Griffin's Hub Chrysler Jeep Dodge Ram

"committed to earning your customer's business everyday," Dear Leroy Neu, Service Manager: I have received my 2013 Ram Longhorn 1500 back today after two days in your service department for miscellaneous r Dear Leroy Neu, Service Manager: I have received my 2013 Ram Longhorn 1500 back today after two days in your service department for miscellaneous repair: 1.) Seat belt replacement 2.) Back seat repair 3.) Inoperable sunroof What I have received is a brand new seat belt (very nice minus the tech black finger prints on my tan interior), back seat repair is fair to mediocre. The stitching does not look like they will stand the test of time for the near future and unfortunately will have to be revisited again, poor choice on Chrystler's behalf. As for the inoperable sunroof, your Service Advisor swore up and down that there is nothing wrong with it and that it is fully operational and even volunteered to demonstrate proper operation instruction for me of how to operate the sunroof, although I used it all last summer and seemed to have a good handle on it. (Well the sunroof works great! It's a shame that it decides to close itself randomly 5 times without me even having to push the button on the way home from the dealership which is approximately a 3 mile distance.) To top it all off, when I got into my truck your mechanic seat covers were still laying on the floor and the truck was filthy on the outside. For spending $55,000 at your dealership for a truck, I consider this a subpar service. So your statement stating your "committed to earning your customer's business everyday," has failed on this service and with this customer. Thank you, Freight On The Go, Inc. More

Griffin Hub is a smarmy, hustle-you dealership. The vehicle was misrepresented; the photo on their website had performance parts that were taken off before I arrived. They charged me as if the parts w vehicle was misrepresented; the photo on their website had performance parts that were taken off before I arrived. They charged me as if the parts were still on. (Too much.) Stay away from these people, they are slick crooks with cheap cologne and greasy hair. The falsely advertised. More

My significant other and I have had some experiance with this dealership and this is a good dealership if you enjoy being angry and frustrated. We have had 3 negative experiances with this dealership. The f this dealership and this is a good dealership if you enjoy being angry and frustrated. We have had 3 negative experiances with this dealership. The first happened approxamatly 05/2010. I was in the market for new lugnuts for our Dodge Charger. This dealer had them but they were priced way to high. The parts department used scare tactics to try to get me to purchase these lugnuts from them by telling me that I would not be able to get the lugnuts within a 50 mile radius. Truth: I purchased the lugnuts up the road from this dealership for a economical price. I dont know how this dealership would know the stock information for other dealerships within a 50 mile radius anyway. The second negative encounter was during the purchase of a vehicle in 11/2010. The finance manger was trying to get us to purchase an extended warranty for our vehicle. We had polietly told him no we did not want it, this caused him to be visibly upset. After telling him no several times he decided to lower the price for this warranty and offer again. So the crazy thing is that if we would have accepted the original offer of the warranty we would have spent more then what we would have had to. He obviously does not understand the word NO. When he finally realized he was not going to get his monday morning commission from us on this warranty he told us that we were unrealistic for not purchasing it and even quoted the chaos theory. He told us that the saving method for car repair never works. The third negative encounter happened 12/01/2010. The day we purchased our car it started to have problems. The car would turn over and then stall often upon start up and the passenger side door lock stopped working. For the stalling problem we brushed it off as bad gas or somthing and figured it was ok. Wrong: this issue kept happening and finally I took it in to be looked at. We dropped it off at the early bird drop off and had clearly written we wanted to be contacted before any work was done. The service representative that was responsible for servicing our vehicle overlooked my note and never called. I called several times to get an update. It took me 3 hours to get a hold of the representative... very frustrating. End result the 90 day 3,000 mile warranty that came along with the purchase did not cover any of the parts needed to fix our car. Also upon pick of the vehicle the front license plate was bent to a point that there is no excuse for it. So as a warning to any individual in the market for a new or used vehicle this would not be the dealership to go to. As in my case you cannot trust purchase stickers on the cars that state the vehicle is in good working condition. The BBB has also been contacted in regards to the pushy scare tactics as well. More