Grieco Ford of Fort Lauderdale - Service Center

Mustang warranty - service and parts not covered In July 2018, I bought my Mustang at Grieco on a Saturday afternoon. As I left the Fort Lauderdale store toward Boca Raton where I live, I noticed tha In July 2018, I bought my Mustang at Grieco on a Saturday afternoon. As I left the Fort Lauderdale store toward Boca Raton where I live, I noticed that every time the brake was depressed the car vibrated. I called the seller who advised me to schedule a service and that it didn't necessarily have to be in the same store that it sold. Early Monday my son drove the car to another store that said the brake pads had to fit the drum and that it was perfectly normal. We bent over, did reviews and it was never normal and in no review did they mention that there was a problem. Realizing that the problem in 20,000 miles didn't go away, I complained at the last warranty service and then they told me that I would need to spend $ 600 to fix a pre-existing problem. This is absurd. That's why I don't recommend neither Grieco nor Ford because they don't seem serious to me More

Ford SVT Raptor Very responsive. Good customer service and went above and beyond their initial quote. Did a touch up to a stain in the carpet without being asked whic Very responsive. Good customer service and went above and beyond their initial quote. Did a touch up to a stain in the carpet without being asked which was a nice surprise. More

Professional Richard was so kind to me and I really thank him for that. He was professional and since they are under construction, he gave me a voucher to have my Richard was so kind to me and I really thank him for that. He was professional and since they are under construction, he gave me a voucher to have my car cleaned. Everything went off without a hitch. More

Alex is GREAT! Alex is great! He was very efficient and made sure everything was done in a timely manor. He made sure that my warranty items were covered and assiste Alex is great! He was very efficient and made sure everything was done in a timely manor. He made sure that my warranty items were covered and assisted me with taking a payment from my dealer, for the rest of the work. More

Service First experience with Grieco. Dirty, employees Don’t seem to know what’s going on. Was called a week after service stating I would have to come back a First experience with Grieco. Dirty, employees Don’t seem to know what’s going on. Was called a week after service stating I would have to come back an pay more money for the service. I will drive the extra 10 minutes to Pompano Ford moving forward. More

Tire Replacement Charlene Papas is an amazing service advisor, who always makes sure the work needed is done and any available discounts are applied. She deserves a R Charlene Papas is an amazing service advisor, who always makes sure the work needed is done and any available discounts are applied. She deserves a Raise!! More

Always a pleasure working with Charlene Other than not having enough Diesel mechanics to get repairs done in a timely matter. I an Happy with repairs. Other than not having enough Diesel mechanics to get repairs done in a timely matter. I an Happy with repairs. More

Friendly Everyone was super friendly what a nice change! I just moved to the area and haven’t run across very many friendly people but they went above and beyo Everyone was super friendly what a nice change! I just moved to the area and haven’t run across very many friendly people but they went above and beyond. The courtesy driver was great! Will definitely go back! More

Great Service Had to get my windshield washer sprayer fixed. Saw Charlene Pappas and got it taken care of in short order at a great price! Another good service expe Had to get my windshield washer sprayer fixed. Saw Charlene Pappas and got it taken care of in short order at a great price! Another good service experience! More

Today with Ford. I called up the Ford service department operator gave me Jeff Jones, I set up an appointment with mr. Jeff Jones he asked me questions about my car, w I called up the Ford service department operator gave me Jeff Jones, I set up an appointment with mr. Jeff Jones he asked me questions about my car, what was wrong, everything Jeff did. was fast efficient, and done in a timely fashion More