Grieco Ford of Delray Beach

I am writing to share my deeply disappointing experience with Geico Ford Delray Beach, Florida. Ford, which has left me feeling completely betrayed and dissatisfied as a customer. I am writing to express my with Geico Ford Delray Beach, Florida. Ford, which has left me feeling completely betrayed and dissatisfied as a customer. I am writing to express my deep dissatisfaction with the 2024 Mustang Mach-E. I leased from Greico Ford in Delray Beach on December 27, 2024. My salesperson, Mark Vas, provided me with misleading information about the vehicle, such as he told me not to worry about the insurance that it was going to be so cheap that I was going to be in shock. The car insurance is so expensive it’s unbelievable. Mark Vas completely lied to me. xx me to buy this car which has led to numerous issues and significant frustration over the past month. that reflect poorly on the integrity of this dealership. First, one of the primary concerns is the car’s charging capabilities. I was not adequately informed about the scarcity of charging stations, and after having the vehicle for only a week, I found myself stranded late at night with a dead battery. I had to call for a flatbed tow, which cost me $210. This experience highlighted how impractical it is to use the car, given the lack of easily accessible charging locations. Additionally, I was promised all-weather mats by my salesperson, which I never received. Despite several attempts to address my concerns with your dealership, I was told that only a three-day return policy applied. I expressed my dissatisfaction and concern about the car’s practicality, particularly its inability to hold a charge and the challenges in finding charging stations, but was met with limited assistance. The only solution offered was to bring the car in for service to check if there was a mechanical issue. I also contacted my salesperson directly, explaining my unhappiness and intention to return the car within the first week. When I arrived at the dealership, he was unavailable, and I was instead met with a confrontational attitude from multiple other staff members. This behavior only added to my frustration. While the Mustang Mach-E, may appear appealing in terms of design, it has proven to be a highly impractical vehicle due to its charging limitations. I am extremely disappointed with the service and communication from your dealership and feel misled by the promises made during the sales process. I requesting a resolution to this matter, whether through the return of the vehicle or a suitable alternative. I would appreciate it if you could contact me at your earliest convenience to discuss a way forward. Despite my attempts to resolve these issues by reaching out to Mark Vas and even contacting Greco Ford directly . I have been met with silence and indifference. This lack of responsiveness only adds to the frustration and disappointment I have experienced throughout this ordeal. when I was complaining to service about charging I was taken next door to Geico Chevy to charge my car and I was told because I did not buy a Chevy I was not allowed to charge my car. At Geico Chevrolet. In light of these egregious actions and the disregard for customer satisfaction, I am exploring legal options, including initiating a class action lawsuit against Geico Ford . If you have also been mistreated or misled by this dealership, I encourage you to join me in seeking justice and holding Geico Delray Beach Ford accountable for their deceptive practices. Please share your contact information if you wish to participate in this potential legal action or if you have any insights or experiences to contribute. I am also leveraging social media platforms to raise awareness about Geico Ford's unethical behavior and to ensure that others are informed before engaging with this dealership. As a loyal Ford customer who has purchased four vehicles from the brand, I am deeply disappointed by the lack of care and integrity displayed by Geico Ford as a whole. It is my hope that by speaking out, we can bring about positive change and prevent others from facing similar More

We filled out a form requesting information about a vehicle, they called to ask us to come look at the car, but lied about its availability and tried to show us something else when it arrived. vehicle, they called to ask us to come look at the car, but lied about its availability and tried to show us something else when it arrived. More

Hassan made the car buying process simple and easy. He had everything prepared for me, so the process was super fast. Thank you to the Greco team and Hassan for the immaculate service! He had everything prepared for me, so the process was super fast. Thank you to the Greco team and Hassan for the immaculate service! More

Bervens is awesome! Great service I will always recommend him in the future, great service Great service I will always recommend him in the future, great service More

Worked with Bervens Jean on the purchase of our 2024 F350 dually. We knew exactly what we wanted and Bervens went above and beyond to make the experience as quick and painless as buying a new vehicle can be dually. We knew exactly what we wanted and Bervens went above and beyond to make the experience as quick and painless as buying a new vehicle can be. Great communication, great production and closing with Rachel was very pleasant, responsive via phone/text and thorough with paperwork. We drove over 3.5 hours to make this purchase Bervens and Rachel had us out within an hour. Thank for a great experience! More

Amazing help with the purchase of my F-450, Victoria was the best help possible the best help possible More

I have a vehicle diagnostic tester. You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th inje You plug it into any vehicle and it tells you the malfunctions with an error code. When I bought the truck, I tested it and it said that the 6th injector needed to be changed. I went to the service center and they said it wouldn't be possible with your determination, we will test it for 200 dollars, I agreed. Then the service staff deducted a 7500 dollar service fee and advised me to return the car. Then he wrote in the report that the customer did not accept the repair. In addition, they did not finish the job that they said would be completed in 24-48 hours, and they did not respond to text messages and phone calls. A week later, I went to the service, they kept me waiting for hours and gave me my car without doing anything and charged me 500 dollars. More

This place has Horrible service. Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorn Treacherous lazy uncaring and unprofessionals people and work ethic. I don’t know how they stay in business and am going to have to pay for an attorney. I suggest you don’t even consider buying and especially leaving a vehicle here. Will have car for months and charges are astronomical. More

Avoid at all costs. Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a serv Sleezy dealership just looking to make a buck. Poor customer service skills. Fulfills all bad stereotypes about car dealerships. Showed up for a service appt and my advisor Ian was nowhere to be found. As I was waiting another older female advisor was badmouthing a client to her fellow advisor right next to me. If management cares it is the advisor right across from Ian. 15 mins later my advisor appears and I felt rushed in my consultation. I could sense he was pushing a sales agenda- I saw right through it. Again rushed and cheesy car dealer vibes. Worst part is I scheduled an appt and they did not honor it that day. No thanks- I’ll happily take my business elsewhere.. Please do yourself a favor and avoid this unprofessional place! More

I put one star because there is no other lower rating. I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me informati I am very disappointed with the attention and repair service of my vehicle. They did not keep a given word, they took many days to give me information about the repair of the vehicle, they changed spare parts at random (charging very high amounts for each repair) and in the end they did not solve the cause of the problem on two occasions. More