Grieco Chevrolet Fort Lauderdale - Service Center

Brought my truck in for service. Long story short - they didn't check the service history at all and ended up doing services that had already been done. What's even worse - is they also wanted me to do $3k didn't check the service history at all and ended up doing services that had already been done. What's even worse - is they also wanted me to do $3k in suspension work, until I realized the recommendations sounded very familiar. After I checked the service history again (myself) they found that all of these repairs had already been done - and were still under warranty (both parts and labor). Suddenly, when they realized I wasn't going to have to pay for any of this work - miraculously - the only work that needed to be done was tightening up some bolts. Unbelievable, do not trust these people and go somewhere else. More

Have a terrible telephone system. Called service manager and was not answered so I left a message around 3 PM expecting a call back..... never returned. Called service manager and again no answer ( also I and was not answered so I left a message around 3 PM expecting a call back..... never returned. Called service manager and again no answer ( also I was told my vehicle would be diagnosed and called back in the AM. Unable to talked to anyone I called the main operator telling them I could not get to speak to the service advisoran and before getting the first syllable of his name I was transferred to an unanswered phone....... TWICE. I had to actually get a ride to the dealership to speak to someone .... I think I disrupted her texting and also the manager behind the receptionist desk playing video game on his computer. POOR COMMUNICATION SYSTEM ... More

My Service Advisor (Jonathan) was great. He came outside and greeted me upon arrival. Work was done in a timely manner. Nice operation. I will return. and greeted me upon arrival. Work was done in a timely manner. Nice operation. I will return. More

The Customer Service Rep was courteous and helpful in helping and assisting to help me with the service for my Buick by Encore. The car was return time in a timely manner. I helping and assisting to help me with the service for my Buick by Encore. The car was return time in a timely manner. I More

This was the second time I have been to Grieco for service. Ruben helped me both times. He was helpful and courteous. He took my vehicle as soon as I got there and I was done in 2 hours. Easy service. Ruben helped me both times. He was helpful and courteous. He took my vehicle as soon as I got there and I was done in 2 hours. Easy More

My situation is as follows. I had two new tires put on the front of my van, the service writer “Michael“ must’ve written it up incorrectly and the installer obviously didn’t catch it either but they put p the front of my van, the service writer “Michael“ must’ve written it up incorrectly and the installer obviously didn’t catch it either but they put passenger tires on the front of my work van rather than the LT light truck tires that should’ve been on there. That in itself is dangerous, when I realized it about 30 days later, only because someone brought it to my attention. I went back to the dealership where we set up an appointment to change my tires to the correct ones, I went back a few days later her to have the tires put on and when I did they put the new tires on the rims they never balanced them they never check the air pressure and whoever did the insulation also broke one of the sensors that tells you the tire pressure. Of course the service writer “Michael“ brings my van back up to me with the message about the tire pressure and gives it back to me as if all is well. When I asked for them to activate the pressure sensors he got somebody that supposedly tried to do so and therefore determined that the sensor was broken. At that point I questioned whether the tire pressure was correct and Michael gave me a sort of an attitude referencing that of course they’re done correctly. As I drove away and finally made it out of the traffic area and was able to get my vehicle up to about 35 40 mph it literally felt like my front wheels were going to fall off. I then brought my truck to a tire shop and had them balance the tires which calculated out at A 5.50 and a 4.75 keeping in mind that they’re supposed to level out at no more than a .025 and my tire pressures were both way off proving to me in fact that the technician just put the tires on the rims never tried to balance them never check the tire pressure put them on the van and sent me on my way. Unfortunately this is not my only bad experience with that location and will definitely not be going back there More

Second time going in to get the same repair done. Ordered wrong part first time. This time they installed the wrong part! Issue not fixed. wrong part first time. This time they installed the wrong part! Issue not fixed. More

Service was prompt, friendly and efficient. Michael Sherota made the whole process so easy. He is very knowledgeable and I received the quality service offered. Sherota made the whole process so easy. He is very knowledgeable and I received the quality service offered. More

My service representative Khie was the best. Went above and beyond. Work was done as promised as well as the price. Car was cleaned and Khie filled out my rebate form with me in his office. and beyond. Work was done as promised as well as the price. Car was cleaned and Khie filled out my rebate form with me in his office. More

Michael Sherota is the best. The last time l brought my corvette he got me Lyft to take me home rather than waiting. I was amazed. Service was excellent too. Thank you so much. corvette he got me Lyft to take me home rather than waiting. I was amazed. Service was excellent too. Thank you so much. More