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Grieco Chevrolet Fort Lauderdale - Service Center

Ft. Lauderdale, FL

4.5
1,374 Reviews

1,374 Reviews of Grieco Chevrolet Fort Lauderdale - Service Center

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August 03, 2021

Terrible communication, this has been going on since May, no one seemed to know if part was in, came in or was on its way in. 9 More

by rascone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Sherota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Hello, we are sincerely sorry for any inconvenience, as communication is our top priority. We want to leave our customers satisfied with their experience and are disappointed to hear that you did not experience that. Please if you need anything else, feel free to reach out to Ron Schey, General Manager, via email at rschey@griecocars.com.

August 03, 2021

Kept my car for 3 days for a simple repair, and when I picked it up it was not washed like they promised. Also tried to overcharge me. More

by badservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Perez
Aug 04, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

We are sorry to hear about your experience at our dealership. We certainly try to help our customers in any way we can and want them to leave satisfied with their experience. If you would like to discuss a recent experience here, please reach out to Oliver Berroteran, Service, Parts and Body Shop Director, via email at oberroteran@griecocars.com and they will be happy to speak with you.

August 03, 2021

Not enough staff or Mexhanics. When you call for the service department I we don’t always need to make an appointment before getting more information. It may turn out that you can’t help us when we spea More

by Alexpow6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jonathan Cardoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Alex, we regret to hear that you had a negative experience with us, but we would appreciate the chance to turn your experience around. In an effort to work towards a resolution, we would appreciate a chance to speak with you. If you are willing, please reach out to Ron Schey, General Manager, via email at rschey@griecocars.com to discuss this further.

August 02, 2021

My truck was fixed in the end!!! But wish there was a faster turn around… took almost 2 weeks and I had to call to find out the progress of the repair More

by jlb41461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
K andrews
Aug 03, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

We are pleased to hear of your great experience, and apologize for any inconvenience as we understand your time is valuable! Thanks for taking the time to share it with us, and please feel free to reach out if you need anything.

August 02, 2021

Being a single mother of 3 makes is difficult for me to be without my vehicle for long periods of time. They were so very helpful to make sure i had my car when needed and returned it to me in a timely fas More

by Tata_castro@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sherota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Cardoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Girouard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lind
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

August 01, 2021

I think their check in procedures are sloppy and their communication of what’s needed is not very good . . . It creates doubt about needing repair More

by jimhilmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruben
Aug 02, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Hi Jim, we apologize for any inconvenience. We believe communication and customer satisfaction is a top priority. Should you need any further assistance please do not hesitate to contact us you can reach out to Oliver Berroteran, Service, Parts, and Body Shop Director, via email at oberroteran@griecocars.com.  Thank you again for your feedback.     

August 01, 2021

This is where I purchased the truck and its only important to continue to have the services done here. They know the vehicle in and out and it feels like family More

by GENISEBRADSHAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew khai
Aug 02, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Thank you for the excellent review! We are elated to hear of your great experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

July 31, 2021

I have told this dealership I don’t own the truck to remove my number but still I get called..! STOP CALLING ME OR ANYTHING ELSE..! More

by Triflingdog12673 954-496-4500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Cardoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Girouard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Lind
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Remove my phone number
Aug 02, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Hello, we are sincerely sorry for any inconvenience. If you continue to receive calls or would like to remove your phone number, please feel free to contact us. You can reach out via email to Ron Schey, General Manager, at rschey@griecocars.com.

July 28, 2021

The advisor that I assigned told me that the problem that I had with my car was possibly something that was not to be fixed by the service department. I all I need was my exhaust popped out of place & it nee More

by E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Schey
Jul 29, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Hello, we are sorry to hear about your experience at our dealership. We certainly try to help our customers in any way we can and want them to leave satisfied with their experience. If you would like to discuss a recent experience here, please reach out to Ron Schey, General Manager, via email at rschey@griecocars.com and they will be happy to speak with you.

July 28, 2021

I got great service. Omar was able to take care of all my needs. I was not able to get the Chevrolet dealer close to my house to help me. Omar jumped in and took care of everything. More

by Bruce Lieb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
Jul 29, 2021 -

Grieco Chevrolet of Fort Lauderdale responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

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