Grieco Chevrolet Fort Lauderdale - Service Center

Sales department was great. It’s what was after the sale that was horrible. I bought a “new” car but they only had one key. Was told to come in on Monday to get the 2nd key, floor mats and a detail. Showed that was horrible. I bought a “new” car but they only had one key. Was told to come in on Monday to get the 2nd key, floor mats and a detail. Showed up Monday only to be told no one made an appointment for me, so the detail would be 4-5 hours and I needed wait that long or to leave the car. I had to work so I couldn’t go without my car or even wait 4-5 hours so I asked to make an appointment. I went into the sales department to find the salesman but he was off that day. Another very nice man took his time to get EVERYTHING set up. The mats were ordered. I did have to go back in for those later but at least they were now ordered. They guy who made the appt made it for Friday morning. I left my car Friday morning and got the detailing done alone with my window tinting. When I picked up the car Saturday the 2nd key still wasn’t done. I was told that the Key Guy was only in on Wednesday mornings and I would have to go in AGAIN. I went in Wednesday at 10:30 AM and was told the Key Guy is only in WEDNESDAY AT 9 AM!! Was also told it would be only a 15min process. So AGAIN I had to come back. Showed up WEDNESDAY at 8:54 AM and the Key Guy wasn’t there!! After 30 mins I asked the service guy what was going on and he couldn’t give me anything other than he’s not here yet. I don’t know what kind of games this dealer ship likes to play but it’s a joke. Once they get their money your time and money no longer matters. I left at 10:40 with my key finally. 1 hour and 40 mins for a “15 min” service. More

Misleading in every turn with the wrong assumption that people are stupid. Gauging with no concern for customers and when questioned about it they just totally disregard any mistakes made. people are stupid. Gauging with no concern for customers and when questioned about it they just totally disregard any mistakes made. More

Telephone personnel and cashier were very courteous. Waiting room was clean. Vehicle was delivered as promised. Will certainly recommend dealership to family and friends. Jonathan Cardoza Waiting room was clean. Vehicle was delivered as promised. Will certainly recommend dealership to family and friends. Jonathan Cardoza More

I'm still waiting for my truck and is the 3er time with the same issue. The service people is nice however is not acceptable back 3 times for the same issue in less than 30 days the same issue. The service people is nice however is not acceptable back 3 times for the same issue in less than 30 days More

A longer wait than normal because of how busy they were. Mike is always professional and attentive. I wish they still had the old coffee machine. Mike is always professional and attentive. I wish they still had the old coffee machine. More

When I called the next day after my car service with an issue, my service advisor, Khai Andrew’s told me to “xxxx off!’” and hung up on me. issue, my service advisor, Khai Andrew’s told me to “xxxx off!’” and hung up on me. More

Jonathan Cardozo one of the service advisors was one of the rudest, most unprofessional employees I dealt with. When explaining my issues he laughed and told me to do it myself. I expressed my concerns and the rudest, most unprofessional employees I dealt with. When explaining my issues he laughed and told me to do it myself. I expressed my concerns and was treated like this was my fault, when it was clearly a data update for the head unit. I will never go back there and would recommend everyone else do the same.. More

Always well taken care of by Khai Andrew's. Very Satisfied with work done and in a timely manner. I would recommend this service center Satisfied with work done and in a timely manner. I would recommend this service center More

I purchased my vehicle here and purchased a maintenance package through Zurich at the time of my vehicle purchase. The Zurich maintenance package is well worth the price. Unfortunately, you have to have th package through Zurich at the time of my vehicle purchase. The Zurich maintenance package is well worth the price. Unfortunately, you have to have the maintenance done at this dealer, not warranty but maintenance like oil changes and such. They have a huge service garage/body shop but either it’s primarily a body shop or the service department is Severely under staffed. It will take at least 3 hours for an oil change. I recently purchased dash cams for my vehicle through the GM app and they clearly have not installed them before. For the dash cams warranty to be effective it has to be installed at the dealer. This took 10 hours to complete and the cameras were not positioned correctly. On top of that, they did not give me the owners manual which included the wifi password for the cameras. I called the service advisor multiple times for 4 days after installation and never received a call back. Thankfully because of my research on the cameras, I was able to contact the manufacturer and get the password. I definitely recommend buying your vehicle here but you may want to buy a service package through a third party. I have not needed to use my warranty or extended warranty that I purchased, but those items are supposedly able to be done at any GM/Chevy dealership. More

Wanted full oil change, new Matt’s and new wipers, plus a replacement key for the truck. Instead, told they were short staffed, got the basic oil change, no matts and no wipers. Then was told Chevy wanted ab replacement key for the truck. Instead, told they were short staffed, got the basic oil change, no matts and no wipers. Then was told Chevy wanted about $450 for the replacement key, but he knew a “locksmith “ that would come to my house and only charge “a couple hundred “ I don’t think I will be back! More