Grieco Ford of Fort Lauderdale

Late afternoon repair Imagine my surprise when I wheeled into the dealership with a dead battery at 4:30 in the afternoon and my service adviser said the technician would b Imagine my surprise when I wheeled into the dealership with a dead battery at 4:30 in the afternoon and my service adviser said the technician would be able to test the electrical system and replace the better in less than an hour. I had expected to have to leave the car overnight. Thank you Jeff Jones! More

Great service I have nothing but good words to say about the service and assistance I received I recommend this service center over others in South Florida I have nothing but good words to say about the service and assistance I received I recommend this service center over others in South Florida More

Service The service Tech Charlene was very helpful and prompted with getting the service to my vehicle Done as fast as possible. Will be going back. The service Tech Charlene was very helpful and prompted with getting the service to my vehicle Done as fast as possible. Will be going back. More

Outstanding service Charlene provides incredible service. She is always an absolute pleasure to deal with and everything she promises will happen, happens. She is such an Charlene provides incredible service. She is always an absolute pleasure to deal with and everything she promises will happen, happens. She is such an asset to Greico Ford More

ABS Light Requiring Vehicle Service. Fusion Hybrid 2014 New to FL area and found Grieco Ford through an internet search for dealer closest to me. Obtained an appointment for early next day via the net but w New to FL area and found Grieco Ford through an internet search for dealer closest to me. Obtained an appointment for early next day via the net but was allowed to bring vehicle in same day to accommodate my schedule. Grieco Ford provided transportation back home which was really a plus as I am just beginning to settle in my apartment. The service group did a thorough diagnostic on my vehicle and was able to find and fix the problem. It has been about a week and all is well. During the time my vehicle was being repaired the dealer provided transportation. All of the employees from the front to the back office, Service Rep, Transport Personnel, Auto Mechanics and Cashiers had great customer service and concern for my experience. I would definitely recommend Grieco Ford for service on your vehicle and will be using them again if needed. More

Factory Airbag Recall Came in to do a factory recall on the airbag. After getting the car back the air conditioner would not turn on. Turned around to take the car back. Af Came in to do a factory recall on the airbag. After getting the car back the air conditioner would not turn on. Turned around to take the car back. After dropping the car of a second time the called to say the car was ready, they forgot to reconnect the air conditioner. Picked up the car. Later that week turned on the air conditioner and instead of cold air was getting heated air out of some vents. Had to take the car back a third time, but they did not have anyone on staff that could look at the car. Had to make an appointment to bring the car back a a fourth time. Apparently they did not check their work was competed. Very disappointed. More

Truck still broken when picked up Dropped truck off for repair, told nothing wrong, even AFTER showing codes. Picked up truck and an hour later was stranded on turnpike with my 2 and a Dropped truck off for repair, told nothing wrong, even AFTER showing codes. Picked up truck and an hour later was stranded on turnpike with my 2 and a half year old son bc the truck stopped running and started overheating. The tech stated there are no codes. My truck was being repaired for a total of 11 days! Not including the 2 days they originally had it. Let me add I was told to contact ford to have them tow me but was told they couldn’t get to me until 3pm, my call was made at 1:15pm and that if I wasn’t at ford by 2pm I could not get a rental. Had to hire my own tow company. The vehicle they were supposed to put us in was not clean and was extremely gross. Asked if I could wait until Monday. Nope. I asked for a manager, who wasn’t there on a Saturday, but was thankfully given a truck off the lot to drive. More

Jeff Jones always gives me great care and service. Jeff Jones is great to work with so I keep coming back. The waiting area is very comfortable and everyone is very friendly, I recommend this dealersh Jeff Jones is great to work with so I keep coming back. The waiting area is very comfortable and everyone is very friendly, I recommend this dealership for service. More

Quality of service has greatly diminished. I have been a long standing customer of Ford on US1 and have always had a reasonably great experience in the service department. Always staying true t I have been a long standing customer of Ford on US1 and have always had a reasonably great experience in the service department. Always staying true to the manufacturer service protocol and the advise of my service advisor, I always preferred to trust the work performed at this dealership. Owning multiple vehicles by different brands, I have experienced a myriad of service centers, including non-auto related. It is with utmost disappointment I make a negative comment on this service center since people’s compensation is tied to these metrics. Since the inception of the current owners, this service center has taken a turn for the worse and has increasingly become tarnished over this timeframe. The term Service implies to proper and respectful treatment to all customers, especially long-term loyal patrons. The experience my wife had yesterday was intolerable and nowhere deserving of the title Service Department. So appalling that I chose not to get my vehicle serviced at “my” dealership and move my business elsewhere as this is the straw that broke the camels back. Your director of service is welcome to contact me as is the dealerships general manager since these events are losing a new vehicle purchase as well as a continued loyal service customer. More

Great service fast in fast out With the holidays fast approaching Maintenance of my car is very important I can count on the team at the Ford dealership to keep my automobile runn With the holidays fast approaching Maintenance of my car is very important I can count on the team at the Ford dealership to keep my automobile running to peak performance Thank you very much for your professional work More