Groove Ford

Not your Stereo Type Salesman! My husband and I purchased at 2017 Escape. Howard Mittler (sales) and Scott Greenwood (finance) were friendly and knowlegeable without being pushy. Th My husband and I purchased at 2017 Escape. Howard Mittler (sales) and Scott Greenwood (finance) were friendly and knowlegeable without being pushy. They both had a great sense of humor and were relaxed. Howard always returned calls promptly and Scott navigated us through the finance process quickly and smoothly. They both made buying a new car fun and painless. More

Amazing and freindly Yesterday was an amazing Day and Sam G was an amazing person to work with and she made me feel at ease :) super happy with my purchase Yesterday was an amazing Day and Sam G was an amazing person to work with and she made me feel at ease :) super happy with my purchase More

Experience the power of yes! Carol at Groove Ford was great to work with. She was able to navigate the explorers in stock and help us find one we really liked. Her friendly attitu Carol at Groove Ford was great to work with. She was able to navigate the explorers in stock and help us find one we really liked. Her friendly attitude made our buying journey a pleasant one. That's for providing us with many options to choose from and staying late for us to finalize our deal. The power of yes mad a lasting impression on us. Thank you again! More

ABOVE AND BEYOND. Though my car is a 2017 model, I've already experienced the service side and the buying side of this dealership and i only have good things to say. Fi Though my car is a 2017 model, I've already experienced the service side and the buying side of this dealership and i only have good things to say. First of all, It was a great buying experience. My sales associate was Gabrielle Dawson who was a great friend to have during the entire car buying process. They are LOW PRESSURE and made me feel comfortable the whole time. I had a very specific preference for what i wanted (down to the equipment package and wheel size) and they worked with me to get a car from another dealership over 200 miles away! My vehicle recently needed a software update from Ford, which was causing the battery to die unexpectedly. I emailed them at 8am, and by 10am Brian Johnson came TO MY OFFICE and picked up my car, and gave me a loaner car to use for the day. They got my car into the service shop ASAP and had my car back to me by 2pm. I didnt even have to leave my office to resolve my service issue. They definitely go above and beyond not only in the process of buying your car but also making you feel like a valued customer AFTER the transaction. Truly appreciate these guys and I'm excited to take all my vehicles here for future services and maintenance. More

Tim B and Zac T make a great team My son had saved money and was ready to contribute to his first car so we searched online and found a car at Groove Ford. Once we got to Groove Ford, My son had saved money and was ready to contribute to his first car so we searched online and found a car at Groove Ford. Once we got to Groove Ford, we found out the car had been sold but Tim B and Zac T were determined to find a car that would work for us. After test driving two cars and taking into consideration my son’s feedback, they pulled a car from detailing to test drive and it was the one! The car was slightly more than we anticipated spending but the lower miles and upgrades made it the best value for us! Tim B and Zac T took the time to listen to us and care for us as people and a family as opposed to just customers. We would highly recommend Groove Ford and Tim B and Zac T if you are looking for a car! Dawn and Dave B More

New F350 Zac was so wonderful and patient with our 500 questions, I love how everyone made apart of the Groove family. Sac I can not Thank You enough we love Zac was so wonderful and patient with our 500 questions, I love how everyone made apart of the Groove family. Sac I can not Thank You enough we love our new F350 You truly are the best , we will be coming back for our next purchase!! More

Don't buy anywhere else! Rare to find such commitment to customer service in this day and age. Anybody can sell a car but only the best take time to learn your needs and deal Rare to find such commitment to customer service in this day and age. Anybody can sell a car but only the best take time to learn your needs and deal with you like you are family. If you are even thinking about buying a New Ford anywhere in Colorado you should take a moment to meet the Awesome Team at Groove Ford!!! Thanks to All involved and may your Dealership be blessed as it continues to be a blessing to the people of Colorado and beyond. ---- Michael Greiving More

Inept, uncaring, and absolutely abysmal service. THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INT THE LACK OF COMMITMENT TO THEIR CUSTOMERS IS TRULY STAGGERING. TLDR; 11 DAYS AND 5 UNRETURNED CALLS STEMMING FROM THEIR INEPTITUDE AND LACK OF INTEREST IN CUSTOMER SERVICE LED ME TO A DANGEROUS SITUATION OF DRIVING ON SUMMER TIRES IN THE SNOW IN DENVER FOLLOWED BY AN BLATANT ATTEMPT TO UPSELL AS LEVERAGE TO MAKE THE REPAIR MEANT A HORRIBLE EXPERIENCE. Long story short... Tried to get a tire replaced under the road hazard program I purchased with the car. Called to get the ball rolling and was assured a call back the following day. 5 days later, I called and they had no knowledge of my claim. Frustrated, I brought the tire in to physically get the process moving and was told 2-3 days they should have approval for the tire replacement. 5 days go by before I call to request and update and am told they don't know anything about it but will find out more information and return my call by close of business with an update. No call, of course. I call again the next day and the same scenario plays out, no answer. This happens 3 additional times until the 11th day when I visit the dealership in person. Again I'm met with "Well, I don't know whats going on but let me try to find out." followed by a 1.5 hour wait. At the end of this ridiculous wait, the poor service tech comes up and tells me they made a mistake by calling Pirelli, the manufacturer of the tire, instead of Ford, the company that I bought the program through. This means I waited 11 days because of their failure to follow up and contact to right parties. Furthermore, I'm then told they cannot get the tire, a winter tire as snow has begun falling, for at least another week leaving me in a dangerous situation with summer tires mounted on my car. The tech, a younger kid named Kenny, seemed to genuinely care about my wellbeing as a customer and asks for a moment to speak to his managers. He returns with a look of shame painting his face and passes along their offer to "meet me half way". Their way of resolving the situation was promising me a tire the next day as long as I bought a second out of my own pocket, one I did not need. Kenny was obviously embarrassed to be in the situation and needless to say, I lost my cool. I'm being uphold at this point and their lack of customer service was truly staggering. I asked for my tire back and told them I'd never be returning to which Kenny replied that he understood and offered me a free oil change which will go unused as the last time I had an oil change performed I was told I needed brakes on my car. I did some work this weekend on my car and found my brakes to have well over 50% life remaining. Absolutely absurd the way they treated me as well as some of the other customers in the waiting room. Incredible to see just how little they care about customers if they aren't willing to pad the bottom line for the dealership. More

Inquiry responsiveness - AWESOME! Groove recently took in a special interest car on trade that caught my attention. Austin Adkins was super responsive and great to work with!!!! Though Groove recently took in a special interest car on trade that caught my attention. Austin Adkins was super responsive and great to work with!!!! Though I was inquiring from out of state he replied to all of my questions in a timely manner and was eager to allow me to reach my own conclusion on the car without pressure. I would totally recommend Groove and Austin. More