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Griffin's Hub Chrysler Jeep Dodge RAM - Service Center

Milwaukee, WI

4.5
335 Reviews
Call Service Center (414) 325-3333

335 Reviews of Griffin's Hub Chrysler Jeep Dodge RAM - Service Center

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May 22, 2024

Eric Patterson was amazing! !! Very helpful and greeted me with a smile. I will definitely be going back More

by bigboomxxxsra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Friendly people and they keep you updated on how things are going. I would recommend them More

by marykaygerard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody Kroeker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Alois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024

Trey is a horrible evasive confrontational incompetent service writer. Only answers with vague nonanswers. Doesn’t seem to know anything about cars. I had a 10:00am appointment and it took 6 hours to diag More

by karlksuek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey
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May 23, 2024 -

Griffin's Hub Chrysler Jeep Dodge Ram responded

Good Afternoon Karl, Thank you for your feedback. We understand that after it was determined that you needed your fuel pump replaced, and you declined to do the work at Hub, you asked a number of technical questions. Specifically, regarding the process the technician took to diagnose the problem—since there weren’t any codes in the system in regards to your fuel pump needing to be replaced—and even asked for the print out of the stored codes in the system. We are sorry you were not able to receive the procedure information from Trey on how to go about replacing the fuel pump, but we are glad our technician was able to give you a more thorough breakdown of the process. A service advisor’s role is to make sure everything is communicated between the technician and the customer, but we don’t expect an advisor to have instant knowledge on every repair process, for the technicians are the ones who vigorously go through those procedures every day. If you have any other questions or concerns, please contact our Service Manager, Taylor Collins, at 414-937-5606 or tcollins@griffindodge.com

May 22, 2024

I told my husband the wrong day and they still fit him in. I was very happy he didn’t have to waste his time and come back the next day More

by daytonsgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dionicio Belmares
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May 21, 2024

Wonderful service and fast ,Was out in a jippy. Everyone was very friendly . Will tell family and friends 🧡 More

by Sapphire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel the guy with the smooth skinon his face 😄
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May 20, 2024

I had had outstanding service there. A continuing problem exists with right rear wheel and tire. That's it for now. More

by saxon1898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Alois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024

I love the dealership. I wouldn’t change it for the world. Great customer service. More

by TIERA.GRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Shackelford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024

Clean, time spent in garage was minimal, appointment was on time, service man was helpful. More

by SJBOWMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Alois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024

The young men were very courteous and service great. Never had any issues. And they were telling me about a issue that should be watch and taken care of in the future More

by poundcake0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024

Clean, very nice to customer, detailed, wants best for the customer and gives honest opinion, free refreshments. More

by nixonchang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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