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Grieco Ford of Fort Lauderdale - Service Center
Fort Lauderdale, FL
185 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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185 Reviews of Grieco Ford of Fort Lauderdale - Service Center
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December 17, 2024
Just had a 1 year service on my Raptor and AlexRouco was really good! Great knowledge, right on time and above expectations! Thank you for your support! really good! Great knowledge, right on time and above expectations! Thank you for your support! More
by marcoleone
Employees Worked With
Alex rouco
October 02, 2024
Service Department is good. However Jeff Issiner makes it outstanding. My car had a repeated trouble, Jeff took the responsibility upon himself and wasn't satisfied until my wif However Jeff Issiner makes it outstanding. My car had a repeated trouble, Jeff took the responsibility upon himself and wasn't satisfied until my wife and I was. Job well done. More
by Harrison Pinckney III
Employees Worked With
Service Department
September 02, 2024
The Service Team at Grieco Ford Fort Lauderdale is horrific. I took my vehicle there for a tire rotation and oil change and was told I need a brake job. They neglected to tighten the lug nuts and al horrific. I took my vehicle there for a tire rotation and oil change and was told I need a brake job. They neglected to tighten the lug nuts and also forgot to put the brake fluid cap back on. I called the Service Manager and was told “sorry.” Avoid at all costs. More
by Dontgotogrieco
Employees Worked With
May 17, 2024
Absolutely the best customer service. I utilized the valet service for the first time and it was such a great experience. Everyone is so helpful, polite, and professional. If you are a I utilized the valet service for the first time and it was such a great experience. Everyone is so helpful, polite, and professional. If you are a Ford owner this is the place to go. More
by KCT
Employees Worked With
Richard Grieco
May 10, 2024
Grieco Ford is top notch! Purchased three vehicles so far and will continue to do so. Service department has yet to disappoint. I won’t go anywhere else! Purchased three vehicles so far and will continue to do so. Service department has yet to disappoint. I won’t go anywhere else! More
by Miamicoralco
Employees Worked With
Alex
March 28, 2024
Brought my car in for a brake job. They did unnecessary work, left a part off and improperly installed two brake calipers. Six months later, I had to do the brakes again due to uneven They did unnecessary work, left a part off and improperly installed two brake calipers. Six months later, I had to do the brakes again due to uneven wear. Nothing but disrespect from the service manager, David Brownell. Stay away! More
by barnacleboat
Employees Worked With
David Brownell
November 05, 2023
STAY FAR AWAY FROM THIS DEALERSHIP! !!!! It would be impossible for me to list all the issues I have had with this dealership. To start, when I bought my vehicle there, for a couple hou !!!! It would be impossible for me to list all the issues I have had with this dealership. To start, when I bought my vehicle there, for a couple hours they refused to give me the internet advertised price on my vehicle. They kept saying that not everyone qualifies for the internet price. I had to literally pull up the vehicle on the internet showing them that there was no required disclaimer on any site (cars.com, autotrader.com, or the dealer’s site) that said anything about “ not everyone will qualify for this price”. After threatening to file a complaint with the state, they agreed to sell me the vehicle at the advertised price. After the lousy buying process, I always went to Pompano Ford for service as they had a great reputation. Unfortunately, Pompano Ford closed near the end of the Pandemic. At that time I thought I would give Greico’s service department a try as they are only a few minutes drive from my home. They have given me nothing but frustration and headaches. The biggest problem is they literally have a thief working there that steals money/items from my vehicle while in their possession. I am sure the dealership is aware of the problem, yet it continues to happen nearly a year after I first took my vehicle there for service. In addition, I do not trust the mechanics. I have been told my vehicle requires work (not maintenance) that “is not covered by my Ford Extended Service Plan” despite the fact that I have the top tier warranty that is an extension of the factory bumper-to-bumper warranty. I review everything they tell me with a friend that is a retired Ford mechanic. He has told me they are lying to me and I need to take my vehicle elsewhere. The problem is the Ford extended warranty REQUIRES that my vehicle be worked on at a Ford dealership. From now on, I will just have to drive much farther to get my vehicle serviced. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYBODY. More
by Brettlmt
Employees Worked With
June 21, 2023
I have owned numerous Ford trucks, and I needed to buy new key fobs for my current vehicle. This dealer sold me two fobs and said I needed to make an appointment to get them programmed. I was told the pro new key fobs for my current vehicle. This dealer sold me two fobs and said I needed to make an appointment to get them programmed. I was told the programming was included in the cost of the keys. Turns out that was not true. When I arrived for the appointment to get the keys programmed, I was told it would cost $180. The associate (Lisa) did not apologize or offer any service. The fobs ($440) are worthless without programming, but that cost was not disclosed and the fobs have a no-return policy. There are plenty of Ford dealerships. I will not use this one for sales or service. More
by E New
Employees Worked With
Lisa
February 06, 2023
I have a '14 Lincoln MKS with a 3 yr 36K Platinum ESP plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 plan. I had it towed to this dealership with a blown engine on Jan 4th. It had already been diagnosed with that condition. I was told they only had 1 tech to do engines. Under my ESP I have a 10-day loaner. This dealership does not have loaners, they have a contract with Hertz. I was given a Hertz loaner. I called on the 6, 7, 8th and 9th and was told nothing was being done. I called around to other dealerships & Lincoln of Coconut Creek told me bring the car right over since they have 5 engine techs ready to work on my car. On the 14th I did just that but Grieco made me pay for an hr of shop time to the tune of $203.71 to get the car released. I disputed the charge and was credited the $ back. Now I find a charge on my Amex for $462.00 from Hertz. Grieco refused to pay for the loaner because they didn't work on the car under the warranty. They knew they could not fix the car but never told me. I called numerous times to dispute this was everyone at the dealership blew me off especially Louis Izquierdo, service manager. I have disputed the charge with Amex since I never rented the car and was given a provisional credit. If Amex does not make the credit permanent, I will take Grieco to small claims. I also found out from ESP they submitted a clain on Jan 12th 8 days AFTER the car was taken in for the repairs. DO NOT TRUST THIS DEALERSHIP DECEPTIVE BUSINESS PRACTICES More
by JOSEPH JOHNSON
Employees Worked With
Louis Izquierdo
