Griffin's Hub Chrysler Jeep Dodge Ram

I'm sure they will say - so sorry...with no consequences It is with great disappointment I write a bad review for anyone. But this one is due. I left my car with Griffin to check for noise in the rear end It is with great disappointment I write a bad review for anyone. But this one is due. I left my car with Griffin to check for noise in the rear end and vibration on shifting of my Chrysler 300C. The service technician said he would get back to me once they checked it out. After 1 week no contact and I texted. The response via text was that they were busy. 2 more weeks and the same thing each week. I also tried to call and left voicemails. No response. Finally I camped out on a Friday before leaving for vacation and got the service manager who told me the tech was fired and they would take care of this now. Another week and a half before I got my car back with more excuses and no repairs. Worse yet - when I received the car back there were gouges in the top right fender from the over 1 month stay at the dealer. I have a picture of it parked next to the dumpster when I left on vacation (I had walked around and inspected it since it was unlocked and in the back of the dealer). The dumpster was overflowing. Management refused to even acknowledge the potential and pushed the blame off. They had it over 1 month and a ridiculously clean Chrysler 300 now has down to the metal gouges and they didn't even try to make it right. Service manager Steve said I would have to sue them to get them to fix it. I asked for cameras that could show if it was damaged by the dumpster and they said they don't have any cameras. Doesn't that sound fishy for a dealer with millions of dollar worth of inventory? I asked to talk to the general manager or owner? No, I could leave a message. Unbelievable poor service, lack of ownership on the service stay and the damage caused and condescending to recommend I would have to sue them to recover any damages. What about those who cannot afford to pursue the damages? Be very careful with trusting them with anything more than an oil change at this dealer. And don't leave it for long and take pictures. More

Helpful service department Steve in the service department was so helpful. I was in town while my father was hospitalized when my “check engine” light came on. Steve got me a sa Steve in the service department was so helpful. I was in town while my father was hospitalized when my “check engine” light came on. Steve got me a same-day appointment and hooked up my car to the computer to let me know what was going on. When it was discovered that there was nothing that needed immediate attention and I was okay to keep driving he got me on my way without charging me! That’s great customer service! More

frustrated Yesterday 9/1/2018 driving on the hwy with the rain and humidity and my a/c blower fan stopped working for 20 min. So there I was trying wipe the fog Yesterday 9/1/2018 driving on the hwy with the rain and humidity and my a/c blower fan stopped working for 20 min. So there I was trying wipe the foggy windshield with 3 of my grandkids in the truck!! Had my truck in several times for this problem. They put in a new blower motor but that did"nt solve the problem. Now they said they ordered a control panel but it is on back order and can take several weeks to months to get in, and they are not sure if this will resolve the problem. Blower goes off then comes back on after 5 to 20 min. I just think with a 2016 Ram with only25000 miles I should be able to rely on it. It goes out once or twice a day for 5 to 20 min,then comes on again. They say they can:t get a reading on it because it happens intermittnly. Very frustrated. Dennis Roth More

No disregard I made appt 10days ago for 10am on a Wednesday It is now 230 PM me. Still waiting I specifically told them I am not dropping car off. I have no o I made appt 10days ago for 10am on a Wednesday It is now 230 PM me. Still waiting I specifically told them I am not dropping car off. I have no other vehicle. At time of check in he said it would be early afternoon.. Are you kidding me?? So I basically had to find a ride home only to Return hours later and no answers. Terrible customer service nd what a joke! 100$ to look at my 2016. Replaced axle 2 wks ago nd the Guage is not reading my tire pressure! I mean come on so slow!!!! I'm extremely upset by the actions and miscommunication of this service center so basically out 100$ nd still broken! Wow Dodge come on!!!. Very disappointed!!! More

11 Days of ownership and refused to fix major problem As a Veteran I've never received such Horrible, horrible, horrible mistreatment as a customer. I purchased a 2011 Chevy Cruze on the 21st of December As a Veteran I've never received such Horrible, horrible, horrible mistreatment as a customer. I purchased a 2011 Chevy Cruze on the 21st of December 2017. Drove it home.. Heat didn't work. Brought it back the next day and they fixed it. Called the 4th of January due to oil smell and they asked me to leave it there. I could not so I scheduled an appointment. 1st of all they tried to charge me $100 to diagnose the problem. Then when I refused, they did it for free. Checked it out. Told me it was the oil cooler and it was $900. I had the car for 11 days! Really? $900 and its my fault! Don't even consider a purchase from them. Shameless tactics and lack of ethics. So much for being a reputable dealership. More

very poor customer service Both my fiancé and I purchased brand new vehicles from this dealership and after all of the paperwork was signed, ALL customer service has been extrem Both my fiancé and I purchased brand new vehicles from this dealership and after all of the paperwork was signed, ALL customer service has been extremely poor! Never will recommend nor take my vehicle to this dealership for any work other than in house warranty oil changes. More