Grinwald Ford - Service Center

Super service. Tires replaced in crucial situation. Involved medical atmosphere. The best 😊 service in this town! Tires replaced in crucial situation. Involved medical atmosphere. The best 😊 service in this town! More

I am a car guy. I do what I can and when I can't I have a couple shops that I trust. Well the transmission on the Focus decided it wanted attention. Because of the i I do what I can and when I can't I have a couple shops that I trust. Well the transmission on the Focus decided it wanted attention. Because of the issues with this DSP6 transmission design I take it to the dealer, which I am not a fan of. In the past my local Ford dealership in Oconomowoc has done as little as possible under warranty. The last issue I was told that the fix was not covered. So, I fixed it myself. This time around I wasn't so fortunate, I knew what to do but I lacked the tools and really the confidence. And there was the hope that Ford would stand behind the issue they created and we're sued over. Being the car broke down in Watertown and I only had 1,3, and 5th gear I take it to the dealer around the corner from where it broke down, GRINWALD FORD. So off I go. The car sits a week to get looked at, not a problem. I get a call from Ariel, super friendly, up beat and just nice. I was given a run down and heard, COVERED UNDER WARRANTY. I asked 4 times and was told, COVERED but the parts won't be in for over a week. Ok, fine, I then ask if they have a loaner. Usually I'm laughed it, but not this time they hook me up with a new Escape. The parts came in May 19th and the work was done by 4pm that day. Joe calls me and the car is done. He then goes into the cost, whoa time out, what about warranty. I was told it was covered. I stopped short of accusing Ariel of lying when I was told it was covered. He then says "I need to talk to the higher ups" and he'll call me back. Here's where I'm like, Son of a biscuit!!! The work is done, they are back pedaling, not good. Within 5 mins Joe calls back and says, "Dave we're good. Come and get your car. We made the mistake and we stand behind it". I was shocked. I have not been treated like this, at this level, in a long time. The level of service I received was beyond good. There was less than a 3 minute dialog that involved them eating a large amount of cost. No pressure, no greasy sales BS, none of it. They apologized to me for the mistake. I am blown away. Grinwald Ford in Watertown gets it. They get what it means to be in the service industry. I will do what I can to support them. I read their reviews and they were spot on. There is something to still be said about small town, family owned business, even if they carry a corporate brand. Thank you GRINWALD Ford. More