Groove Ford

very helpful, great service I was looking at some vehicles and had the pleasure of working with Carol. She was very knowledgeable about the vehicles and did everything she could I was looking at some vehicles and had the pleasure of working with Carol. She was very knowledgeable about the vehicles and did everything she could to help out. Made my visit stress free and changed my view of car buying. Would recommend to my family and friends. More

Terry is the man!! Terry is awesome. I leased both by F150 and my wife's explorer from him. He knows the business cold, and isn't pushy at all. I'll come back to deal wi Terry is awesome. I leased both by F150 and my wife's explorer from him. He knows the business cold, and isn't pushy at all. I'll come back to deal with terry in the future!! More

Awesome Service Victoria was very attentive to our needs and answered all of our questions thoroughly. At the end of the day, we had a very fun experience and didn't Victoria was very attentive to our needs and answered all of our questions thoroughly. At the end of the day, we had a very fun experience and didn't feel pressured at all. More

Love Groove Ford!!! Zac helped me find the perfect car for my situation and I couldn't be happier!! Erik in finance got everything done and got me the best deal possible. Zac helped me find the perfect car for my situation and I couldn't be happier!! Erik in finance got everything done and got me the best deal possible. I highly recommend Groove Ford for new and used purchases; I wouldn't even think of buying a car somewhere else! More

Amazing deals, excellent customer support and the willingnes I am impressed by the willingness to go above and beyond and to make sure that we get the best deal on our purchase. Very friendly customer service, S I am impressed by the willingness to go above and beyond and to make sure that we get the best deal on our purchase. Very friendly customer service, Samantha kept us in the loop and was always there to answer any questions as well helped us to get a good deal. Scott was very helpful and kind, he also provided us with the best financing. More

Best Sales Person! Wow great service! Gabrielle was the most knowledgeable, caring sales person and not pushy at all. Thank you for all of your help! I will definitely Wow great service! Gabrielle was the most knowledgeable, caring sales person and not pushy at all. Thank you for all of your help! I will definitely refer friends! More

Professionalism I have been in the market for a used Jeep Grand Cherokee. I found one at this dealership.. Gabe greeted me. She was so welcoming and friendly. Very kn I have been in the market for a used Jeep Grand Cherokee. I found one at this dealership.. Gabe greeted me. She was so welcoming and friendly. Very knowledgeable about the vehicle and I felt no pressure. I hate to be "sold". This was easily the best experience I've had at a dealership. I highly recommend Gabe Dawson at Groove Ford any day. More

Professional Personable Experience What a great experience! I was keeping an eye out for Honda Civics and Accords to use as a mileage car for my commute and stopped in, Gabe came right What a great experience! I was keeping an eye out for Honda Civics and Accords to use as a mileage car for my commute and stopped in, Gabe came right over to help me. She was extremely nice and cheerful but also knowledgeable about the cars I was asking about and about the cars all over the lot. She was able to answer all my questions fully and also show me other options that I didn't know about previously. Sometimes going to dealerships is dreadful because of pushy and hovering sales personal, but Gabe was quite the opposite so I will be back! More

Bad experience Very disappointed in my experience. I went to this dealership for a specific car that was advertised. On the Groove Ford website, it lists the “clearw Very disappointed in my experience. I went to this dealership for a specific car that was advertised. On the Groove Ford website, it lists the “clearway price,” reflecting a “dealer discount.” On the listing, it also clearly lists several manufacturer incentives, including 0% financing and $1500 “Ford Bonus Cash.” So I went to check out the car based on this. I gave a print out regarding the incentive to the sales associate I was speaking to, after test driving the car she said that she would make sure this was factored in to give me the best quote. At any rate, when I was finally given the estimate, the incentive was not reflected. I asked about it, and I was told that the price on the website reflects “dealer cash,” and is the best offer. When I asked whether the incentive could still be used I was told that if it was the dealer cash would no longer be applied. I was told that the listing on the website should have reflected this (i.e. that the “dealer cash” and incentives are apparently mutually exclusive). It did not, and upon going back to read over it I still don’t see a clear indication. The fact that the incentives are listed on the website is clearly misleading. I can understand if I had researched the incentives independently and gone in with an assumption about them, that would be on me. But this dealership clearly listing them on the ad, that is quite something else. Overall, I am angry and disappointed with either the dishonesty, incompetence, or mix of both that this all reflects. More