Griffin's Hub Chrysler Jeep Dodge RAM - Service Center

A JEEP manufacturer’s automatic update failed. It resulted in the radio/mapping/gps unit failure and a battery drain even when the ignition was off. It was referred to as “Error 20” and was on my dis resulted in the radio/mapping/gps unit failure and a battery drain even when the ignition was off. It was referred to as “Error 20” and was on my display. I took my 2018 Grand Cherokee in to Griffin’s, told them it was Error 20. Over the next 3-plus frustrating months I brought it to Griffin’s four times, leaving it for 7-11 days each time, spending $503. Finally they told me I could 1) commit $1-2,000 for more Trial & Error, or 2) trade it in as-is for $10,000 less than it was worth, or take it somewhere else. When I said they could continue to work on it but I might involve Consumer Protection or the BBB. They then told me they didn’t like my attitude and they refused to fix it. I needed pick it up and take it elsewhere. Griffin’s told the corporate customer service people I was working with that my car was “repaired and returned to the customer”. That was a lie! After months of ineptness, charging me $503, they returned a car with a failed radio unit and a continuing battery drain, exactly as it was on the first time I brought it to them. There was no “repair” just a $503 charge and months and months of aggravation. I took it to John Amato JEEP. They ran a diagnostic, coordinated with the mfg customer service rep who sent out a new radio. Amato JEEP installed it. Total cost $0 because the problem was caused by JEEP and their faulty update. I now have a proper radio unit and no longer a battery drain. Question: Why was Griffin’s Hub so inept, so arrogant, so insistent on doing it their way over and over with no results? I would not recommend anyone take even a scooter or tricycle to Griffin’s Hub. Just Say’n More

Had my Ram in for service including replacement of the fluid in the rear differential a couple days before driving to SC. After noticing an unusual noise and strange feel from the rear end at the end of t fluid in the rear differential a couple days before driving to SC. After noticing an unusual noise and strange feel from the rear end at the end of the trip, I brought it to a SC Dodge dealer to check on it. They explained that Griffin Dodge did not add a required fluid to the differential oil as needed, and this would eventually cause serious damage. The fluid was added which I paid for along with the inspection fee. I was assured by Griffin’s Hub that I would be reimbursed for the charges. This was over a month ago and I still haven’t seen a check as promised. More

Son drops off car for body work. I advised son to take his buisness elsewhere if he's not given a loaner vehicle. I personally know owners and managers with dealerships past 25 yeas, they not only lie, th his buisness elsewhere if he's not given a loaner vehicle. I personally know owners and managers with dealerships past 25 yeas, they not only lie, they can loan out any vehicle they choose too. My sons not given a loaner yet decides to still have work done. Promised day of finished repair 5 days later,not done. Told another 5 days and guess what, no loaner. Tge body shop manager or the general manager returned none of my messages left on voice mail by me or son. I very rarely leave reviews rather take buisness elsewhere but in today's day and age, reviews mean something and are read. Dealerships are one and done. I told my son just because he bought his car there means nothing. It's a one and done buisness. More

Recently I took my 2018 2500 in for my scheduled service as I've been doing since I bought the truck new from them. I scheduled my truck for an oil change and fuel filter. Requested synthetic oil like I as I've been doing since I bought the truck new from them. I scheduled my truck for an oil change and fuel filter. Requested synthetic oil like I had the previous times, was willing to pay extra if need be(I purchased the maintenance plan with the truck) and I was told by my service guy when I showed up it would be covered along with my fuel filters as part of my plan. So after waiting a short 30 minutes the service guy I was dealing with came on got me , told me the oil change was done but they didn't have the fuel filters, I thought this was odd considering I made the appointment a week ahead of time but figured it happens. He said they'd have the filters the following week so no big deal but after looking at my receipt I see the wrong oil was put in my truck(bulk 15w40) even after I requested the same full synthetic oil I had the previous time. The service guy proceeded to argue with me and tell me it was the proper oil. It was an acceptable oil but not full synthetic I requested. Rather than stay I went home and gathered my receipt from the previous service to show the service department ,but they where closed by the time I got back. One super nice gentleman was there and said he'd help me out and to come in on Monday(it was a Thursday and I was busy Friday and Saturday) I thought great everything will be fixed. The next day I recieved a call from a different service manager who again proceeded to tell me the oil put in my truck was the proper oil. I kindly told him I requested and offered to pay extra for what I had the last time(Diesel specific 5w40 full synthetic can be used in a wider array of temperatures and may net higher mpg plus it's what's in the 6.7 cummins from the factory) He reluctantly agreed to swap it out for me on the following Monday. I came in after work to have my work done. The filters where in stock and I was getting the proper oil so I was happy. Well after an hour plus wait this time ( fine with the wait ,stuff takes time) the service manager called me to tell me my truck was done. I walk out of the lobby and go to get my truck and I'm handed a bill for over $300 and told the fuel filters weren't covered under my service plan(I would have done them myself if I knew that!). The previous week I was told they where and when I bought the plan I was told all scheduled maintenance was covered. Needless to say I'm not too happy. After paying the bill reluctantly, I get in my truck and it stinks of oil. I had oil on the middle seat, the drivers seat, steering wheel and shifter. I went through half a dozen armorall wipes cleaning it up. I can see a little oil but not that much! Not happy at all. More

Brought in my jeep wrangler for service and replacement of oil pan. Felt vibration when I picked up my vehicle. They told me it was my skid plate that was causing the vibration. I took it to another tru of oil pan. Felt vibration when I picked up my vehicle. They told me it was my skid plate that was causing the vibration. I took it to another truck specialist and they told me that the service team(Griffin) did not reinstall my skid plate properly. It was missing 2 plates and a bolt..... They also lost my Jeep key and did not tell me until I had to call them. I will not recommend my friends to this dealer. More

Wow Mike in Parts knocked it out of the park! He was very friendly and helpful. He helped me find a part that did not even make sense according to the VIN. Not only did he look up a part that did not make se friendly and helpful. He helped me find a part that did not even make sense according to the VIN. Not only did he look up a part that did not make sense due to product variations,, but he happily placed an order very very close to the warehouse cutoff time. He helped me immensely and did a fantastic job! I got the right part in a very timely fashion and I was very very pleased with his service after one other dealer wasted my time. What an asset Mike is. Job well done! More

I bought a car here a few years ago and a few months into owning it a annoying noise displayed in lower temps that sounded like metal rubbing from the front end. I’ve taken the car back numerous times and ha owning it a annoying noise displayed in lower temps that sounded like metal rubbing from the front end. I’ve taken the car back numerous times and have drove with a mechanic who heard the noise but claims because they can’t hear it while the car is on a hoist nothing can be done so I spent 14,000 and paying on a loan for a car that during the winter and spring is like hearing nails on a chalk board. I won’t be buying another car from them. not to mention my apr is through the roof and was told if I made payments on time I can easily refinance which is not the case. Worst purchase I ever made. More

Called for a battery problem They were very nice and respectful, told me to drop my car and they would check it out. I got there and Mike Olson took care of it and called me whe They were very nice and respectful, told me to drop my car and they would check it out. I got there and Mike Olson took care of it and called me when it was ready, all very quick, I think they were great and Mike is been really helpful. More