Grogan's Towne Chrysler Jeep Dodge Ram

Awesome transition The transition from one lease car to another was very smooth and relaxing. Everyone was very friendly and helpful. John Baertschi was so knowledgeable The transition from one lease car to another was very smooth and relaxing. Everyone was very friendly and helpful. John Baertschi was so knowledgeable with all our questions. I definitely will send our friends to him and Grogan's Town. More

Absolutely wonderful This was my first time buying a car I'd be making payments on and everything went so well! I was only there for around 4 hours and I got exactly what This was my first time buying a car I'd be making payments on and everything went so well! I was only there for around 4 hours and I got exactly what I wanted. John was extremely friendly, helpful, and was very gracious when it came to answering my questions. Heather was very thorough when explaining the finances and answering my questions. Because of Grogans I had the perfect car buying experience! More

John was great John was such a great help! My husband and I thought it made the car buying process quick and easy. We would defiantly come back again to purchase our John was such a great help! My husband and I thought it made the car buying process quick and easy. We would defiantly come back again to purchase our next car! More

Quick and easy Was quick and easy. Joe was very professional and honest. Would definitely recommend to friends and family. Made purchasing a car stress free. Will bu Was quick and easy. Joe was very professional and honest. Would definitely recommend to friends and family. Made purchasing a car stress free. Will buy future cars here. More

Amazing Dealership Drove down from Michigan and it was completely worth it! Bob was very kind. He helped us quickly and efficiently. My future vehicles will be from t Drove down from Michigan and it was completely worth it! Bob was very kind. He helped us quickly and efficiently. My future vehicles will be from this dealership, whether it be new or used. More

Very nice experience The dealers were very nice and professional. I was not put under any sort of pressure to purchase a vehicle, I really appreciate that! It was a very g The dealers were very nice and professional. I was not put under any sort of pressure to purchase a vehicle, I really appreciate that! It was a very good experience, considering this is my first time purchasing a car from a dealership. More

Wonderful service Loved the service! Will definitely come back again when it's time for a new car! Wonderful atmosphere compared to the other local dealerships in this Loved the service! Will definitely come back again when it's time for a new car! Wonderful atmosphere compared to the other local dealerships in this area. More

Made it easy and quick. I was really anxious with buying a vehicle for the first time in 8 years and having another car payment for the first time in 5 years. Bob made the wh I was really anxious with buying a vehicle for the first time in 8 years and having another car payment for the first time in 5 years. Bob made the whole process streamlined and easy. I am glad I came to Grogan's. Very pleased with everything and the vehicle is fabulous! More

Great Experience!! Every person I met was extremely friendly and knowledgeable. I got to test drive multiple cars until I found the perfect one for me and my budget. Th Every person I met was extremely friendly and knowledgeable. I got to test drive multiple cars until I found the perfect one for me and my budget. They made the entire process easy. More

Horrible Experience This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicl This dealership made my first vehicle purchase a miserable experience. I loved the car and it sold itself. That is the only reason I bought the vehicle from this place. Here is why it was so miserable: - Used car sales manager, John, very bare minimum service. Got the feeling we were more of a bother than a customer. He was covering for Bob because Bob apparently hurt his knee or something. - Finance guy, Kevin, had less of a personality than a wet rag. He was more worried about getting off work than giving us good service. - After signing, we were just handed the keys. John did not even walk us out to the vehicle to go over anything. My husband had to show me where it was. My husband doesn't even work there! - When we walked out to the delivery area, they were smoking right next to vehicles. My vehicle windows were down and I'm not a smoker. I was not pleased. - I know nothing about my car because I wasn't shown ANY of the features. So now I have to look in the manual, online, etc. - Was told the title would be switched to MI by the salesman but when we were in the finance office, Kevin stated that is not true. With it being my first time purchasing a vehicle I was clueless and confused. Kevin just stated something like sometimes Bob just talks and it's not always accurate. No apology was offered for misinforming us or anything. - Took the vehicle home with a 1/4 tank of gas! They can't afford to fill the gas tank when I just gave them $17,000???? - Whatever detail shop they use is pathetic. We could have detailed it better ourselves. - Still waiting on my title...... and my temp tag has about split in half. - When I called to discuss my issues with Bob, he rushed the call and basically said because he wasn't able to come in it's not his issue. Not his exact words but that is the feeling I got by the tone he used and how I was cut off multiple times mid sentence. He said if I came down he would give me a fill up. I told him no as I am not close to the dealership. So his solution was to fill up the tank and he would mail me a check. You'd think after everything they could at least offer to send a porter to take my vehicle to fill it up. Why do I have to do the leg work for their mistake???? - I didn't even get to get out that the vehicle wasn't even gone over with me. - There were NO apologies given. Just a, "fill up, send me the receipt, I want to make you happy, ok" and then that was it. Again, horrible experience and customer service by everyone we encountered. I used to work for a crappy dealership and even they delivered a vehicle with a full tank of gas and the salesman walked you out to your vehicle after signing to shake your hand and answer any questions. More