Groove Ford

I called last month about test drive of pickup advertised on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stup on their website. Was told I could not as it had not been inspected by the service dept. and may be 1-2 weeks before that happened. That sounded stupid, but sales kid said he took it in on trade for a new pickup and this F150 was in great shape, "nicest pickup traded in here in several months". He called me appx 2 weeks ago, said vehicle was a xxx and it would not be sold to any customer, "it didn't pass my inspection". This 2015 F150 as of 18 Feb 25 is still listed for sale on the dealer's and Autotrader websites. More

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer servi 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame. More

Purchased New F150 Lariat. During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She al During closing process, the finance person added a $2,000.00 service plan onto my contract after I told her I didn't want anything added on. She also told me during the closing they were giving me 2 free oil changes. HOWEVER, on my finance contract she added $210.00 Maintenance Plan! I called FORD and was told it covered 2 oil changes...EVERYONE LOOK AT YOUR VEHICLE BUYER'S ORDER to verify you didn't also get charged for something you didn't want. More

Recently bought a new Mach E from Groove. Hunter was very knowledgeable and helpful. They made it very easy to get done. Hunter was very knowledgeable and helpful. They made it very easy to get done. More

Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. More

Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead! More

ALWAYS DOUBLE CHECK YOUR PAPERWORK! !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess w !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess what?!?! There was nothing in our contract. Our paperwork kept getting messed up during the deal and we should have walked then. So now without the GAP, we are on the hook for the rest of the payment. Do not trust this dealership! More

Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated. More

HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they receiv I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in? More

Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you! vehicles from trucks to Mustang for more than 2 decades. Appreciate you! More