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Grieco Ford of Fort Lauderdale - Service Center

Fort Lauderdale, FL

2.7
183 Reviews

183 Reviews of Grieco Ford of Fort Lauderdale - Service Center

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October 21, 2019

Good Service Experience at Grieco Ford My car needed to have a 60K mile checkup. The service rep, Gabriel, did a terrific job of keeping me informed every step of the way. I was very please More

by VCANNATELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Oct 22, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

October 21, 2019

Great service Jeff Jones is always great, no matter how large or small my problem is. He always makes my Ford service experience bearable. He’s why I come to Grue More

by EKTOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
Oct 22, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

October 20, 2019

Focus recall Gabriel and Ford's team exceeded my expectations regarding a recall for my focus. They were very courteous and helpful. Looking forward to buy my new More

by ALEGAZEL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Oct 21, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

October 20, 2019

waiting for callback left two messages at service to call me regarding my service plan on my truck , still no call back. purchased a extended service plan til oct 2021, b More

by JC7960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tormo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Grieco Ford of Fort Lauderdale responded

Thanks for taking the time to share your experience and leave us with a great rating. We appreciate all feedback from our customers and sincerely apologize if you have still not heard back regarding your service plan. Should you wish to reach out, please feel free to call 954-644-4836.

October 18, 2019

Burned Differential The service center was very nice and Alex was super helpful and persistent in getting my warranty issue resolved. Thank you Alex for going the extra m More

by DAVIDNKETCHUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 21, 2019 -

Grieco Ford of Fort Lauderdale responded

We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon.

Oct 21, 2019 -

DAVIDNKETCHUM responded

I'm still hearing the howling noise; Not as pronounced as it was originally, But it is still there. It was said to me that Maybe in a few mile it will go away. It hasn't. I got the rear end repaired under warranty but, I wound up paying $900 for the ABS module and Motor as they called it. The ABS was working when I brought it in for the rear end repair and new brakes and rotors installed. The service person namely: Alex was fantastic to work with, but the final outcome wasn't.

October 18, 2019

Service where is it Came to get a tire fixed and it leaking AGAI 3 TIMES NEED TO WASTE ANOTHER 2 hours Who is paying for my TIME. Again More

by paulkrofchik
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Tormo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Grieco Ford of Fort Lauderdale responded

We are disappointed to hear about your recent experience at our service center. We hold high expectations on our staff for providing quality service work and sincerely apologize if you did not experience this. We would appreciate an opportunity to speak with you. Please feel free to reach out to our Service Manager, David Brownell, at dbrownell@griecocars.com. Thank you for your patience.

October 18, 2019

Amazing service The service crew is very friendly and professional. Always willing to help any way they can with my car service. Lots of happy people willing to he More

by RDALBYAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Dalby
Oct 21, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

October 18, 2019

Great seevice Great service thank you Everything went very well and I’m very satisfied with the service crew Thank you very much for everything I will definit More

by EMMAJALOUGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tormo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Grieco Ford of Fort Lauderdale responded

Wow, that is what we love to hear! Thank you for the kind words. Your recommendation means the world to us.

October 18, 2019

service So you're telling me that I have to write something nice about someone? Ok Alex was my service guy and he was very nice More

by kmgzoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex
Oct 21, 2019 -

Grieco Ford of Fort Lauderdale responded

We are pleased to hear of your great experience with Alex! Thanks for taking the time to share it with us.

October 17, 2019

Would definitely go back Jeff was very friendly and very helpful. I would buy a vehicle from there just because of the service. Very clean. Everyone was helpful that I dealt w More

by DEBORAH.BRANHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
Oct 18, 2019 -

Grieco Ford of Fort Lauderdale responded

Thanks for the excellent review! We are so pleased to hear about your experience with Jeff and the team. Please let us know if you need anything.