Groove Ford

Outstanding customer service, providing an excellent shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. shopping experience! They work with you in finding the right vehicle for you. Very professional and patient. More

Groove Ford (service) is possibly the worst Dealership I have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 have EVER dealt with. I had my car serviced with Groove and had questions about my service after I picked my car up and literally called them over 10 times and left numerous voicemail and no response. Needless to say, I would never trust them again servicing my car from now on. Customer Service is dead! More

ALWAYS DOUBLE CHECK YOUR PAPERWORK! !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess w !! Josh in finance screwed us over. We asked for GAP, a service contract, and an extended warranty. Well, our vehicle just got totaled, and guess what?!?! There was nothing in our contract. Our paperwork kept getting messed up during the deal and we should have walked then. So now without the GAP, we are on the hook for the rest of the payment. Do not trust this dealership! More

Absolutely do not have Groove Service work on your vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit vehicle. For warranty work, it took them over a week to even diagnose. No rental/loaner cars available. Was told to pay for a rental and we'd submit for reimbursement. Took them 3 weeks for Ford warranty work, so we had about $1k in rental costs. They denied the claim and now we've paid $1k out of pocket for a Ford recall. No sense of urgency or follow up from the dealer through the whole process. Beyond frustrated. More

HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they receiv I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in? More

Thanks Jim for always taking great care of all our vehicles from trucks to Mustang for more than 2 decades. Appreciate you! vehicles from trucks to Mustang for more than 2 decades. Appreciate you! More

Mike was absolutely awesome! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help! Very knowledgable and it was obvious that he wanted to get us what we wanted! I'm loving the Ford Escape I got with his help! More

I scheduled to bring in my vehicle because I was having issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plu issues with molding and other warranty items. I asked for a loaner and the manager said no. I cannot go to work and have my vehicle in service. Plus items are covered under a Ford warranty which includes a loaner. Well, a sales manager got me on the road with a car but my vehicle sat there for 6 weeks not being looked at. Plus when I was told to come get pick it up, it was not even fixed and now the items that needed work are worse off. More

took my 2018 f150 platnum in for service. when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that ever when I picked it up the windshiel washer fluid was still empty - it was checked off on their sheet as completed. So, this indicated to me that everything else on the inspection list was checked off and not done. I called and left a message with the service rep - never heard from them. So, I can't do business at Groove Ford again, as they can't be trusted to perform the needed service inspections. And apparently don't care when they get caught... More

If you enjoy being gaslit and man-splained, this is your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel d your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel drive so you have to change all 4 tires at once. Their service manager put the tire that went flat back on and said it was “fine”. They begrudgingly agreed to put new tires on and only after I said I’d return the car if they didn’t put new tires on the car. Once we got the new tires, which took them 3 days, in the next 24 hours the check engine light came on and my independent mechanic pulled 3 codes. We had had enough and retuned the car. The crappy service continued. It took them 10 days to return our $15k down payment, even though the check had cleared and was in their account. They absolutely SUCK, except for the finance manager Hannah. She was great. Felt like they didn’t care it was a lemon and potentially unsafe for my family and I. More