gas and a really nice Cutter & Buck golf shirt with a Groove Ford logo on it. If Groove Ford has a vehicle that my wife and I are interested in the next time we are looking , they will be our FIRST choice as a dealer we trust won’t give us the run around. THANK YOU GROOVE FORD! More

We purchased a used vehicle. The negotiation was professional and timely. The car needed to be run through their 300 point checkup, so we agreed on a pickup date. When we went back to pick up the ca professional and timely. The car needed to be run through their 300 point checkup, so we agreed on a pickup date. When we went back to pick up the car they had done several little extra things that they would not promise to do, but would see if they were feasible. They had polished the rims, touched up some paint, changed the oil and detailed the interior. The big plus was over our contract. There was one thing added to the contract that we had verbally declined, but we were charged for it. When I discussed this with Todd he sent us a check for the amount in question. Wow, very nice. More

I have bought many vehicles in my lifetime, Groove made the whole experience alot of fun. The finance manager was great and my financing time was less than an hour. In the past I can remember being at th the whole experience alot of fun. The finance manager was great and my financing time was less than an hour. In the past I can remember being at the dealership for hours. The sales rep was very attentive to every detail of the whole process and also very attentive to my needs. This was the most fun I have ever had when purchasing a vehicle. I would give Grove Ford five stars and would gladly recomend them to family & friends. More