Griffith Ford San Marcos

Scammed I purchased a truck Griffith ford on 8/31/19. When sitting in finance guy Charlie Baldwin’s office he put a ford protect warranty in front of me. When I purchased a truck Griffith ford on 8/31/19. When sitting in finance guy Charlie Baldwin’s office he put a ford protect warranty in front of me. When I asked him what does it cover he looked me in the eye and said word for word it’s a bumper to bumper warranty like a new car! With that being said I agreed to purchase it. On 9/28/19 the truck left me on the side of the freeway. The truck has only 950 miles since purchased! Have it towed to a ford dealership. The diagnosis is a clogged dpf filter and it will be upwards of 3500.00 to repair! I say wait a minute I have a bumper to bumper warranty. They say no you have an extended warranty and the dpf is not covered! So I immediately call to Griffith. I speak with Kolby the salesman who sold me the truck. He says he will have someone call me. Got a call from Glenn small the service manager. He says oh it should be covered. Well I say it’s not and your employee Charlie Baldwin said it was a bumper to bumper warranty like a new car. He says let me look into it. Well I was not hearing anything so I end up talking to Steve the General manager. He says he is familiar with my situation and he will not be repairing my truck. Even though I was sold a warranty under false pretenses he had no care about the deception that is going on with his employees! Do not do business with these crooks! More

Sal is a shady salesmans Sal will do and say anything to get you into a car. He made promises that he did not keep.about the paint, and extra car key, and warranty that he con Sal will do and say anything to get you into a car. He made promises that he did not keep.about the paint, and extra car key, and warranty that he continued to ignore me about after I drove off. Terrible dealership that should be ashamed to hire people like that More

Horrible Customer Service I was aggravated by the sales tactics of the sales manager Tony, I still wanted the car enough and I got a good enough number that I went forward with I was aggravated by the sales tactics of the sales manager Tony, I still wanted the car enough and I got a good enough number that I went forward with the purchase. They corrected the one big item that needed to be done which was an alignment for the car. When I went to pick it up the next day after they had had it for 5-6 hours they hadn't addressed looking at a little trim piece that needed to be tacked down and they didn't have a 2nd key. They didn't give me any flack about giving me the 2nd key they even apologized that it wasn't there ready when I picked up the car. They didn't even bat an eyelash it was like they knew it was standard to until later. I negotiated with him that I would return to San Marcos the 45-minute drive away from me and get the key made by them for a car wash and a tank of gas. So I made arrangements on a Monday for that Friday five days later. Friday morning starts with a voicemail and a text message stating that their key guy didn't want to come in today. Mind you I already have my appointment and my day set. But I was told if I didn't mind driving up the road a little bit and meeting him, they could get it done today. Then I received the address , it took me to South Austin about 25 to 30 minute drive, not what I consider just a few minutes up the road. So I get to the address given to me which is the South Austin Nissan new car lot just to find out that I needed to be at the South Austin Nissan used car lot. Which on the other side of interstate, I had passed it on my way to the address that I was given. So now we are 50 minutes into the torture of my day. Key guy was very apologetic he didn't understand how I got the wrong address because he gave very specific instructions to the salesman. Then by text my salesman basically would not take responsibility or apologize for his mistake, until I just flat-out was like mistakes happen just apologized move on don't give me all these explanation of how you're not at fault and you are not responsible and you haven't wasted my time. I don't think I should have to teach adults how to own their mistakes and apologize, that's what I do with my children. Maybe he wasn't taught that by his parents but if nothing else the dealership should have gave him some basic customer service training. So now after about 30 minutes of the key being made and programmed we are now on the way 30 minutes back down to the dealership to get the car washed and the gas tank fill as promised. While waiting for the key I sent a picture of the small trim piece that hadn't been addressed the previous Friday. I figured since they're already like an hour and a half two hours into wasting my day the least they could do was look at it. Get to dealership and immediately they took it back to get washed, it wasn't hardly dirty but I had bug guts that I had a hard time getting out of the grill and I had asked them to address that. I was the next car inline and a few minutes later the salesman came back and told me that the bug stuff had to sit for 10 minutes, warning me that it was going to take more than you know the 20 minutes I would have expected to clean a car. Time kept passing and now we're at the hour and a half mark to get my car washed and my gas tank filled up. I figure they must be looking at that trim piece because it's taking so long, wrong! Insert sales manager Tony, he basically keep saying that he knew nothing about this and it wasn't part of our deal and blah blah blah blah blah. I told him it was the first thing his salesman told me when we were just looking at the car. Salesman didn't promise to fix it he said that he could get that looked at. if they had looked at it and it was something they couldn't repair or fix with some kind of little cheat I wouldn't have pushed to make them do anything. I guess buying a $14,000 car doesn't make me a priority like if I bought a $70,000 truck. Since the sales manager Tony is telling me they're not going to fix it I said okay well I need to get on the road now all of this wasted time is putting me in Friday rush hour 35 Austin to San Antonio traffic. But Tony the sales manager just couldn't shut his mouth, he kept denying not they were doing anything wrong and my response to that was it's not my fault if a salesman doesn't communicate well with his sales manager. It's a shame that they didn't value my time or my business enough to even look at the trim piece. Tony wouldn't shut up and let me just get in my car and leave so now I'm getting aggravated and raising my voice, mostly because I can see that he doesn't want me to raise my voice and make a spectacle. In the end I wished him that every personal business experience for the rest of year that he'd receive the customer service that he had given me. This is when I really offended Tony, which is funny because if he did such a good job of taking care of me why would that be offensive. Then he has the audacity to tell me that I should calm down, I shouldn't be acting like this in front of my children. I wouldn't have raised my voice and I wouldn't have gotten upset if Tony wouldn't have just kept repeating the same lame excuses over and over and over again. And then he threw in that they were doing me this big favor by giving me a second key. How stupid is this man if he thinks acting like they did was some big favor, while I'm irritated about my wasted and undervalued time and a trim piece that was not looked at. I was irritated when he said he wasn't going to do anything. But then I was trying to get into my car and leave and he just wouldn't leave me alone. I told him it didn't matter how many times he said the same thing, it wouldn't make it true. This is Tony the sales manager, why wasn't he trained how to provide customer service. I wish that either Hector or Tony or just smart enough to lie and say that it was looked at and they couldn't do anything, then I could have left and not have gotten so upset having Tony badger and mistreat me and follow me from the back of my car to my driver's door. It really is a shame that this is how my car buying experience had to conclude. I took the Griffith Ford letters off of the back of my car even though I wasn't sure if it would damage the paint. Because there's no way I was going to advertise and maybe have somebody do business with this dealership because of me and my car. It is a beautiful car and I don't want Griffith Ford to get any business or recognition or advertising since they are such a horrible dealership that does not care about their customers and they do not remotely know what customer service is. Thankfully I'm not stuck having future contact with with them. I did get a good car for a good price I just had to be mistreated and abused and talked down to the whole buying and picking up a key process. More

Poor customer service Took my car in for service and 3 days later found out the car had not even been looked at. I'm disappointed with the lack of communication from the s Took my car in for service and 3 days later found out the car had not even been looked at. I'm disappointed with the lack of communication from the service advisor. I picked up my vehicle and took my business elsewhere. No apologies no explanations given. Don't waste your time here. More

New Vehicle purchase I was able to purchase a new vehicle and got a great deal and received awesome customer service from Daniel. I had been looking for this specific truc I was able to purchase a new vehicle and got a great deal and received awesome customer service from Daniel. I had been looking for this specific truck for months and finally was able to find it here for the perfect price. More

Easy process Marcus was helpful, polite, and lead me through the initial process of buying. Frank made it easy to go through the financing part. Thank you, Griff Marcus was helpful, polite, and lead me through the initial process of buying. Frank made it easy to go through the financing part. Thank you, Griffith Ford. More

Got what we wanted! On November 23, 2018 we went to Griffith Ford looking for info on a new car. We met Adam Rizzo and Colby Kissinger, two very knowledgeable sales peop On November 23, 2018 we went to Griffith Ford looking for info on a new car. We met Adam Rizzo and Colby Kissinger, two very knowledgeable sales people, We kept them busy for a couple hours answering questions and showing us several vehicles. We test drove a couple and decided on an ESCAPE. Adam was very helpful, showing us how to use Android Auto and using Bluetooth. If we had a question, they answered it. We have been back a few times with other questions and have been taken care of very professionally. Griffith Ford has serviced our vehicles since 2015 and will continue to do so. More

Excellent Customer Service and Great Price They had the vehicle I was looking for and in the price range I wanted. Staff was friendly and helpful. Process was quick and easy. They went out of They had the vehicle I was looking for and in the price range I wanted. Staff was friendly and helpful. Process was quick and easy. They went out of their way to resolve any concerns/questions we had regarding the purchase, and get the paperwork completed quickly. I'd definitely purchase another vehicle in the future. More

Car smells like smoke, sales team not helpful So I went in looking for one car. The sales team told me they had it there. They did not. They had a similar one that they tried to sell me for much m So I went in looking for one car. The sales team told me they had it there. They did not. They had a similar one that they tried to sell me for much more. The salesperson kept saying that she liked the smell of the car. It was late and I don't have the greatest sense of smell. It reeked of smoke. I ended up getting the car thinking it was a good deal. I took it home and multiple people commented that it reeked like smoke. Also the trunk shade was missing. When I called about it, the salesperson acted like she had no idea what i was talking about and kept deflecting until I asked to speak to a manager. then she somehow found the missing part. My car was not detailed like they promised and had dust everywhere and things on the dashboard. THEN the finance person called and texted me at work, not giving me any context demanding me to get my credit union to pay them. I feel like I got ripped off. More

Save your time and look elsewhere!!! If I could give a negative amount of stars I would. When they say to good to be true, they mean it! When we told them we didn't want most of the add If I could give a negative amount of stars I would. When they say to good to be true, they mean it! When we told them we didn't want most of the add ons they began taking away the original discount also, which I've never seen at any other dealership. Then we told them we wanted some info before going to financing which never happened. After telling them the deal was off in the finance office they struggled to return our keys trying to "save" the deal. Once they did finally retrieve them and return them we headed out. They chased us down as we were preparing to leave saying they "thought" they had found the info and to come back. We left anyways and discussed the whole way home (1 & 1/2 hours) how many things just were wrong and how many times we should've walked away before we did! So thankful we didn't purchase and have put them on our NEVER CALL AGAIN list of dealerships! More