Grieco Toyota

Worst experience at GREICO Toyota in East Providence!! We just had the worst experience at GREICO Toyota in East Providence, Rhode Island!! On this past Thursday afternoon my husband signed papers to purch We just had the worst experience at GREICO Toyota in East Providence, Rhode Island!! On this past Thursday afternoon my husband signed papers to purchase a Toyota CHR and he traded in his old car. He did a test drive of the car prior to this and felt the car would be fine for him as he has chronic back issues and the seat of the car was especially important to him. By Sunday morning he was in serious pain and realized that the car was not going to work out. Due to a miscommunication, possibly on our part, we thought that the dealership was closed on Sunday. We reached out to the finance company and AAA on Sunday and left messages about our dilemma. On Monday my husband went to GREICO and spoke to the sales person and also to the Sales Manger on duty and he was basically told that “the car was ours and it was a done deal, the car was not sellable at the price we paid because it was considered used”. At this point it had approximately 100 miles on it. One of the reasons why they said it was a “done deal” was because the car we traded in was already off the lot. (Prior to this he received calls from the finance company and AAA and both stated that they didn’t think this would be an issue as these types of things happen often.) He called Toyota Corporate HQ of NE in Boston on Monday and they said people change their mind sometimes and it happens. They seemed very surprised that Greico would not take the car back. A case number was assigned and they said they would get back to him in 1-2 days. We have never heard back. We have lost Thousands of Dollars on this, as we had to trade the brand new CHR, which had approximately 150 miles on it, and get a new car from another Brand, not Toyota. Just a side note “We have purchased 4 cars from this Dealership when it was FOX Toyota. “!! More

Worst experience ever Went In to look at car I found online guy named Dave beaupre he was the worst salesperson I've seen in over 40 years of car buying he was rude disresp Went In to look at car I found online guy named Dave beaupre he was the worst salesperson I've seen in over 40 years of car buying he was rude disrespectful and wouldn't show us the car we came in for and every time I'd try to talk he would talk over me and even went as far to talk down about the place he works for told me go head and call my boss I'll be gone anyway??? I only hope no one endures what I went through when trying to spend money which I eventually did but had to drive an extra 30 minutes More

Horrible respond from the manager RON ADRIANNE DIAS IS A UNPROFESSIONAL, SHE NEVER LISTEN TO THE CUSTOMERS, SHE IS ALWAYS DISPUTING. Adrianna Dias Internet Sales Coordinator Listen up wh ADRIANNE DIAS IS A UNPROFESSIONAL, SHE NEVER LISTEN TO THE CUSTOMERS, SHE IS ALWAYS DISPUTING. Adrianna Dias Internet Sales Coordinator Listen up when the customer is talking don't interrupt, don't be rude, just answer our questions..... The service manager JOE refused to service my son new Corolla that we purchased there, due to my review. They expect all customers to keep their mouth shut while the employees treat us horrible. I called to Talk to the General Manager RON he is an Idiot ignoring my messages. a simple apology from their uneducated employees will fix the issue but they rather lose customers and have their name trash on line. after all this is not their business. The response from the owner is a fake automated message machine. I called and tno one respond to my emails, mesages, or voice mail complaint . I contacted the owner. hopefully he would rspond. At griecofamilycares More

Great Dealership Matthew was very Friendly and Professional. Very Happy with My the Purchase of my New vehicle (JF cruiser).. Matthew went over and above even when the Matthew was very Friendly and Professional. Very Happy with My the Purchase of my New vehicle (JF cruiser).. Matthew went over and above even when the purchase was done.. I had to install my Carseat which as anyone knows are hard to put in and a pain, without even asking Matthew did it for me... He even checked in on my First day driving it too see how I liked it... I would definitely give this Dealership 5 stars from start to finish everyone I had to deal with ( Finance, Sales, service ( 2 get a 2nd key made) and the rest of the team were easy to deal with...All very Friendly...I would recommend this dealership to anyone looking to buy used or a new car... :) Thanks again Matt... More

Easiest deal that I ever made Began with an email, then a 10 minute phone call Time spent at the dealership including financing paperwork was about 45 minutes! Matt and the others Began with an email, then a 10 minute phone call Time spent at the dealership including financing paperwork was about 45 minutes! Matt and the others were great to deal with. Usually when a larger dealer takes over a smaller one, attitudes and cultures change. So far, things have not changed More

Matthew Strong great sales guy Greico Toyota has best toyoas in the world. Meet Matthew Strong if you really want to buy. He will give you best internet price. Manager Ryan Shatt Greico Toyota has best toyoas in the world. Meet Matthew Strong if you really want to buy. He will give you best internet price. Manager Ryan Shattuck is also equally good and the best :) More

Grieco Toyota very professional My Salesman Matthew Strong was very professional. He made it easy in purchasing my car from Grieco Toyota. I never had a salesman that did the work, t My Salesman Matthew Strong was very professional. He made it easy in purchasing my car from Grieco Toyota. I never had a salesman that did the work, that he did for me. Thank you Matt & Grieco Toyota More

Incompetent, rude service: avoid this place I just left Grieco Toyota in East Providence after one of the worst customer service experiences ever. This after years of excellent service as Fox To I just left Grieco Toyota in East Providence after one of the worst customer service experiences ever. This after years of excellent service as Fox Toyota. I made an appointment to have my car serviced at 8:15 am this morning (Tuesday May 16). Yesterday the service representative, when confirming the service, invited me to have my car appraised while it was being serviced. Sounded good.. I arrived at 8:20. I talked to the service rep about what I needed in addition to regular service, and went to grab breakfast across the street. When I returned at 9:07 my car was still sitting in the lot. When I went in I told them I asked them what was going on? It took them a few minutes to find the order, and they assured me they'd move it expeditiously. (In the past, when it was Fox, they would often surprise me by having the car done in less then an hour. Wasn't going to happen this time.) The car was ready at 9:44. I asked about the appraisal, and was told it would be ready in a couple of minutes. At 10 I asked again, and was told that the appraisal was done and was being printed out. At 10:13. I went to the desk and asked what was going on. Everyone seemed clueless. The taller guy behind the desk went back to find out what was going on, and didn't have anything to tell me when he came back. I was really getting upset, asked to see the manager, he turned to the other guy at the desk who was sitting next to the wall (was he the manager?). He stood up, walked by me as if I didn't exist, not looking at me, said nothing, and left. That was it. Unbelievable. I left at 10:17. Never have I experienced such incompetent, inattentive service. Anywhere- least of all in a car dealership. Avoid this place. More

Matthew strong the king In my experience I did meet Matthew Strong the sales person he is a professional He did help me with purchase my car thanks for helping me to got my In my experience I did meet Matthew Strong the sales person he is a professional He did help me with purchase my car thanks for helping me to got my vehicle More

Matthew was great! Matthew was very nice and a great Salesperson, very professional, step by step on my first experience with Grieco Toyota. From the Salesperson to Fin Matthew was very nice and a great Salesperson, very professional, step by step on my first experience with Grieco Toyota. From the Salesperson to Finance manager I couldn't rated better than 5 Stars. Thank you to the whole team that worked on this deal for me. More