Griffith Ford San Marcos

Poor customer service Took my car in for service and 3 days later found out the car had not even been looked at. I'm disappointed with the lack of communication from the s Took my car in for service and 3 days later found out the car had not even been looked at. I'm disappointed with the lack of communication from the service advisor. I picked up my vehicle and took my business elsewhere. No apologies no explanations given. Don't waste your time here. More

New Vehicle purchase I was able to purchase a new vehicle and got a great deal and received awesome customer service from Daniel. I had been looking for this specific truc I was able to purchase a new vehicle and got a great deal and received awesome customer service from Daniel. I had been looking for this specific truck for months and finally was able to find it here for the perfect price. More

Easy process Marcus was helpful, polite, and lead me through the initial process of buying. Frank made it easy to go through the financing part. Thank you, Griff Marcus was helpful, polite, and lead me through the initial process of buying. Frank made it easy to go through the financing part. Thank you, Griffith Ford. More

Got what we wanted! On November 23, 2018 we went to Griffith Ford looking for info on a new car. We met Adam Rizzo and Colby Kissinger, two very knowledgeable sales peop On November 23, 2018 we went to Griffith Ford looking for info on a new car. We met Adam Rizzo and Colby Kissinger, two very knowledgeable sales people, We kept them busy for a couple hours answering questions and showing us several vehicles. We test drove a couple and decided on an ESCAPE. Adam was very helpful, showing us how to use Android Auto and using Bluetooth. If we had a question, they answered it. We have been back a few times with other questions and have been taken care of very professionally. Griffith Ford has serviced our vehicles since 2015 and will continue to do so. More

Excellent Customer Service and Great Price They had the vehicle I was looking for and in the price range I wanted. Staff was friendly and helpful. Process was quick and easy. They went out of They had the vehicle I was looking for and in the price range I wanted. Staff was friendly and helpful. Process was quick and easy. They went out of their way to resolve any concerns/questions we had regarding the purchase, and get the paperwork completed quickly. I'd definitely purchase another vehicle in the future. More

Car smells like smoke, sales team not helpful So I went in looking for one car. The sales team told me they had it there. They did not. They had a similar one that they tried to sell me for much m So I went in looking for one car. The sales team told me they had it there. They did not. They had a similar one that they tried to sell me for much more. The salesperson kept saying that she liked the smell of the car. It was late and I don't have the greatest sense of smell. It reeked of smoke. I ended up getting the car thinking it was a good deal. I took it home and multiple people commented that it reeked like smoke. Also the trunk shade was missing. When I called about it, the salesperson acted like she had no idea what i was talking about and kept deflecting until I asked to speak to a manager. then she somehow found the missing part. My car was not detailed like they promised and had dust everywhere and things on the dashboard. THEN the finance person called and texted me at work, not giving me any context demanding me to get my credit union to pay them. I feel like I got ripped off. More

Save your time and look elsewhere!!! If I could give a negative amount of stars I would. When they say to good to be true, they mean it! When we told them we didn't want most of the add If I could give a negative amount of stars I would. When they say to good to be true, they mean it! When we told them we didn't want most of the add ons they began taking away the original discount also, which I've never seen at any other dealership. Then we told them we wanted some info before going to financing which never happened. After telling them the deal was off in the finance office they struggled to return our keys trying to "save" the deal. Once they did finally retrieve them and return them we headed out. They chased us down as we were preparing to leave saying they "thought" they had found the info and to come back. We left anyways and discussed the whole way home (1 & 1/2 hours) how many things just were wrong and how many times we should've walked away before we did! So thankful we didn't purchase and have put them on our NEVER CALL AGAIN list of dealerships! More

Fixed Expedition Made an appointment, took my expedition in, was notified when problems were diagnosed, was ready when they said it would be. AND it was fixed! You cou Made an appointment, took my expedition in, was notified when problems were diagnosed, was ready when they said it would be. AND it was fixed! You could not ask for anything better! More

airbag fixed Griffith Ford service department is always excellent at fixing my problem in a fast and complete satisfactory way. I will never go to any other Ford d Griffith Ford service department is always excellent at fixing my problem in a fast and complete satisfactory way. I will never go to any other Ford dealer in my area More

The Best Service As always, Todd took real good care of me. He is always very proactive in taking care of me, and my vehicles. A recall had been pending on my Mustang As always, Todd took real good care of me. He is always very proactive in taking care of me, and my vehicles. A recall had been pending on my Mustang for a long time. Ford had not released the parts for them, but when they did, Todd called me to let me know. He scheduled me in while I waited, and got my car right in. They took good care of my car, and fixed it correctly. Always have a great experience in the service department. The friendliest dealership I have ever been to. I give a five star rating only because there is not a higher rating. More