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Grieco Ford of Delray Beach - Service Center

Delray Beach, FL

2.2
49 Reviews

49 Reviews of Grieco Ford of Delray Beach - Service Center

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June 07, 2024

I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th inje More

by tonygozet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Guide
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Grieco Ford of Delray Beach responded

Thank you for bringing your recent experience to our attention. We understand your frustration regarding the diagnostic process and the subsequent communication issues you encountered. We take all feedback seriously and would like to address your concerns directly. Please reach out to Holger Freiman, Service Manager, via email at holger@griecocars.com.

May 29, 2024

This place has Horrible service. Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorn More

by Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Omstead
May 31, 2024 -

Grieco Ford of Delray Beach responded

We regret to hear about your negative experience with our service. Customer satisfaction is our utmost priority, and we're disappointed that we failed to meet your expectations. To investigate the matter further, please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com.

April 27, 2024

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a serv More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian
Apr 30, 2024 -

Grieco Ford of Delray Beach responded

We're truly sorry to hear about your negative experience. Providing exceptional customer service is our priority, and it's disappointing to learn that we fell short of your expectations. Your feedback is valuable to us, and we take it seriously. To investigate the matter further, please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com.

March 24, 2024

I put one star because there is no other lower rating. I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me informati More

by albertoadriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Guide
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene
Mar 25, 2024 -

Grieco Ford of Delray Beach responded

We sincerely apologize for the negative experience you had with our repair service. Your feedback is invaluable to us, and we are deeply sorry for any inconvenience or frustration caused. To investigate the matter further, please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com.

Mar 25, 2024 -

albertoadriver responded

I already did it at the beginning of last week but, to date, I have not had any response from this person. I will send the General Manager the email again to see if, at least, he has the courtesy to answer me.

February 13, 2024

Highly recommend the Service Team at Grieco Ford of Delray Beach! We've taken our Ford Escape there for the last three service appointments and have had smooth and speedy experiences, many thanks to D More

by MariaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Wehe
Mar 06, 2024 -

Grieco Ford of Delray Beach responded

Thank you for your positive feedback, MariaA! We're glad to hear that you had a great experience with the Service Team at Grieco Ford of Delray Beach. We appreciate your recommendation and will be sure to pass on your kind words to Darlene Wehe, your Service Advisor. We look forward to serving you again in the future!

December 12, 2023

Called Jarrod pilone about my sons 150 cause of some issues.let me tell you he’s the service manager and he took it on himself to take care of it .he said to bring it in which we did .when it was done h More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Dec 12, 2023 -

Grieco Ford of Delray Beach responded

Thank you so much for taking the time to share your positive experience with Jarrod Pilone and the Grieco team. We're delighted to hear that Jarrod, our service manager, went above and beyond to take care of the issues with your son's 150.

April 01, 2023

If I could literally give zero stars I would. Progressive sent my car here to get work done, it’s been two months and no telling when I’ll actually get my car back. There is absolutely minimal co More

by Nichole
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Apr 04, 2023 -

Grieco Ford of Delray Beach responded

We apologize for any inconvenience you may have experienced at our dealership. We take all customer feedback seriously and will use it to improve our service. Please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com to discuss further. Thank you.

Apr 04, 2023 -

Nichole responded

I’ve already emailed you as well, but again much like my service advisor that has also gone unanswered but I will reach out for a second time and hopefully I will have better luck.

March 18, 2023

INCOMPETENT! ! Park your car in the middle of the Everglades and wait a week... you'll get the same service as these hustlers. Left my truck for an oil, lube and f More

by donlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darlene
Mar 21, 2023 -

Grieco Ford of Delray Beach responded

We're sorry to hear that you had a negative experience at our dealership. We take customer feedback very seriously and would like to address your concerns. Please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com to discuss this further. Thank you.

February 05, 2023

Brought my 2017 edge for oil change as part of my Ford Maintenance package. The mechanic market the remaining breaks pads as 5mil for all 4 breaks. My rear breaks where changed 2 month ago, my front break More

by Neil6345
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Trevor
Feb 07, 2023 -

Grieco Ford of Delray Beach responded

We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact Mike Trontz, General Manager, via email at mtrontz@griecocars.com.

January 26, 2023

DO NOT USE THIS DEALERSHIP! This is the WORST dealership for service. Had one great service advisor but she left. Appointments are required to drop off the vehicle so it can More

by sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department--Alexis Dominick, Jarrod Pilone, Holger Freimann
Jan 30, 2023 -

Grieco Ford of Delray Beach responded

We apologize for any inconvenience you may have experienced at our dealership. We take all customer feedback seriously and will use it to improve our service. Please reach out to Mike Trontz, General Manager, via email at mtrontz@griecocars.com to discuss further. Thank you.

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