Griffith Ford San Marcos

Bought new f150 they wanted $5000 over invoice settled on $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford M $2000 over invoice. Look at and get copies of everything you sign found out months later not everything was as told. Seams very shady process. Ford Motor Company warned dealers about over charging customers. I would not recommend this dealership. Ford customer service not much better. JJ More

I wouldn’t even give it a star. This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took m This place just scams people. I pay over $600 for them to just have my truck there for an “oil change”. This is the worst place for service. I took my truck for a oil change on 4/23 and I checked it the following day and the oil was pitch black. It was so upsetting to find out they didn’t do what I had paid for. They had no shame charging the amount they did. It was BS 🤬🤬 Went back Monday morning and the manager was rude un profesional and said if I wanted another oil change I would have to pay again. Like why would I pay for it again when I paid for it and was NOT done. I was my the only one that went to complain. They had at lest 3 other people in line for different things. For any one that need service please check your vehicles before leaving this place. More

Failure to disclose the fact that there was only one key and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I wa and no remote. We were handed the 1 key after the deal was closed. When asked, they absolutely refused and suggested we pay dealer cost of $260. I was told the only way to get an extra key was to buy their $1000+ "customer care package". I've had several discussions with them over this matter and they have dug in and absolutely refused. I'm not surprised, they will tell you anything to sign, but won't mention or will explain away your concerns. More

Terrible experience. Brought my Ford Escape in 3 weeks Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and the Terrible experience. Brought my Ford Escape in 3 weeks ago for turn signal problem. After 4 hours and $100 bill I was told it was electrical and they couldn’t get me in for a few weeks. So I made an appointment for February 8 at 10:00am. I was prepared to wait while they worked on it. Here it is 54 hours later and they haven’t even looked at it!!! Terrible communication. Couldn’t be anymore frustrated than I am right now! More

I would highly recommend this dealership! They are extremely professional and are up front with you on anything you ask! extremely professional and are up front with you on anything you ask! More

I did a lot of research I went to different dealerships and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience and then we went to Griffith Ford. I don’t like dealing with pushy sales people but I was so amazed at how the sale and finance department experience was handled. It was a great experience and I was very pleased. More

I worked with Ian Harris and Jack Gable when ordering my Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. Bronco Sport. Total professionalism the entire time. Highly recommended working with these guys to anyone looking to buy a car. More

absolutely horrible to deal with. can't reach anyone by phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can phone. broken promises all over the place. they said they'd call as soon as a part came in. can't reach anyone, even their own service department can't seem to get an answer from their own parts dept. it's been dreadful at the service dept. this has been going on for months. More

Went in to look at a car shown online. The sales girl could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with could not tell us if they had the car. When asked if had other cars in the same range she wanted us to go inside. She went in and then came back with a floor manager that came out asking the same questions the girl did. When told again the price we were looking at he wanted us to go inside. So the sales people and even the managers don't know what is on their lot and what they are asking for them. When I said a good dealership knows what is on their lot he put his had up in my face and walked off. Beware they are not customer oriented at all. More

I dropped my vehicle off at the dealership on June 23 because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio s because of a knocking in the engine when the AC is running, needing a strut assembly replaced, and the engine stalling. After about a week of radio silence, I learned that there was “coolant intrusion into the cylinder”, meaning I would need an engine replacement. Luckily, the vehicle is under warranty. However, I received little to no communication from the service department regarding my vehicle unless I called and pressed for an update. After the engine was finally replaced, I learned they didn’t work on the AC or struts at all, even though it was part of my original claim. My warranty only covers 5 days of a rental vehicle. Now, I learned that when the claim was submitted to my warranty provider for the engine replacement, they were given a coverage offer that only covered a used engine, not a new one, which they put in my vehicle. Nevertheless, they accepted the payment and proceeded with the repair (all without contacting me about this once). It is now August 30 and I still don’t have a vehicle, have not been offered anything to drive, and am potentially responsible for over $2000 of a repair that is supposed to be fully covered simply because they did not confirm the price before proceeding. DO NOT use this service department. Go anywhere else and you will get better service, only because it is impossible to do worse. More