Grieco Ford of Delray Beach - Service Center

Purchased a 2016 Ford Escape in mid-November for my dad who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered un who is living in Delray. Had to bring it in for service at the end of December, turns out it needed a new battery and cables which are not covered under the regular warranty OR the extra warranty I purchased because it is considered "normal wear and tear", which I was not aware of when I purchased the extra warranty since I was told it would cover everything on the car. I had NO issues with Scott, our salesman or Trevor, our service writer, however, I did have an issue with the sales manager Jeff, who proceeded to "mansplain" to me how a car battery works and how it is "like the battery in a TV remote control that you buy from Best Buy.' He was very condescending, being a woman does not make me ignorant when it comes to cars or car batteries, which is what he implied. I know how to change a battery, check and change the oil, check tire pressure and change a flat. The fact that I was in New York and the car was in Florida was the only thing stopping me from taking care of it myself. Scott, our salesman, was wonderful, he was helpful, considerate and made purchasing the car an easy experience, even sending a car for my dad when it was time to take possession of the car. Trevor, our service writer, was terrific as well, getting back to me quickly and always polite, he made sure that my dad was picked up and brought to the dealership to get his car back, and he ensured that the car was clean. Scott, Trevor and the receptionists (who were ALWAYS polite, cheerful and helpful), are the only people saving this from being a one star review. More

MY NAME IS FRANK AND I OWN A 2021 FORD EXPEDITION MAX . I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FR I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION FOR THE EXCELLENT SERVICE, PERFORMANCE AND PROFESSIONALISM TO THE SERVICE MANAGER MR. HOLGER FREIMANN AND SERVICE ADVISOR TREVOR OMSTED FROM GRIECO FORD OF DELRAY! I RECOMMEND THIS DEALERSHIP VERY HIGHLY AND I AM VERY SATISFIED, THERE SERVICE DEPT WAS TRULY OUTSTANDING! More

Our recent experience with Greico Ford was outstanding. Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once t Darlene in the service department was a pleasure to work with. She went above and beyond to help me get my daughter’s car in for diagnosis. Once the diagnosis was made, she ordered the parts which were covered under warranty. We had previously tried to get in at other Ford dealerships to get the car looked at and were given a date more than a month away. Darlene had the car in within a few days of our first phone call. At the time, Darlene said the parts could take 4 to 6 months to come in, which was understandable given the current supply problems. Fortunately, the parts came in much sooner than expected and the car has been repaired already. Thank you, Darlene, for your kindness, understanding, professionalism and wonderful customer service. We couldn’t be happier customers. Ginny G. From New Jersey and Katie G. From Deerfield Beach More

If you need your car serviced GO ELSEWHERE. It’s like they don’t want to work. The people answering the phone is completely rude when transferring to the correct department. When do transferred It’s like they don’t want to work. The people answering the phone is completely rude when transferring to the correct department. When do transferred no one answers… when you leave a voice mail no one returns… when you go in person no one o owe anything… they had my car for a week 0 communication. Slow!! And it seems like no one wants to work. Ridiculous. More

Unreliable, difficult to get answers, extremely slow. One of the worst experience with a service department I have experienced. Had the car for a full week. Even after we had a service appointment. This One of the worst experience with a service department I have experienced. Had the car for a full week. Even after we had a service appointment. This did not include waiting time for part. More

Service department is terrible. Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it Slow to respond to concerns and can't seem to (or want to) find the problem with my vehicle. Had it with them for 14 days and they never looked at it...then they told me all of the sudden it was fixed because they reset a code...my vehicle did the exact same thing on my drive home from their shop. When I cled back to ask about bringing it back in they said I'd have to go to the back of the line again. They also told me since my vehicle wasn't showing in error codes in the computer that they didn't really know what they would do. I have gone elsewhere now. If you can avoid Greico Ford in Delray you should steer clear. They will not help you. More

Horrible service, NO communication with the vehicle owner. Service dept always busy and unprofessional, worst experience ever with a service department owner. Service dept always busy and unprofessional, worst experience ever with a service department More

This was my first time using Grieco Ford of Delray Beach, and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Ho and I must say, it left a great impression on me. If you're looking for a good and reliable maintenance rep, be sure to look for Erik Hoffman. Mr. Hoffman helped me with my service and I couldn't be happier! More

I was not able to set my phone to the Ford Pass and one of the sales personnel, Bervin Jean was able to help me and set it up I was not able to return after it was set up for another few days after and w of the sales personnel, Bervin Jean was able to help me and set it up I was not able to return after it was set up for another few days after and was again helpful and courteous and eager to help I did not bought my vehicle from him and was still willing to help me, a true asset to your company. R Young More

Regarding my visit to the service center;Faith, was Regarding my visit to the service center; Faith, was informative, well spoken, with a delightful personality. Appreciatively, Accommodated my "las Regarding my visit to the service center; Faith, was informative, well spoken, with a delightful personality. Appreciatively, Accommodated my "last minute" request! She is an asset to the customer service department!! More