Grieco Ford of Fort Lauderdale - Service Center

Excellent The reason why I put this rating is because it is great customer service and Charlene is the best of them all. She is amazing and care for her custome The reason why I put this rating is because it is great customer service and Charlene is the best of them all. She is amazing and care for her customers. More

never again I’ve never had a department that was supposed to fix my car manage to xxxx it up more than it when it went in. Now I have a unbreakable mykey setup an I’ve never had a department that was supposed to fix my car manage to xxxx it up more than it when it went in. Now I have a unbreakable mykey setup and my tire air sensor is broken as well as my front door won’t open. Also the guy that greeted me was an idiot who asked me to repeat what I needed 4 times before he looked at me and said “oh that doesn’t matter anyway I don’t work on that” More

Very helpful service advisors Your service advisors kept me aware of the situation. / charges every step of the way. Fully appreciated the professionalism and manner in which I was Your service advisors kept me aware of the situation. / charges every step of the way. Fully appreciated the professionalism and manner in which I was treated. More

Awesome Simply put...I drive over 30 miles to come here and bypass three other closer dealers. No need to say anymore. I’m happy. Charlene Pappas understands Simply put...I drive over 30 miles to come here and bypass three other closer dealers. No need to say anymore. I’m happy. Charlene Pappas understands my maniacal meticulous ways with regards to my Mustang and I would recommend her to anyone. She’s a pleasure to do business with. More

Mustang warranty - service and parts not covered In July 2018, I bought my Mustang at Grieco on a Saturday afternoon. As I left the Fort Lauderdale store toward Boca Raton where I live, I noticed tha In July 2018, I bought my Mustang at Grieco on a Saturday afternoon. As I left the Fort Lauderdale store toward Boca Raton where I live, I noticed that every time the brake was depressed the car vibrated. I called the seller who advised me to schedule a service and that it didn't necessarily have to be in the same store that it sold. Early Monday my son drove the car to another store that said the brake pads had to fit the drum and that it was perfectly normal. We bent over, did reviews and it was never normal and in no review did they mention that there was a problem. Realizing that the problem in 20,000 miles didn't go away, I complained at the last warranty service and then they told me that I would need to spend $ 600 to fix a pre-existing problem. This is absurd. That's why I don't recommend neither Grieco nor Ford because they don't seem serious to me More

Ford SVT Raptor Very responsive. Good customer service and went above and beyond their initial quote. Did a touch up to a stain in the carpet without being asked whic Very responsive. Good customer service and went above and beyond their initial quote. Did a touch up to a stain in the carpet without being asked which was a nice surprise. More

Overall Good My service experience was pretty good. It would have been great if they remembered to refill the DEF tank. I forgot to check the gauge before I left My service experience was pretty good. It would have been great if they remembered to refill the DEF tank. I forgot to check the gauge before I left the dealership and ended up doing it the next day but, when I did, I saw that they didn't fill it up. Now I have to make a special trip and buy a couple gallons of the stuff. Oh well. More

Great Service Writer Richard is awesome and attentive... I don't really want to write more but the experience was so good I'll just keep rambling on. Richard is awesome and attentive... I don't really want to write more but the experience was so good I'll just keep rambling on. More

Vehicle was repaired timely and the staff followed up prompt A part needed to be ordered and my service writer (David) kept me informed and even had the work completed prior to a date we had scheduled. A part needed to be ordered and my service writer (David) kept me informed and even had the work completed prior to a date we had scheduled. More

Service Excellent service an friendly staff must say I was impressed with the prompt service I got as soon as reach the dealership it was excellent Excellent service an friendly staff must say I was impressed with the prompt service I got as soon as reach the dealership it was excellent More