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Grinwald Ford - Service Center

Watertown, WI

4.4
73 Reviews

73 Reviews of Grinwald Ford - Service Center

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March 22, 2016

quick fixes I bought a used car with a couple small cosmetic issues. They ordered one replacement part that took a week maybe a little longer to arrive. They call More

by RUNNERJB12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Munzel, Ian Swinson
March 16, 2016

Always pleasant We feel very comfortable with every visit being a purchase or maintenance done. Very pleasant staff. I feel prices are good and like that they take ca More

by Junebug
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maron
March 14, 2016

Above and Beyond Grinwald Service went ABOVE & BEYOND their service requirements. They installed my towing baseplate, brake switch assembly and brake lights in an expe More

by GBFANKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Swinson
February 20, 2016

OK WARRANTY CHECK UP HAD OUR FOCUS IN FOR WARRANTY CHECK. THE SERVICE DEPARTMENT PEOPLE WERE VERY EFFICIENT AND PROFFESIONAL.TOOK CAR FOR TEST DRIVE AND FOUND RIGHT STRUT More

by JACK & CONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Loeber, Joe Kundinger
Mar 11, 2016 -

Grinwald Ford responded

Thank you for taking the time to leave a review. I am glad to hear your issue was taken care and your time was respected. We strive to make servicing your vehicle as seamless as possible. We appreciate you noticing that ...thank you for your business!

February 16, 2016

Great Place We have dealt with Grinwald for the last 15yrs and enjoy the friendly service and honesty. The friendly family feel is all around. Just an all around More

by JOYTWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kundinger
February 12, 2016

Great place This is a great place to buy a vehicle and to get it serviced, honest, friendly staff, truly take care of my needs. I come back when ever I need a new More

by GRMGNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Swinson
February 06, 2016

Well it's different They looked in all directions up, down, top to bottom, and Ford support. Tried this and that replaced a few specked parts tested and really wanted to More

by SMREVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cris Adams, Bill Maron, Todd Loeber, Ian Swinson, Joe Kundinger
February 01, 2016

Disapointed and debating if this will be my last Ginwald car My car is now fixed after a second visit and an additional $500. I am not happy with how this situation was handled overall at all. More

by LEHMANJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Loeber, Ian Swinson, Joe Kundinger
Feb 24, 2016 -

Grinwald Ford responded

Sorry to hear about your negative experience. After looking further into your situation I found we did not know about both issues on the first visit therefore we only fixed the issue that we were aware of. We do really value your business and we are sorry for any inconvenience you may have experienced.

January 25, 2016

Fast service department! Went for an oil change and tire rotation, received exactly what I went in for. The service department is very helpful and on top of everything, they More

by STX4BY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Loeber, Joe Kundinger
January 22, 2016

Fast and easy service Always fast and friendly service. This is the seventh vehicle we have purchased at Grinwald and the experience has always been great Thank You Grinwal More

by RBUROW1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Wickert, Todd Loeber
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