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Grinwald Ford - Service Center

Watertown, WI

4.6
76 Reviews

76 Reviews of Grinwald Ford - Service Center

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December 01, 2022

Service found my water pump had failed. Said 3 or 4 days. It was done overnight. Angel was great to work with!! More

by mcpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022

I strongly recommend the Grinwald Ford service department! Our Ford had been making a knocking noise as we drove it from Colorado to Wisconsin. We needed an oil change on the way, and asked More

by Cathy Traveller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2020

Satisfied, but. . . 1) Would have been nice to have all the greasy handprints wiped off so I wouldn't have to do it. 2) A quick run through the carwash would have been n More

by dfschafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Kundinger
Jul 28, 2020 -

Grinwald Ford responded

We are truly sorry about the hand print marks in your vehicle. This has been discussed with the technician and we will keep a close eye on it. Thank you for the review.

June 30, 2020

I scheduled an appointment online to have my transmission flushed. When I arrived, I was told the online program did not keep up with their scheduling. I was told I was called to let me know and a voicemail More

by rkrystowiak
Recommend Dealer
No
Employees Worked With
Joe Kundinger
Jul 28, 2020 -

Grinwald Ford responded

We are truly sorry for the inconvenience. We are looking into the online scheduling program. Thank you for letting us know.

August 01, 2019

Service and more I brought my wife’s 2017 SHO for oil and filters. Talked with the service manger about tires for my Boss 302. With minutes I had various prices of dif More

by mick289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Loeber, Ian Swinson, Joe Kundinger
Aug 02, 2019 -

Grinwald Ford responded

Glad we were able to help you find the tires you wanted! Thanks for the review!

April 03, 2018

Solved my problems Had some steering issues that Boucher ford could not resolve. After explaining what the problem was dropped it off for the repairs even though we did More

by 74laguna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Swinson, Joe Kundinger
Apr 24, 2018 -

Grinwald Ford responded

Great to hear about your experience here at Grinwald Ford. Thank you for taking the time to share!

March 30, 2018

Best dealer service in all my life! had service department to check shimmy in front of vehicle at hiway speeds. Found a small list and did do a great job of letting me know what was bad More

by DJoehlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kundinger
Apr 24, 2018 -

Grinwald Ford responded

Thank you for stopping into Grinwald Ford and we really appreciate your feedback.

March 28, 2018

T-Bird with no A/C Grindwald Ford diagnosed and correctly fixed the problem we had with our T-Bird. I would take my car back there again if it needs additional service. More

by SMUSTANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Loeber, Joe Kundinger
Apr 25, 2018 -

Grinwald Ford responded

Thank you for the feedback on our service department! We are so happy to hear you were satisfied with your experience. Your business is appreciated.

March 27, 2018

Great service I took my truck in for a falty sensor.. The service was great.. they took care of it in no time and covered it all under warranty. More

by soundguy123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Maron
Apr 25, 2018 -

Grinwald Ford responded

Thank you for the feedback! Your business is appreciated.

March 23, 2018

Disappointed I brought my Edge in with a few issues. I do not ser anything repaired. I bought the car there so I figured I would have it serviced there. Now I feel More

by donaldpmsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The stated all they did was updated the computer and that was warranty work.
Apr 25, 2018 -

Grinwald Ford responded

Sorry to hear about your experience! We would love to talk to you about the details leading up to this. Please call us at 920-261-1800. Thank you

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