Grieco Ford of Fort Lauderdale - Service Center

Service Vehicle in for an oil change had something else that had to be repaired all in all it was a great experience. The employees were very polite. Lobby a Vehicle in for an oil change had something else that had to be repaired all in all it was a great experience. The employees were very polite. Lobby and waiting area was very clean Service was terrific I would definitely go back More

I don't know about awesome, but Charlene and the service techs did a great and timely job. I have been a long standing customer of AutoNation before Grieco took over the dealers but Charlene and the service techs did a great and timely job. I have been a long standing customer of AutoNation before Grieco took over the dealership, and I have been impressed at the easy transition. More

Awesome, Friendly service While car service is not one of my favorite things to do, it is necessary. Richard, my service manager, greeted me enthusiastically. Explained the p While car service is not one of my favorite things to do, it is necessary. Richard, my service manager, greeted me enthusiastically. Explained the process, gave me estimate as to cost and timing. Then he asked if I was waiting or if I needed a ride somewhere. The car was ready before the time promised and for less money. It was awesome. I can't wait until my next service appointment (joking!!!) More

Service appt Excellent service by Dave Braunstein and crew. Dave managed expectations flawlessly. Vehicle and service completed in specified time frame. Difficu Excellent service by Dave Braunstein and crew. Dave managed expectations flawlessly. Vehicle and service completed in specified time frame. Difficult computer upgrade accomplished w/o too much stress. More

Quick and no nickel and diming Perfect place to bring your car in for service. No upcharges and they said it would take about an hour and a half and it took even less than that Perfect place to bring your car in for service. No upcharges and they said it would take about an hour and a half and it took even less than that More

Oil change for my Mustang This was one of the best service experiences I have ever had. Alex the service manager was very knowledgeable very friendly even took me up front to t This was one of the best service experiences I have ever had. Alex the service manager was very knowledgeable very friendly even took me up front to the showroom to show me the new Mustangs it was all in all a great experience I recommend to anyone. More

Worst service department Service had car two times, and still did not fix it. They said they can't find a problem even though the gas tank goes from full to empty in 100 mile Service had car two times, and still did not fix it. They said they can't find a problem even though the gas tank goes from full to empty in 100 miles. When I explained the issue to the service manager, he turned to another employee and said "I'm going to xxxxing kill him." So the service manager was unable to fix the car, and then cursed and threatened a customer. Wow. It was so bad that I decided to inform the general manager who "investigated" the incident by asking the service manager what happened. Of course the service manager lied and said he didn't say it. The general manager essentially didn't care and did nothing to correct the problem. Neither manager even attempted to apologize for the inappropriate comments. Unless you enjoy being treated with disrespect, do not go to Grieco for service, do not buy from them. They have no integrity and do not deserve your support. They proved that from the top down that they do not care about their customers and will treat them like dirt. More

The works. Took car in for oil change and tire rotation. The checked everything to make working properly. I alsp received a car wash. Everyone was pleasant. Goo Took car in for oil change and tire rotation. The checked everything to make working properly. I alsp received a car wash. Everyone was pleasant. Good visit. More

wanted horn fixed....turned into a " complicated " situation dropped off my 02 T-Bird among other issues, wanted my horn repaired. Gabriel called me at home, and told it was the actual horn assembly....i ok' dropped off my 02 T-Bird among other issues, wanted my horn repaired. Gabriel called me at home, and told it was the actual horn assembly....i ok'd the repair. he called back & said the problem was now located somewhere in the steering wheel assembly, but the mechanic who did this kind of work would not be in shop for several hours. are the mechanics now "specialized" in what they fix?? since when? i asked him have the other work i requested finished & forget about the horn. could not leave the car there for most of the day....picked up car....horn still not working. have been a long time customer......very disappointed in the outcome of this visit. p.s. Gabriel,who is very courteous, originally told me that if it was just a simple fuse replacement i could get a break on the charge.....apparently whomever Gabriel "report's too" told him i would have to pay $70 for a fuse replacement in addition too my other charges!! not a good way to treat a loyal customer. i know the cost of a fuse and how long it takes to replace it........maybe 45 seconds. More

Did not honor bumper to bumper warranty My vehicle was brought in 2x for the same issue. Both times FORD provided me a loaner for 4-5 days. Second time FORD blamed outside mechanics for brea My vehicle was brought in 2x for the same issue. Both times FORD provided me a loaner for 4-5 days. Second time FORD blamed outside mechanics for breaking things under the hood when clearly videoed were attached prior to bringing the vehicle in. Overall, FORD should have completed repairs under bumper to bumper warranty as this was the second visit for same issue. A day later my wipers no longer work and remain in the up position. More