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Grieco Ford of Fort Lauderdale - Service Center

Fort Lauderdale, FL

3.3
185 Reviews
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185 Reviews of Grieco Ford of Fort Lauderdale - Service Center

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October 30, 2019

wanted horn fixed....turned into a " complicated " situation dropped off my 02 T-Bird among other issues, wanted my horn repaired. Gabriel called me at home, and told it was the actual horn assembly....i ok' More

by JOCONN9
Recommend Dealer
Yes
Employees Worked With
Gabriel
Nov 01, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. We hope that we have another opportunity in the future to prove that to you. If you need anything further, please don't hesitate to reach out to David Brownell, Service Manager, via email at dbrownell@griecocars.com.

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October 30, 2019

Did not honor bumper to bumper warranty My vehicle was brought in 2x for the same issue. Both times FORD provided me a loaner for 4-5 days. Second time FORD blamed outside mechanics for brea More

by obrient3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Rouco
Nov 05, 2019 -

Grieco Ford of Fort Lauderdale responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to David Brownell, Service Manager, via email at dbrownell@griecocars.com.

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October 30, 2019

Great rep but always problems at the shop Hi. I took our Ford Explorer to change oil on 10-28. I had an appointment at 8.00am 1. When I came in and was getting ready to give car for servi More

by KOSTJARU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tormo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2019 -

Grieco Ford of Fort Lauderdale responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to David Brownell, Service Manager, via email at dbrownell@griecocars.com.

More
October 29, 2019

JEFF JONES IS AN OUTSTANDING SERVICE ADVISER, THE BEST ! SINCE 2009, JEFF JONES IS THE BEST SERVICE ADVISER I HAVE EVER HAD AT FORD. HE IS FRIENDLY AND VERY EFFICIENT, A PLEASURE TO WORK WITH. More

by alanrandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEFF JONES
Oct 30, 2019 -

Grieco Ford of Fort Lauderdale responded

We are pleased to hear of your great experience with Jeff, and that he has consistently provided you with exceptional service! Thanks for taking the time to share it with us. We appreciate your business as a loyal customer!

October 29, 2019

Oil change and once over Always very friendly and hospitable. I love the coffee machine and the snacks. Also the free water. It’s a beautiful waiting room. Dave was very nic More

by boomchicks7220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave the service manager
Oct 30, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

October 28, 2019

perfect service Excellent service, usually we do service for our Ford F450 and our service adviser is Charlene Pappas, she does perfect job, very professional stuff, More

by OLGA.KUZMIN55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlene Pappas
Oct 28, 2019 -

Grieco Ford of Fort Lauderdale responded

Olga, thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit.

October 28, 2019

Truck Troubles From my 1st phone call to Greico to picking up my truck 3 days later Greico Ford was nothing but empathetic, helpful and knowledgable, with friendly a More

by JOHNDLEWISJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex -Servive
Oct 29, 2019 -

Grieco Ford of Fort Lauderdale responded

Thanks for the excellent review! We are so pleased to hear about your experience with Alex and the team. Please let us know if you need anything.

October 25, 2019

Fast efficient service. I was taken care of as soon as I drove up. My rep was David, he took the time to explain everything that had to be done. More

by Kunzig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David.
Oct 28, 2019 -

Grieco Ford of Fort Lauderdale responded

We are elated to hear that! Please let us know if you need any further assistance.

October 25, 2019

Oil change and battery replacement Alex was absolutely amazing! All I had to was drop my car off. He had everything completed for me before I even got there. My car is great, and I defi More

by COVERGIRL72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ruoco
Oct 28, 2019 -

Grieco Ford of Fort Lauderdale responded

Thanks for the excellent review! We are so pleased to hear about your service experience with Alex and the team. Please let us know if you need anything.

October 25, 2019

Great customer service Jeff, Charlene and Fabian are a huge asset to the dealership service department and Ford. They always do a great job at getting the work done and on t More

by AAPLESKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Oct 28, 2019 -

Grieco Ford of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

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