Grieco Acura

We just purchased a CPO from Grieco and we’re thoroughly disappointed with the unprofessional sales team at this dealership. Our sales person was young and we just thought he needed some training. After spe disappointed with the unprofessional sales team at this dealership. Our sales person was young and we just thought he needed some training. After speaking to general manager, I now see that they all need some serious training in customer service. We had to follow up every step of the way and honestly had too many issues to list. We have owned 5 Acura’s and expect more from Acura dealers. If another dealership had the same car and deal, we would have gladly walked. My advice is to shop elsewhere. More

Grieco Acura Nov 10, 2022 belaln I had a truly fantastic experience leasing an Acura TLX - A Spec at Grieco Acura. The staff was exceptionally courteous, honest, and accommodating. They offered m fantastic experience leasing an Acura TLX - A Spec at Grieco Acura. The staff was exceptionally courteous, honest, and accommodating. They offered me a fair trade-in value for my lease buyout, helped put me in the car that I wanted, and didn't try to force things on me. I spent close to 4 hours in the dealership figuring out the ins and outs of the deal for the car that I wanted, and I walked away from that experience elated, satisfied, and with confidence. My sales rep, Andrew, was phenomenal!!! I really enjoyed his transparency, willingness to answer my many many questions, and flexibility in figuring out a price that was realistic for my budget. Grieco Acura will have my business for a long long time! More

Andrew was awesome, he was extremely efficient, professional and personable. I did not expect the experience to be this smooth and it exceed my expectations. 5 stars professional and personable. I did not expect the experience to be this smooth and it exceed my expectations. 5 stars More

I just bought a new Acura Integra from Grieco Acura and I could not be more pleased with the experience. Craig made everything very clear and straight forward from the beginning, offered me a fair price for could not be more pleased with the experience. Craig made everything very clear and straight forward from the beginning, offered me a fair price for my trade-in and got me in the driver's seat same-day. The process was exceptional through and through - best car buying experience I've had. More

From order to delivery - what a great experience! Shout out to Craig Boudreau - Craig is friendly, knowledgeable, professional AND he found my dream car in weeks not months! Without a hesitation I Shout out to Craig Boudreau - Craig is friendly, knowledgeable, professional AND he found my dream car in weeks not months! Without a hesitation I recommend Craig and the team at Grieco Acura for your next car buying experience! More

This would have been my forth Acura. I was a loyal customer of First Acura. The experience with Greco was horrendous. I made an appointment to talk about trading in my lease, which is in I was a loyal customer of First Acura. The experience with Greco was horrendous. I made an appointment to talk about trading in my lease, which is in MINT condition. I have a 2020 AWD TLX. I was told instantly that I wouldn’t have the same payment it would be higher. Then continued to “mansplain” finances to me. I’m insulted and disgusted. I’ll buy my lease and go elsewhere. More

Attempted to purchase new car from Grieco Acura. They wanted to tack on an additional 6000$ on top of MSRP. Very unethical and also known as price gouging. This information is conveniently not on th They wanted to tack on an additional 6000$ on top of MSRP. Very unethical and also known as price gouging. This information is conveniently not on their website. Buyers be ware. More

Best service around. Gave me what I wanted for my trade Best service around. Gave me what I wanted for my trade and got a great car! Ask for Caleb he is by far the best salesman I have had to pleasure to d Best service around. Gave me what I wanted for my trade and got a great car! Ask for Caleb he is by far the best salesman I have had to pleasure to deal with. He goes above and beyond for you! Because of this young man I give Grieco Acura five stars! More

Outright lied to about condition of vehicle. It was purchased as a high mileage vehicle with no warranty, so I was specific in my line of questioning of what would be serviced, what would cause them to purchased as a high mileage vehicle with no warranty, so I was specific in my line of questioning of what would be serviced, what would cause them to wholesale it versus selling it, etc. I was presented with a vehicle I was assured had no major defects. Upon inspection, it started to unravel. I can type for days, but here's the experience that should make everyone weary: I brought my car back after the inspection (some time had passed, but only roughly 75 miles were put on the car as I was holding it for my son while he was out of state). I brought it back with two specific asks that were easily visible when undergoing inspection: 1) Sway bar / sway bar links: needed replacement. Assumed that was what was causing a grinding/vibrating in the front end only noticeable when backing up and cutting (a move I did not think to perform when purchasing the vehicle). They noted there was visible damage (Used sales manager argues they didn't see anything). Yet on the slip, they indicated they were not able to replicate the vibrating problem. At that moment I knew I was screwed. First time I've EVER had a buying experience at any level where I knew I was being lied to. I requested that they bring a technician with me. Took two second, he said yeah, it's there. So they revised the wording and still couldn't bring themselves to be honest (minor vibrating was what they wrote). 2) During inspection, a leak of unknown origin around the transmission was detected. Again, this was presented to Acura as in the follow up appt noted as "visible" yet they still claim when they initially had the vehicle they had no idea of this. So it gets even better: they ask for extra time to run a transmission check, I grant it as I want my son to have a working, safe vehicle. I go to pick it up, I'm told "It's best if you take it to the manufacturer; we're not experts with these vehicles (it's an '09 Mercedes). So it's pretty clear they never ran the diagnostic, but once again refused to acknowledge what they sold. So I did. I took it to a local Mercedes dealer. Here's what they easily uncovered: REAR SUBFRAME ROTTED REAR SPRINGS ROTTED REAR BRAKELINES ROTTED ENGINE / TRANSMISSION MOUNTS WORN TRANS PAN ROTTED OIL LEAK FROM BEHIND CYLINDER HEAD and a litany of smaller issues that I kinda expected with an older vehicle, and was prepared to fix as needed. Which option is a better look for you Acura: That your technicians can't spot major issues with a vehicle, or that they can, and you just refuse to relay those issues to your customers and sell a car with full knowledge that there are some major issues. Glad to share supporting documentation. I will exhaust every legal option I have; lemon law policies do not apply but there are a litany of other consumer protection avenues to take. My biggest mistake: having a wonderful experience with Grieco Honda, and trusting I'd be taken care of the same way here. Should be careful what you put your name on, as I'll move regular maintenance on my wife's vehicle away from Grieco Honda, and will only allow what's covered under the extended warranty on my vehicle to be done and take whatever business I can elsewhere. More