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Grieco Ford of Fort Lauderdale - Service Center
Fort Lauderdale, FL
183 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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183 Reviews of Grieco Ford of Fort Lauderdale - Service Center
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July 13, 2022
Very lazy mechanic work. Sorry but that's the truth. I rarely put a negative review but lately Ford Ft Lauderdale deserves a review like this because this is not the first Sorry but that's the truth. I rarely put a negative review but lately Ford Ft Lauderdale deserves a review like this because this is not the first time ive had issues with this place. I went there for oil and filter change and I asked them to check battery because it seemed faulty at times. Jeff attended me. His customer service was okay but he did not seem to be too enthusiastic about customer service. He just seemed to be going through the motions. He told me the battery was going to be $250 which is really steep. Total bill came up to $300 and change. After I took car later my windshield wipers were not working so I has to take it back to Jeff. They took it on back and got the windshield wipers working again. Jeff explained to me that there was some corrosion on the positive wire and that the wire was making weak contact to battery. He told me "oh take a brush to it and pour some boiling water to take the corrosion out" I just said okay and left. My question is the mechanics when they replaced the battery they should have cleaned the cable before installing the battery? I'm the customer. Why do I have to do that? I mean wow! That service should have been included on that outrageous price of $250 for a battery. The more I think about it, the more upset I get. Sorry if I'm over reacting but that's my take. Maybe I should go to ford of margate from now on. Please whoever is the boss at Ford ft lauderdale there let me know. Maybe there's a way to make this right but I want other customers to realize what they're getting into when they come to this dealership to this repair center. More
by Smartfox37
Employees Worked With
Jeff
May 31, 2022
terrible service. I went for a warranty issue for my battery (2020 battery with 36 month warranty written right on it), they say since my car is out of warranty they I went for a warranty issue for my battery (2020 battery with 36 month warranty written right on it), they say since my car is out of warranty they won't honor the battery warranty even though they admit the battery is still under its warranty??? I ask for the manager who is to busy to speak (often the case) and the service guy gives me the number of the general manager. I call the number I was given which happened to be his personal number and the GENERAL MANAGER of the store didn't even take the time to ask why I was calling, instead he screamed for 5 minutes how dare I call him on his private phone and kept yelling who gave me his number. he was cursing and kept yelling, extremely rude and again this is the locations general manager Louis Izquierdo. Again never even asked why I was calling or how he could help me, just yelled and cursed. If this is how the general manager acts you can guess how the staff is acting if this is their example. very disappointed. also ford refused to honor the warranty so I simply drove to O'Reilies autocrats and within 5 minutes a free new battery warranty honored. More
by poorattitude
Employees Worked With
Louis izquierdo
March 07, 2022
Integrity - something that is sadly lacking at this dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causi dealership. You work hard to build a reputation but it only takes minutes to destroy it. Sometimes it is destroyed from within and the person causing the damage is no longer there but the damage remains and the lack of action on your part, to address the issue with the customer, means you are in agreement; making the damage that much worse. Having my car here for a routine oil change, I was advised I also needed a cabin filter. That turned a 45 minute wait, into a 3+ hour ordeal. No worries yet. Once home, I noticed how dirty the interior was and that my prescription sunglasses, left on the passenger seat, were damaged. I called and was assured by the gentleman on the phone, who made a point to tell me he wasn’t the service manager, he would look into it. Still no worries but it stops here. A week wen’t by and I got a call, inquiring why I didn’t give them all 5’s on the survey. I explained and was told to get the glasses repaired and they would reimburse me and oh, would I mind taking the survey again. I paid to have the sunglasses repaired and presented the damaged lens and receipt to the service receptionist, to her credit, the only one that would ever speak to me. Then they refused to fully reimburse me for the glasses and the service manager, David, lied about conversations I never had with him. The only reason I was making this an issue is the glasses were over $700. I also left numerous voice mails for the General Manager, Lewis Ivquierdo but never the courtesy of a reply. How can you trust this kind of investment, with a dealership that has NO INTEGRITY? You have too many options and I strongly suggest you investigate other options. More
by samsasser
Employees Worked With
David Brownell-Service Manager and Lewis Ivquierdo-General Manager
February 24, 2021
My service advisor Kimberly Lewis is amazing. She cares about you and makes sure everything is taken care of. She's the best. She gives you fantastic customer service and provides professional service. Ki about you and makes sure everything is taken care of. She's the best. She gives you fantastic customer service and provides professional service. Kimberly Lewis is fantastic. Thank you Kimberly and Grieco Ford. A great addition to your team. More
by nldrums
Employees Worked With
Kimberly Lewis
October 05, 2020
Nightmare!!!! I’m sure the sales department is great!!! Service is very unprofessional!!!! Dan Abate the service advisor that took care of us is very rude and rather than wanted to help he likes to be Service is very unprofessional!!!! Dan Abate the service advisor that took care of us is very rude and rather than wanted to help he likes to be right. What ever you do Don’t go this service department More
by Yvette
Employees Worked With
Dan Abate service advisor
May 22, 2020
:I Trust Grieco Ford! So should you! Bravo Dave! Last October 2019 Dave Braunstein handled a number of issues with our 2009 Ford Fusion. They assisted me with repairs. the two Daves took care of my Last October 2019 Dave Braunstein handled a number of issues with our 2009 Ford Fusion. They assisted me with repairs. the two Daves took care of my issues and were so gracious and kind. Dave Brownell is the second Dave. I truly had an insight to the meaning customer service with these two gentlemen. Also Lou....is a love. Fast Forward to May. I called Dave about the AC needing a check. He had me there the next day and by 4:45PM my car was good to go!!! Again i was shown the kind of customer service we all hope to find. Good people. I am so grateful. Even though my car is older that helped make it feel like new. It now drives better!!!!! Thank you Dave, Dianne More
by DICONG
Verified CustomerEmployees Worked With
Dave Braunstein, Dave Brownell and the lady at the check out whose name I don't know
January 16, 2020
Attentive & personable staff Service advisor, Dan, was personable and thorough with attention to my needs. Informed me of other available services that should be preformed soon. Service advisor, Dan, was personable and thorough with attention to my needs. Informed me of other available services that should be preformed soon. Allowed me to pick /choose if anything in addition to services I requested. No pressure. No pressure. More
by BONIKI
Employees Worked With
Daniel Abate
January 15, 2020
Helpful and Friendly Customer Service The service manager Dan was friendly and followed-up on all items. He set my expectations and delivered on my expections. That makes for a pleasant e The service manager Dan was friendly and followed-up on all items. He set my expectations and delivered on my expections. That makes for a pleasant experience! More
by DANIEL.BYERS
Employees Worked With
Dan
January 15, 2020
very accommodating. very helpful. used this dealer instead of pompano because I had a terrible experience at the other dealership . This is my dealership I will be using from now on. instead of pompano because I had a terrible experience at the other dealership . This is my dealership I will be using from now on. More
by BRECASE
