Grieco Ford of Fort Lauderdale - Service Center

Personalized and thorough Richard D. was my advisor and he extended above and beyond any service before, with explanations and advice, fixing my current needs and giving me a g Richard D. was my advisor and he extended above and beyond any service before, with explanations and advice, fixing my current needs and giving me a game plan for the future to ensure my receiving maximum performance and safety at affordable rates. Thankyou Richard. And as in the past, Jeff Jones was an integral part of the solution. Thanx guys,I'll be back regularly. More

Great service department but unfortunately their customer shuttle service covers only 5 miles and they don’t offer complementary uber or lyft service for customers outside the but unfortunately their customer shuttle service covers only 5 miles and they don’t offer complementary uber or lyft service for customers outside the shuttle coverage area as some other dealers do. This negative to an otherwise great experience. More

Overall good experience Had an overall good experience but in the interest of constructive feedback can suggest a few things. I was in for multiple recalls and I wanted an o Had an overall good experience but in the interest of constructive feedback can suggest a few things. I was in for multiple recalls and I wanted an oil change. My service advisor was great (Richard). He mentioned a check which included a tire rotation. I thought (incorrectly) that it was part of the free multi-point inspection. When I got the bill it didn’t document the tire rotation so I had to call back to confirm.that it was done. (It should be specifically mentioned on the receipt). Richard explained it was part of a “Works” package which I don’t recall approving. I was surprised when my oil change cost $54 but then I realized it was part of the Works package which is actually a good deal at $39.95. It just should have been explained better upfront. The only other thing I can mention is that when they did the brake check they did not document the mm left on the brake pads. Every other time I had service here (Auto Nation) the mm left on the pads was documented. Why not now? Overall very good though. just some constructive feedback. More

It was fantastic. The staff was so professional & met all my request. Could not have been better & would highly recommend Grieco Ford over any Autonation store. I've be The staff was so professional & met all my request. Could not have been better & would highly recommend Grieco Ford over any Autonation store. I've been buying my cars & trucks from Autonation for the last 20 years but will now change to Grieco. Autonation would not help at all. Grieco has all my business now. More

great service Richard and many were awesome along with the cashiers and manager the service was completed in a short time and before I knew it I was all done Richard and many were awesome along with the cashiers and manager the service was completed in a short time and before I knew it I was all done More

Loss of quality And Customer service I've been a customer here for years 5th car from this location. 31st of December I was one of the last customer of the year. I have been satisfied I've been a customer here for years 5th car from this location. 31st of December I was one of the last customer of the year. I have been satisfied with prior ownership. However for first time since my purchase of 2018 fusion I stayed to wait for service. I waited in showroom And was totally invisible to everyone working. Even got to hear a employee receptionist whom was on her phone yelling and screaming about how she had been wronged and wanted to know "why she was being charged". She never did acknowledge me the whole 1.5hrs I was there. The music playing overhead was rap and R&B and was so inappropriate for a place of business. To say the least I am rethinking as to where I should take my business to where I am treated like a valued customer not just a peasant. Ford is my brand of choice and thank God there are more Ford dealers nearby. More

Good & reasonable priced oil change service Car Representative/advisor was good and the oil change service package was pretty reasonable for what it included. Thanks again & keep up the good wor Car Representative/advisor was good and the oil change service package was pretty reasonable for what it included. Thanks again & keep up the good work. More

Short wait but too expensive ... won't come back /-: Good service but way too high prices... First they said a normal price but when i got to get the car they said higher price without any option to can Good service but way too high prices... First they said a normal price but when i got to get the car they said higher price without any option to cancel... More

Scheduled Maintanence It's easy and convenient. And their prices are compatiable with other automotive shops, but you know you are getting a Ford ASE qualified mechanic to It's easy and convenient. And their prices are compatiable with other automotive shops, but you know you are getting a Ford ASE qualified mechanic to do the service by the book. Charlene made a few recommendations which I argreed with. Car is running as good as ever. Only suggestion I would make is a one-on-one with the an actual mechanic. As a prior helicopter mechanic, I really would like to see the repairs being performed. More

Excellent Even though I didn’t have an appointment they were able to take me right away. Charlene was great. I would definitely go back to her again. Thank you. Even though I didn’t have an appointment they were able to take me right away. Charlene was great. I would definitely go back to her again. Thank you. More