Grogan's Towne Chrysler Jeep Dodge Ram

Excellent Service I was in need of a bigger car so we went to grogans because my son Joseph Lambert is a salesman in the used car department. He was very professional a I was in need of a bigger car so we went to grogans because my son Joseph Lambert is a salesman in the used car department. He was very professional and found us the exact car to fit all our needs. After finding us a car he turned us over to the finance department. They were also very professional and took care of us in a timely manner and we were on our way to enjoy are new vehicle. I would recommend this dealership to any one buying a new or used car. More

New Durango Purchase We knew exactly what we wanted-And Russ Irvine found it 150 miles away! My husband was out of town, so we had to wait until Saturday to pick up the Du We knew exactly what we wanted-And Russ Irvine found it 150 miles away! My husband was out of town, so we had to wait until Saturday to pick up the Durango. But Russ called and let me come see my new car. It was perfect and beautiful! And kudos to Heather in the office. She scheduled our rustproofing and stain proofing and had the car back to us in 24 hours. Thank you both! I love this car. More

New Vehicle Purchase As usual, this dealership rocks!!!! This is the third vehicle that I have purchased from Grogan's and the experience has been excellent. I never tho As usual, this dealership rocks!!!! This is the third vehicle that I have purchased from Grogan's and the experience has been excellent. I never thought I would use that description when buying a vehicle, but they make it so easy and painless. Actually they made me feel very important (I'm not) and that it was critical to have my needs met. You will never go wrong working with these people. John - you were great, could not ask for a more professional, responsive, and "just fun" guy to deal with. Marc - you have my loyalty forever for the culture that you bring to the business. More

Excellent experience, and fast! On August 8 I went to Grogan's since they had a 2016 Ram 1500 Big Horn that I was interested in. Prior to going to the dealership I was contacted by On August 8 I went to Grogan's since they had a 2016 Ram 1500 Big Horn that I was interested in. Prior to going to the dealership I was contacted by Rami Odeh in the sales department. Rami was tremendous for a lot reasons. First, he was very prompt in replying to me whether it was by phone or text. He sent me pictures of the truck and even had it detailed just for me to take it for a test drive. After a couple of days of just exchanging information including finding out a pay out amount on my Jeep I set up a time to go and meet Rami. I really didn't think I'd walk out that day trading in my Jeep and leasing the Ram truck, but it happened. It all happened in about 3 hours!! Yes, it's true you can go to a dealership and walk out in a very short amount of time in a brand new vehicle. Rami and the Sales Manager, Omar Rummuny, were a pleasure to work with. There was no high pressure, no tricks or deception, no need to go back and forth and seek approval from some invisible person. It was ALL very straight forward, start to finish. We agreed on trade in price on Jeep and everything else went as smooth as possible. Bre S. in the finance office was also very helpful. She explained everything and made the final paper transaction as simple as possible. I drove about 40 miles to this dealership. I was very pleased with the overall experience. Definitely see Rami and the fine folks at Grogan for an easy-going buying experience. More

Bought our second car We bought another used car from Grogan's Towne. Bob Reaume was excellent as usual. I test drove three cars, looked at five. Great prices and awesome c We bought another used car from Grogan's Towne. Bob Reaume was excellent as usual. I test drove three cars, looked at five. Great prices and awesome customer service! Thank you Bob! More

Great Customer Service Russ is A Great person he helped us through the whole process in buying our 2016 Jeep Grand Cherokee it was worth the day we spent at the Dealership. Russ is A Great person he helped us through the whole process in buying our 2016 Jeep Grand Cherokee it was worth the day we spent at the Dealership. Everyone in the whole organization was very nice ! From Finance to Service to Showroom!! Love going there for Service More

With caveats Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I re Last year I worked with Chris Aughney at the Grogan's Towne on Central. He was great, inspired confidence in me with his honesty and integrity & I recently I returned to him to begin looking for a car for my young daughter. The BUT here is that I took my Grand Cherokee to the Grogan's Towne on Telegraph for recall repairs several times. Not sure what the issue is here - possibly just too big of a dealer/repair shop - but I will not use them again. Everything takes at least a full day and is super inconvenient. Superficially nice but no real attention to detail and if you're not an educated consumer and aware of all the particulars regarding the repairs, you get no help from them. I should not have to be so vigilant! Chris gets 5 stars and then some but the Service Dept on Telegraph gets a 2. Last time I took the car in (sensing a lot of recalls here??) I took it to Charlie's Dodge in Maumee and had a much better experience in working with the Service Dept. More

Exceptional Customer Service! Our son purchased a 2012 Jeep Liberty from Chris last year and my wife, Anne, and I were very impressed with his customer service and attention to det Our son purchased a 2012 Jeep Liberty from Chris last year and my wife, Anne, and I were very impressed with his customer service and attention to detail. When we were in need of a car, we didn't hesitate to contact Chris and advise him what we were looking for. We had selected several models we were interested in test driving and Chris made sure every one of the models was on the lot for us to test drive. We settled on a 2015 Chrysler 200 with only 8150 miles on it and could not be more pleased with our choice. The price was right and the purchase process was made so simple and efficient. We will definitely return to Grogan's Towne and Chris when we are in need of another vehicle! More

Excellent service!!! Joe Lambert did an excellent job of making sure I got exactly what I was looking for. It was the smoothest car purchase I've ever had. Joe Lambert did an excellent job of making sure I got exactly what I was looking for. It was the smoothest car purchase I've ever had. More

The best customer service I have ever experienced! John is absolutely amazing. Sold us our 2015 Dodge Durango. Had a few things that needed take care of and he made it all happen. I will never buy a ca John is absolutely amazing. Sold us our 2015 Dodge Durango. Had a few things that needed take care of and he made it all happen. I will never buy a car from anyone else and he will get many referrals. Hard to come across nice honest people these days. Keep up the great work :) More